Wave is terrible, and I am about to leave them. The internet, which now everything else in the house is dependent on, is totally unreliable, and nowhere near the speed they claim. Plus I'm not able to get any wifi signal 50 feet away, at the other end of my tiny house! Wave's response is that you can't expect to receive wifi in any other room other than the one you're in, which is absolutely ridiculous! Or they insist that you pay an extra $10/mo for their Eero, which there should be no need for. But even in the same room as the router/modem, my zoom calls have been dropped 6 times in a one hour meeting, not just once, but again and again! In addition, they are extremely pricey and have extremely poor customer service people and technicians. TV signal and recording is also terrible. I wanted to give the big boys some competition by picking this smaller company, but they are horrible and need to improve everything if they want to stay in business!
I have ATT fiber, which is great when it’s up - the problem is that it goes down, and ATT support is time consuming and ineffective. Expect to spend 40m+ every time you need support - expect to talk with a robot (which if you have little kids talking is a nightmare), expect whatever they do to fix it not lasting very long, and also the tools to manage your local network are worse than the most basic open source modem tools..
The support experience is infuriating and awful, and reason enough to choose a different provider if you have options. Good luck out there!