Compañías de Internet en West Samoset, FL

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Nora C | 11-12-2018

Moved from Sarasota to Bradenton and the fun began. The technician never showed up on the day scheduled: after multiple calls, learned the service call was cancelled...really? Installation was rescheduled for 3 days later.... again, no show. After multiple calls, got someone to pull a technician from Sarasota and sent them to our house in Bradenton. The technician was awesome, worked hard from 4-8P to install phone line, internet and TV. We learned that Frontier just bought Verizon and has not been able to 'keep up' ever since then. Your gain is our loss... treated us like we don't matter 2 x. Last but not least, 2 days ago all service goes down... the person we spoke to said they could not see any problems between them and our house... it must be something at our house, they would send a technician in 4 days! Really? On day 2 of no service (even though we told them my husband works from home and needs internet, etc), he checked the panel and found a loose wire, which he attached.. bingo! We had service! We cannot tell you how disappointed we are with Frontier and will definitely look into an alternative service.. on principle alone! There is no excuse for the poor level of service we received, especially having been existing customers. In the real world, people just dump such a pathetic company like this but they almost have a monopoly as there's only 1 other choice and it's going to be a crap shoot as to how well they will work out for us.

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