Internet is a must-have utility for most renters and homeowners, with  of the population regularly getting online. But as much as consumers rely on having fast Internet access, they also want to find the best deal to keep their bills low. (TWC) is one of the most popular Internet providers, offering several affordable cable Internet plans for a variety of needs. If you’re looking for  than DSL but a lower price tag than a fiber-optic connection, read on to learn more about TWC’s inexpensive Internet options.  

What Is TWC’s Cheapest Package?

Cable Internet from TWC starts at just $1499 per month for speeds up to 2 Mbps. At around  faster than dial-up, 2 Mbps is sufficient for light Internet use, including web browsing, emailing and minimal music streaming. This speed will take significantly longer to handle large file transfers, video streams or online gaming.  

Will the Cheapest Package Work for Me?

If you only use the Internet sparingly, the cheapest Internet package may suffice. However, it’s not the best option for all consumers. If you’ve recently cut the cord, for example, you won’t be able to enjoy streaming services very easily. Your connection will also exponentially slow down if you have multiple household members using the Internet at the same time. So before you opt for the cheapest plan, it’s a good idea to assess exactly  you really need.  

Are There Better TWC Deals?

If you’re only looking for Internet, the package that offers both speed and affordability is the Turbo Internet package, which provides speeds up to 20 Mbps for just $4499 per month for 12 months. That’s 10 times the speed of the lowest package for just three times the price. With , most users can accomplish what they want online — whether they’re downloading large files, streaming movies or gaming with friends — without worrying about lag or the number of connected users.  

What If I Want Cable TV, Too?

For an even better deal, bundling multiple services with TWC usually results in substantial savings. The Double Play bundle, for instance, which runs just $11499 per month for 12 months, offers Internet speeds and cable TV channels that suit most consumer needs. With this package, you get up to 20 Mbps of download speed — just like the Turbo Internet package — and more than 200 cable TV channels and 18,000 On Demand titles. Even better, the Double Play package also includes DVR capabilities and access to select premium channels like HBO®, Showtime® and Starz® free for 12 months. The savings from the DVR services alone give this plan an edge over other cable and Internet provider offerings. Paired with the additional savings on premium channels, this is one of the better deals on the market. Time Warner Cable offers plenty of cable Internet and bundled packages. As you make your choice, however, don’t just opt for low prices — check to see which package offers the features you need to comfortably use the Internet at home. And if Time Warner Cable isn’t available in your area, search for another Internet provider that offers the service you need.   *Pricing and speeds are current as of writing. Pricing and speeds are subject to change. Not all offers available in all areas. Hiring a professional to install your Time Warner Cable® Internet service can make the process fast and easy, but there are also plenty of advantages to setting it up on your own. Self-installation can be pretty simple if you’re comfortable with technology and know your way around a computer, and TWC offers a streamlined Easy Connect Kit that makes the process even faster. If you’re trying to decide whether to hire a professional or install your Internet yourself, read through this guide to get a better idea of what to expect from each option.  

Professional Installation

If your residence already has an accessible, working cable line, the process of a professional installation will be quick and straightforward.

1. Set up an appointment

You’ll need to contact TWC to make an appointment with a professional installation technician.

2. Allow the technician to set up your Internet equipment.

The technician will arrive in the predetermined time window, set up the modem and even offer to do a more involved activation. You will have to confirm the appointment when the technician calls, and you should also ensure that either you or another adult with valid photo ID can be present for the entire installation. Renters may also be asked to provide proof of landlord approval before the technician will run any new cables or wires.  
  • Simplicity: If you don’t want to deal with the hassle of figuring out a cable modem’s firmware or moving your furniture around to get to those wall outlets, a professional installation will simplify that process significantly.
  • Troubleshooting Assistance: A professional will be able to solve any potential problems and will ensure that your Internet service is running effectively. You won’t have to worry about any technical issues or other problems. A technician can also help with more complex networking needs, including connection configuration and software installation.
  • Installation Fee: TWC charges a one-time installation fee. Because this cost differs depending on your region and the equipment being installed, you’ll need to contact TWC directly for a specific quote for professional installation.
  • Scheduling: A professional installation requires that you set a specific time for the installation. Because the appointment is usually scheduled in a certain window of time, it may be inconvenient to remain available for the duration of the projected time.


If you’re considering doing a self-installation, the process will be more involved than with a professional installation.

1. Order your Easy Connect Kit

When ordering online, eligible plans automatically opt in for an Easy Connect Kit. You should make sure that the option is selected before confirming your order.

2. Receive your equipment package

You can pick up your Easy Connect Kit at a local TWC store or opt to have it shipped to you by mail. If you choose the mail option, the package should arrive 2–5 business days after the order is placed.

3. Set up your equipment

Every kit should contain your cable modem, connection cables, an Easy Connect Guide, and some additional accessories. Follow these steps to ensure a smooth installation:
  • Locate your cable wall outlet, and run your coaxial cable from the outlet to your modem’s “In” socket. If you have a cable set top box, use the included cable splitter to run a separate cable to both your modem and your set top box.
  • Connect your computer to your cable modem with an Ethernet cable. Most desktops should have an Ethernet port on the back of the case, and many laptops will have an Ethernet port on the side of the body. If you’re using a wireless modem and have subscribed to TWC Home WiFi, you won’t need to connect anything with an Ethernet cable.
  • Plug your modem’s power cord into the back side of the modem and connect it to a wall outlet.
  • Make sure that the light on your modem has turned on before proceeding. You will need to activate your modem before you can connect to the internet.

4. Activate your equipment

There are two ways to activate your TWC Internet service.
  • Online: In order to activate your modem online, you’ll need to log in to TWC’s Easy Connect website and select “Manage and Troubleshoot Services.” Navigate to the “Troubleshooting” tab and select “Internet.” Under the “Activate/Connect Modem” option, click “Reset My Modem.” Your cable modem should now be activated.
  • By Phone: Call TWC’s automated phone line at 1-877-309-5869 in order to activate your modem by phone. After verifying your account with your phone number, say “Activate my Modem” when prompted. Follow the instructions given and the phone system will walk you through the activation process.
After activation, your Internet service should be up and running. You can now connect to the Internet and configure your WiFi network.

5. Configure your home wireless network

Configuring your TCW WiFi™ will ensure that each of your devices can connect to the Internet.
  • Open your Web browser and connect to from your address bar. This will navigate to your modem’s firmware.
  • Log in with the default username and password. While these can differ between manufacturers, the default username and password are usually “admin” and “password,” respectively. The username and password may also be written on the bottom of some modems. Contact your modem’s manufacturer if you have difficulty finding the correct default login information.
  • Click the “Wireless” tab to configure your WiFi settings. You can rename your WiFi by changing the value in the Network Name (SSID) field. You should also change your password, which is located in the WPA Pre-Shared Key field.
  • Try to connect to your WiFi with any of your wireless devices to make sure the connection is up and running.
If you run into any problems at any point during the setup, consult the troubleshooting section of the included instruction guide or contact TWC directly.  
  • Speed: Self-installing means you can skip the hassle of setting up an appointment with TWC. You can get online as soon as you finish installing your cable modem, and you can do it on your own time and according to your own schedule.
  • Cost: By self-installing, you can avoid the one-time installation fee and save yourself a few dollars. While it does cost some of your own time to install the service, the time investment is negligible.
  • Setup Flexibility: You can install your cable modem wherever you feel is best. You’ll also be able to take your time configuring things in your home to make sure you get a strong signal in every room.
  • Limited Guidance: If you run into any networking problems beyond those covered in the installation guide, it can be difficult or impossible to fix the issues without the help of a professional.
  • Kit Accessibility: The TWC Easy Connect Kit can be picked up from any TWC Store location that has kits in stock, but availability may be limited depending on demand. If you don’t have a store close by, the kit will be shipped to your address. It can take up to five business days for your cable modem to arrive, which may be longer than you want to wait.

The Verdict

Self-installation isn’t for everyone — if you are a technophobe or dislike dealing with the ins and outs of cable modems, you’ll be better off footing the installation fee to hire a professional. If, on the other hand, you have some basic experience with technology and an inclination towards DIY projects, opting for the self-installation option will save you both time and money. If you’re ready to go forward with self-installation, order a Time Warner Cable plan and pick up your Easy Connect Kit today. The popcorn’s popped, blankets are out, and you’re about to start a movie. There’s just one problem — your Internet is lagging and Netflix is struggling to load. If your Time Warner Cable® Internet is slow, read on to find out what the issue could be — and how to fix it.   What Can Affect My Internet Speed? Downstream speeds are often pinpointed as the main cause of slow Internet, but there are actually multiple other issues that could be slowing down your connection.   Latency: Latency or ping — a measurement of how long it takes before network responses are returned — can affect how fast or slow your Internet connection feels. Like bandwidth, latency is affected by your network hardware and remote server connection. While there are ways to check ping time directly from a computer’s operating system, the fastest way to check ping rate is via an Internet speed test.   Router: While modern Wi-Fi standards offer high potential speeds, your router’s range may be affecting how much of that speed you actually see. Depending on the age of your router, your antenna may be weak, resulting in a limited connection range. If the Internet connection of your laptop or TV slows down the further away the device is from the router, this is likely the problem. Try connecting your lagging device directly to your modem via an Ethernet cable to confirm the problem — if your speeds return to normal when connected with a hard line, it may be time to upgrade your router.   Computer Health: Along with an outdated router, your computer’s health is another lesser-known factor that can affect your Internet speed. Check your computer’s processor cache, hard drive speed, RAM frequency, and display resolution to see if any of these specs are slowing down your PC. In addition to scanning your computer’s hardware-related health, regularly run an antivirus program to check for spyware or malware. Malicious programs can wreak havoc on a variety of system functions, including Internet connectivity.   Bandwidth Hogs: You may have too many people or too many programs simultaneously using your Internet. The more people or Internet-based processes running on a home’s Internet at once, the slower the connection will be. If your Internet starts slowing down, turn off any background uploads and downloads occurring on your computer, and close unused Internet programs to see if your connection speeds up.   How Can I Improve My Internet Connection? If you’re experiencing high latency, the number of household Internet users is growing, or you need to use multiple Internet-based programs simultaneously, you have a few options. The first step is to pinpoint your Internet needs and compare them with what you’re currently receiving. There are a variety of Internet tools that allow you to easily test the speed of your Internet connection and discover how fast your Internet connection should be to support your online activities. Next, choose one of three routes for improving your Internet connection.  
  1. Work around activities that cause slow Internet.
If you don’t want to pay more for a different service or switch providers, you may have to make a few sacrifices. Look into upgrading your hardware, running fewer Internet-based programs, or using the Internet during non-peak hours — i.e., during the day as opposed to evenings and weekends.  
  1. Upgrade your service with your current Internet provider.
Speak with Time Warner Cable to discuss available upgrades. Compare your current service’s megabits per second (Mbps) with other packages available. But remember, Internet downstream speed isn’t the only element that affects your overall speed. If you upgrade and still experience slow Internet speeds, your problem may lie in latency, hardware, or network traffic.  
  1. Switch Internet providers or service types.
Upgrading to a different Time Warner Cable Internet package may not solve all your speed issues. You may still see a lot of lagging during peak hours, especially if you’re in an area with a lot of other TWC subscribers. Look into other area providers, or consider switching to DSL or a fiber-optic network. Don’t rush the choice, though — compare multiple service options to determine which one offers a package that fits your speed needs and budget. No one should have to deal with slow Internet speeds. Diagnose your Internet pain points and evaluate faster package options from TWC and other Internet providers so you can get the speeds you need.
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