First lied that they could upgrade to the faster service. Had a service tech come and explain that we were on the end of the branch there was NO WAY that we could get the speed. Double charged when ever we call or "accidentally" add a service that we did not request. Problem this is all we really have in our are worth a small poo.
I would give less than 1 star, but it wasn't available. I am so exasperated that for over 3 years I have to call and argue my bill every month. I get switched from representative to representative, to managers, then connected with their loyalty department to be told over and over the same thing. Even after explaining to each and every person over and over, I get the same response. I have been yelled at, called names, hung up on, been promised a return call, evaluation of my bill, been promised that this is the last time I should ever have to call, but it is all lies! They never get my bill the same 2 months in a row, they never bill the correct amount, and they refuse to fix my bill to what we all agreed to in the store. I went to the store for the first year and met with the manager and he adjusted things for a while, then was told I had to work with customer service. NEVER do a BOGO, it is a ploy to suck you in for 30 months and rob you blind. Today, again, I was told, well just go ahead and pay the incorrect amount and we'll do an investigation. Someone will contact you in the next 5-7 days...again. They never do, I'm screwed again. I spend hours and multiple phone calls every month trying to just get my bill fixed so I can pay it. I believe AT&T does this intentionally to wear down their customers and they're making profits hand over fist out of robbing their customers blind. I'm exasperated and counting the months until my BOGO (that I'm still having to pay in full for both phones on) is complete in October. Once it is paid, I am going to an honest company. They tell you whatever you want to hear when you are signing up, but there is not follow through, consistency or ethics with this company. I believe this is the most dishonest, crooked company I have ever had to deal with. They are shysters, liars and crooked. Whatever they say cannot be trusted!