3 SECOM Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Wendy B | 05-03-2023
Secom has been amazing for us and the customer service has been friendly and exceptional. We recently upgraded our package and have zero issues with our internet and there are a LOT of devices connected to it for sure. We have two teenagers in the house and gaming systems, computers, printers...you name it and we have it hooked up. And it still runs like a well oiled machine. Very impressed!
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Yolanda L | 01-26-2023
We are new customers of SECOM since 11/15/22; we must say, their customer service[courteous, and honest with their opinions re: what Secom can/can not do, they are knowledgeable not only about SECOM but their competitors and they are affordable. Not what you expect from many smaller companies, because they are up against larger companies that basically monopolize the industry, but SECOM has found a nitch; they have awesome people working for/with them-telephone assistance, install technicians, the "help me right now" technicians and their customer service staff. We have NOT had any issues that were "caused by their lack of service, or faulty equipment-amazing because we live in "boonies" of Pueblo Colorado; coverage can be spotty. We use their services for zoom calls, and online college and (3) PC video gamers [ Overwatch and others, I can't recall], we have 6 tvs, 3 iPad pros, but so far, no serious issues; if all you have to do is call, or email regarding temporary outages- only happened 1x; they address the problem. We will be getting a "mesh" from SECOM to boost our wi-fi for our 1 gamer downstairs. The. house is quite. large and I guess a "steadier" connection is needed for a more competitive game quality? Whatever, the hell that means. Anyway, SECOM has done a great job for the more rural areas, that need an affordable internet experience.
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