"I have had HughesNet for nine month, service is fast for wired connections, decent for wifi..."
Leisa Hunt | Youngstown, FL
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Opinión de HSI
HughesNet services and pricing are on par with other satellite internet providers. If you haven't looked into HugheNet for awhile, you might be surprised by some of its improvements. It’s latest service offering, HughesNet Gen 5 delivers faster speeds and more data then its previous services.
Why choose HughesNet?
The broad availability of HughesNet satellite internet makes it the perfect choice for people and small businesses in rural areas.
Calificación de HSI
Interés del consumidor 1.0
Satisfacción del consumidor 7.0
Las calificaciones de HSI son una puntuación agregada asignada por nuestros profesionales de internet. Se incluyen muchos factores, entre ellos:
- Encuesta al Consumidor 2015 de HSI
- Datos del gobierno sobre la velocidad y confiabilidad de los proveedores de internet
- Perspectiva de los conocedores de la industria
- Retroalimentación del cliente en el sitio
- Análisis de patrones en la base de datos de HSI
- Retroalimentación de nuestros socios
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Evaluación de HSI sobre Hughesnet
Velocidades de Internet de Hughesnet
HughesNet satellite Internet offers four service tiers with download speeds ranging from 5 Mbps (Mega-bits per second) to 25 Mbps and upload speeds between 1 and 2 Mbps. Although HughesNet was rated just three out of 10 for speed in a 2015 HSI independent customer satisfaction survey, it still ranked highest among all satellite Internet providers in the survey. The average download speed for HughesNet is 8 Mbps. Although that is the second fastest speed among satellite Internet providers, it’s less than half of what the first place ISP delivers. HughesNet’s average upload speed of .4 Mbps was third fastest and less than 10 percent of the upload speed for the first place ISP. While HughesNet is not the fastest satellite ISP, its speeds are competitive in the marketplace. HughesNet has a monthly data cap that ranges from 10 GB to 40 GB per month, depending on the service package, with more available depending on active promotions. This type of cap is common for satellite Internet providers.(Notes on Latency)No matter how many Mbps a customer gets with a satellite Internet subscription they will likely experience latency issues. To understand the difference between speed and latency, think of an Internet connection like a water pipe. Download speed (also called bandwidth) is like the size of the pipe. Latency is similar to water pressure. Satellite providers like HughesNet tend to have good bandwidth but less-than-stellar latency. Imagine that you turn on the faucet and get enough water, but it takes a few seconds to turn on. s long as you don’t mind waiting a moment for pages and videos to buffer, you’ll still be able to use the Internet. Chat and skype will work, but with some delay. Many games will be playable, but those that require quick reaction (such as first-person shooter games) will be basically unplayable. Services like email and Facebook will usually work without any perceptible delay.
Precios de Internet de Hughesnet
The four HughesNet service tiers range in cost from $49.99 to $129.99. They offer new customers a $10 discount for the first three months. Customers will also be charged $9.99 per month in equipment rental and an initial $99 activation fee. HughesNet requires a two-year contract and charges an early cancelation fee of up to $400. The actual amount of the cancelation fee depends on the amount of time left on a customer’s contract. All of these costs are in-line with standard industry prices.
Satisfacción del cliente
Many review sites rank HughesNet pretty low, however, a lot of the complaints are not specific to HughesNet but are lamentations on the limitations of satellite internet technology in general. While satellite internet can be plagued by latency issues, in many areas it is the only internet service available. This causes many customers to post reviews based on their frustration with a lack of options, not necessarily their HughesNet service. However, HughesNet could use some improvement in the customer service department, where they were outpaced by Exede satellite internet in our customer satisfaction survey. Although HughesNet ranked first with installation and setup, it trailed behind Exede in every other category. Still, HughesNet is a great option for customers in rural areas, just as long as they know to expect slower speeds than what’s available in metropolitan locations.
Es posible que los precios, las velocidades y otra información no estén disponibles para todas las compañías, y esta información está siempre sujeta a cambios. A pesar de que las reseñas que presentamos en HighSpeedInternet.com están bien documentadas y de que hacemos todo lo posible por mantener la información actualizada, el acceso limitado que tenemos a la información relevante puede hacer que en ocasiones la información contenga errores.