For the last few years cox has been absolutely unsatisfactory. Homelife commercials look amazing. In reality they are awful. Bad quality visuals, cameras not linking. Cost to update cameras that were supposed to be "state of the art" are soon as bad as the ones replaced.
Service interruptions are frequent, then everything has to be reset.
Prices are out of control and seem to crop up frequently.
Cox customer service and tech support is awful. About 10 calls to try and reset password. Told that I would have to go to Cox store to reset. Cox stores are open 10 to 6 Monday through Friday, I guess if you have a job you cannot reset your password. I have banking and brokerage accounts with companies that either have no consumer locations or only in New York City. I hope they do not adopt the crazy security protocol of Cox or I will not have access to my money! Cox is always a mess with customer service but this is it with Cox.