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Bluepeak Customer Reviews

Overall customer satisfaction rating: 4/5

Share your experience as a Bluepeak customer. What makes this provider stand out? Has the service performed well for your household? Good or bad, we want to know how you rate Bluepeak. Keep reading to see what other customers have to say.

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What people really say about Bluepeak

Who knows Bluepeak better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(5/5)

 

The best thing I ever did was switch to Bluepeak. 1 GB and I have several devices. No buffering and no re-booting since installed one month ago.

– Michael P

(5/5)

 

If they cannot fix the issue on the phone, they send a tech within 24 hours. I wish they would notify customers before price hikes happen.

– Verified User

(4/5)

 

They are quick with service calls when we have issues or want upgrades. The price could always be better.

– Verified User

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15 Bluepeak customer reviews.

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Justin M | 09-03-2024

Verified User

If you have problems with internet and they come out thereā€™s a charge sucks they charge just to get internet back up and running. Charged $115 just to come out

Was this review helpful? Yes 5 No 0

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Michael M | 08-30-2024

Worst service ever, worked for 1 day down for a week. I had to send back the equipment. Bluepeak said they never received the equipment. They want to now charge me 300.00 for the equipment. This is on going still. The worst ever.

Was this review helpful? Yes 4 No 0

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Marcia H | 10-02-2023

Constant buffering & "Network Error-Reconnecting". The tv stopped and buffered 13 times and had 3 Network Error-reconnecting issues during a 3 hour football game tonight. This is an daily, ongoing issue with all there of the tv's in my. home that are connected to Bluepeak.

Was this review helpful? Yes 26 No 0

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Mike B | 08-30-2023

Randomly drops service sometimes for about an hour and difficult to get logged back in or, to get security devices back on line. Had them reset my modem it helped for a few weeks but, back to random dropping so replaced modem and did not fix problem. The television and streamed programs like youtube seem to work okay.

Was this review helpful? Yes 9 No 0

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Tori R | 08-04-2023

Bluepeak has been a literal godsend in comparison to Sparklight. The techs have all been super friendly and the performance has been simply mind-blowing! To imagine the only other option before Bluepeak came around was AT&T DSL is simply mind-boggling

Was this review helpful? Yes 3 No 3

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Michael P | 04-12-2023

The best thing I ever did was switch to Bluepeak. 1 GB and I have several devices. No buffering and no re- booting since installed one month ago.

Was this review helpful? Yes 4 No 3

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Robin G | 04-12-2023

I am frustrated with Bluepeak internet. I switched from Midco because of the $50 a month price for 1, million gigabyte and I was assured all their lines and equipment have been upgraded since they were "Vast". It's a lie! I have intermittent Internet, at best, & then slooow. I have no signal at my house from approximately 1:00 pm to 5:00 pm & stops again around 9:30 pm. I work at home, and do research on my computer. Blue Peak is costing me money because I'm not getting my work done, because I don't have reliable Internet. I'm going to get rid of blue Peak and I strongly suggest that you do not get blue peak as your Internet service provider!

Was this review helpful? Yes 26 No 2

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Joseph M | 04-03-2023

Internet is cheaper and faster than all brands near me, spectrum was charging 80$ for 200 gb internet while bluepeak is base 1gb and way cheaper

Was this review helpful? Yes 4 No 4

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Doug A | 01-23-2023

Worst TV provider Iā€™ve ever had. No TV right now! Happens every day. They are horrible. This wonā€™t get posted because they wonā€™t post negative reviews. Cretins!

Was this review helpful? Yes 13 No 4

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Verified U | 07-11-2022

If they cannot fix the issue on the phone, they send a tech within 24 hours. I wish they would notify customers before price hikes happen.

Was this review helpful? Yes 8 No 1