Internet providers in Concord, CA

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Randy C | 02-06-2019

I ordered internet and Uverse service and scheduled installation. The tech did not show up on the time window they gave me and did not even bother to call. I called to cancel everything but was talked to reschedule a couple days later. I took time off work for this and same thing no show and no call until the 5th hr. When I tried to call again the lady I was talking to sweetened the deal and promised an install the following day. When I called morning they said it's not going to happen and try to offer me another $100 gift card but I told them I don't need it. The person said he'll have his manager/supervisor call me within the day for update. A lady who's last name was Matthews and introduce herself as the manager called to let me know that it will be another 5 days before they can do the install. I told her what I've been through and just asked to connect me to the department that will help cancel my order. She said she'll cancel it herself in a rude way and hung up. No apologies from the manager after what they put me through.

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J G | 12-30-2021

I have ATT fiber, which is great when it’s up - the problem is that it goes down, and ATT support is time consuming and ineffective. Expect to spend 40m+ every time you need support - expect to talk with a robot (which if you have little kids talking is a nightmare), expect whatever they do to fix it not lasting very long, and also the tools to manage your local network are worse than the most basic open source modem tools.. The support experience is infuriating and awful, and reason enough to choose a different provider if you have options. Good luck out there!

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