What people really say about Bluepeak
Who knows Bluepeak better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“The best thing I ever did was switch to Bluepeak. 1 GB and I have several devices. No buffering and no re-booting since installed one month ago.“
– Michael P
(5/5)
“If they cannot fix the issue on the phone, they send a tech within 24 hours. I wish they would notify customers before price hikes happen.“
– Verified User
(4/5)
“They are quick with service calls when we have issues or want upgrades. The price could always be better.“
– Verified User
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Read our Bluepeak customer reviews.
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16 Bluepeak customer reviews.
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Braxton V | 02-23-2025
What initially drawn me to BluePeak was the pricing, internet speed, and internet quality. Too note we also acquired service through a door to door sale.. The first few months we in my opinion on par with everything I was “sold” up until we had a small problem with the Modem- customer support did get it fixed and replaced next day (which I’ll give some credit for).. after replacement our internet quality and speed was halved if not more. As an avid gamer in my free time having BluePeak was no brainer however now I’m locked at 75mbps or lower as opposed the 300mbps just 2 weeks prior and the only thing that’s changes is my modem. To which I was assured my upload/download speeds would not be affected.
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Justin M | 09-03-2024
Verified User
If you have problems with internet and they come out there’s a charge sucks they charge just to get internet back up and running. Charged $115 just to come out
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Michael M | 08-30-2024
Worst service ever, worked for 1 day down for a week. I had to send back the equipment. Bluepeak said they never received the equipment. They want to now charge me 300.00 for the equipment. This is on going still. The worst ever.
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Marcia H | 10-02-2023
Constant buffering & "Network Error-Reconnecting". The tv stopped and buffered 13 times and had 3 Network Error-reconnecting issues during a 3 hour football game tonight. This is an daily, ongoing issue with all there of the tv's in my. home that are connected to Bluepeak.
Was this review helpful? 26 0
Mike B | 08-30-2023
Randomly drops service sometimes for about an hour and difficult to get logged back in or, to get security devices back on line. Had them reset my modem it helped for a few weeks but, back to random dropping so replaced modem and did not fix problem. The television and streamed programs like youtube seem to work okay.
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Tori R | 08-04-2023
Bluepeak has been a literal godsend in comparison to Sparklight. The techs have all been super friendly and the performance has been simply mind-blowing! To imagine the only other option before Bluepeak came around was AT&T DSL is simply mind-boggling
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Michael P | 04-12-2023
The best thing I ever did was switch to Bluepeak. 1 GB and I have several devices. No buffering and no re- booting since installed one month ago.
Was this review helpful? 4 4
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Robin G | 04-12-2023
I am frustrated with Bluepeak internet. I switched from Midco because of the $50 a month price for 1, million gigabyte and I was assured all their lines and equipment have been upgraded since they were "Vast". It's a lie! I have intermittent Internet, at best, & then slooow. I have no signal at my house from approximately 1:00 pm to 5:00 pm & stops again around 9:30 pm. I work at home, and do research on my computer. Blue Peak is costing me money because I'm not getting my work done, because I don't have reliable Internet. I'm going to get rid of blue Peak and I strongly suggest that you do not get blue peak as your Internet service provider!
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