I would give this company a ZERO rating, if possible. COX is the worst cable company I have ever dealt with - and that is saying something! The service is abysmal. I told five different reps what day I wanted my internet installed and none of them documented the correct day. That was just the start of MANY issues I have had with them.
COX IS EXTREMEMLY EXPENSIVE.... NOT A GOOD VALUE. service is reliable -but sluggish -- should be a better package available considering this is also my Digital HD TV provider. Not enough competition in Gainesville, FL.