20 Zito Media Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Dan R | 07-29-2023
By far the worst company I’ve ever dealt with. When Zito internet works, it’s fast and reasonably priced. However, Zito internet doesn’t work eighty percent of the time. When you call to get credit for non-service Zito will put you on hold for long periods of time and eventually tell you to call back when service is repaired and working. When service is restored they pull the same stunt to stall and frustrate the customer into hanging up the phone. This company is terrible and will try every trick in the book to take your money while not providing the service you pay for. BEWARE of ZITO internet company!!
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7 
0
Daniel R | 07-29-2023
Would be great if it ever worked. Average over 80% outage time
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Mark P | 07-25-2023
Our internet goes out all the time and talking to customer service is a joke. The off shore support has one script. They ask for name address and phone number then put you on hold for 5-10 minutes. The person then comes back and says that there is no outage in your area. They then put you back on hold to "check" on your modem. finally they ask to turn the modem on and off. still no connection and instead of saying the will send someone out they say they will have someone check the main lines in 48-72 hours. I have never in my life had such bad and incompent support.
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Patricia N | 04-22-2023
Wow. So bad. No internet for days at a time. Don't believe the promises.
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Daryl P | 04-14-2023
Verified User
Zito Media will brag about 200 meg service. I had a computer tech check the speed at the router. he got anywhere from 5 megs to 90 megs. The problem I have is they occasionally throttle us to ZERO megs. Kinda sucks when you are conducting a real estate closing. I would rate Zito Media a negative 100 if it was an option
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Cole G | 04-13-2023
Verified User
Worst company ever. Deserves the F rating they have on better business bureau.
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Jason W | 04-13-2023
This is the worst service you will ever get. Customer service is absolutely ridiculous, you can never speak to anyone who talks English. I do not recommend!
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Heather L | 04-06-2023
Verified User
Please don't sign up with this company!!! You will never be able to talk to a manager, you won't be able to understand Customer service. They overbilled me and I have talked to several personel at Zito Media with promises of straightening out my bill and they do not follow through.
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Sheri G | 04-04-2023
All in all a good service until the power goes out then it might be a week or untill they fix it..maybe they should consider crediting everyone for the time with loss of service. Some depend on it for work. Will they pay someone if they loose their job??? Not likely!
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Mark A | 03-11-2023
Stay away from this provider. Terrible service. Terrible customer support. Very rude. So unreliable and short staffed. We are out for days at a time. And all they do is.come up with more excuses. And don't dare ask about a refund for days without service. They won't back.down. just.keep repeating themselves over and over like its.tour fault.
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