6 Consolidated Communications Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Mariah-Jeanne W | 2018-11-01
Per the company policy I notified them I was moving, they did not offer service at my location, 3 miles down from where I already had it. They proceeded to request a line be added, then when that was denied they disconnected my line. Now they are charging me the disconnect fee because they do not offer service. The last person I spoke with, Rodney, was completley rude and kept blaming me for disconnecting so thats why i had to pay.. I wouldnt mind paying except I was told they would waive the fee considering it was not my fault.. Then the money hungry company failed to tell me that they denied the waiver and then stated it was because it was never allowed per their policy in the first place. This company is a joke!
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Joseph B | 2018-05-06
Terrible, terrible, terrible service and expensive rates. Worst internet service provider in NY. If you can avoid using them, you absolutely should. Use any other company you can. They are now Consolidated Communications. Avoid this company at all costs. Use any other company you can. As soon as any other service is available, we look forward to cancelling our account with this terrible company.
Was this review helpful? 63 6
M S | 2018-04-17
Internet service is terrible. Their customer service is good as far as they can help. Techs are out to my house constantly trying to patch the failing lines. The company has no interest in upgrading lines to customers who live outside a major city. Plus, they have increased the "Maintenance" fee without providing any improvement.
Was this review helpful? 53 3
Casey M | 2017-11-29
Consolidated is the only fiber internet provider nearby whose speeds compete with Comcast. Consistently over 50 Mbps. Prices are cheaper than what I was paying with Comcast. Happy customer.
Was this review helpful? 28 30
Matt M | 2017-09-15
Worst internet service ever. Have been on the phone with techs probably 20 hrs in the last 2 yrs and speeds are still horrible and intermittent. They can't fix it. Not sure why we are getting dial up speeds in 2017. Would not recommend them to anyone unless you want AOL speeds from 1996. Switching to satellite today.
Was this review helpful? 50 6
