88 WOW! Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Angi W | 08-12-2023
My HOA explained to me that cable was being discontinued and we would be picking up the basic internet service as a bulk product. I would have thought the WOW rep would have educated the HOA that the basic internet service would NOT cover all 3 floors of our townhomes. Instead I have to find out from the WOW tech that it will not be sufficient. The tech recommended to upgrade my package another $10 from the original $50/mo to cover the whole home package. The tech was not knowledgeable about how to assist me with setting up my other 3 TVs to be able to stream TV. He said heās sorry but he has to go. I had to get my 17 year old nephew to come and help me which he was able to do in 15 minutes. This company has horrible service and internet service.
Was this review helpful?Lakin L | 02-28-2023
Wow doesn't service my new address now, so I'm trying to find a new service provider for internet.
Was this review helpful?Verified U | 07-11-2022
I liked the price to begin with, but I now feel that I am paying too much for slow internet. Th support personnel blame my modem/router, rather than their terrible service.
Was this review helpful?Verified U | 07-11-2022
I am very satisfied with my internet. It is such a reliable company.
Was this review helpful?Verified U | 07-11-2022
The speed and coverage are good, but during a storm I am always hoping the isp doesn't lose connection
Was this review helpful?Verified U | 07-11-2022
I'm very satisfied with my internet. Nothing to change about its fast
Was this review helpful?Verified U | 07-11-2022
I need to switch to another internet service because the one that I have now is not it and I don't like the way that it is it's really slow and not sasitfying
Was this review helpful?Verified U | 07-11-2022
Price constantly increases while sppeed and reliability decreases. They should lower prices and service their equipment.
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