Compañías de Internet en St. Petersburg, FL

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Donna G | 05-01-2017

I just spent 20 minutes on hold to speak to a representative. They have raised our rates a couple of times, and we have to spend a ridiculous amount of time on the phone before a representative manages to come up with a slightly lower rate. When we called this evening to tell them we were switching to Direct TV, all of the sudden they are able to drop our monthly bill even further. Why do cable companies feel they need to take advantage of long term customers instead of reward them for their patronage.

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Martha K | 01-09-2019

Frontier told me I could have my old phone number and then, that didn't happen. I called 6 or more times to figure this out and the billing was different than the special they offered me. It seriously reduced me to tears. No agent took notes, and they didn't know what the other agents told me and they kept me on the phone for as long 30++ minutes, many times when I called. The agents lied to me on multiple occasions. I have never been reduced to almost crying, due to frustration before, from a customer service department.

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Amanda B | 11-25-2018

This was the worst experience with a cable and internet service I have ever had. From the initial call, to not setting up appropriate installation, to mistepresenting channels, price, and equipment. Then to charging for services. It even used. The worst service and product. Will never recommend services.

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