My comments are on behalf of my parents account. Their issue has been with the Peacock app, which was originally free of charge but now has a monthly subscription fee. It worked fine while it was free, but has remained inaccessible since the monthly charge began June 26, 2023. Numerous attempts by phone and in person have been made to resolve this problem Xfinity created, with no success. My research shows me many others were/are in this same situation, yet each Xfinity contact we have made we are told they know next to nothing about it and offer no solutions to resolve their problem. The Peacock app worked fine when it was free, now it doesn't now that they are charging for it's use. How hard can this be for them to understand and correct? Please let me know if any of you have had this issue and if you have had any luck getting it resolved. My mom is beside herself over this and she does not rattle easily.