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How To Get Low-Income Internet Through Astound Broadband

Get internet for as low as $10 per month through Astound's program for low-income homes

The Affordable Connectivity Program (ACP) has closed, and the discounts have ceased. Homes that depended on the reduced internet cost now face the standard rate and the possibility of switching to a more budget-friendly service.

Astound Broadband has just the program for tight budgets. Qualifying households can get up to 150Mbps for very little money. New customers even get the first three months free.

We’ll explain what you need to qualify for Astound’s discounted internet and how to apply for Lifeline to help reduce your monthly internet bill even more.

Can you get Astound Broadband where you live?

Before we move on, enter your zip code below to see if Astound Broadband offers service in your area.

First, here’s what happened with Astound when the ACP ended

April 2024 was the last fully funded month of the ACP. Astound Broadband allowed customers to discontinue service with no termination fees or continue with their service at the standard rate (or at the current promotional rate for new customers).

Starting in June, Astound customers will not receive ACP-based discounts. Instead, they’re encouraged to apply for Astound’s Internet First program. They can also apply for the government’s Lifeline program, which offers a discount of up to $9.25 per month for low-income families or up to $34.25 for subscribers on Tribal lands.

What is the Internet First program?

Internet First was first introduced to the Grande, RCN, and Wave networks in 2020. It provided a 25Mbps plan at $9.95 per month for new low-income residential customers. At the time, Astound’s networks also waived installation fees, late fees, and disruptions due to non-payment. The service was even free for the first 60 days.

“The Internet First program is affordable internet designed to help families and students in low-income households to have reliable access to the internet. It will enable them to home school, do homework, and access educational resources and more,” Astound Broadband said at the time.

Astound relaunched the program four years later with two affordable internet plans for qualified households. To reduce their monthly internet costs even more, Astound customers can also apply for the government’s ACP alternative, Lifeline.

Who qualifies for the Internet First program?

Eligibility for the Internet First program requires one member of your household to be enrolled in at least one of the following programs:

  • Federal-assisted aid programs for students
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • Public housing assistance
  • National School Lunch Program (NSLP)/Head Start
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Tribal assistance
  • Unemployment
  • VA pension
  • WIC

How do you apply for the Internet First program?

In addition to supplying proof of enrollment in the programs listed above, potential subscribers must also meet the following criteria:

  • Has not been an Astound Broadband customer for 60 days prior to the application
  • Has one form of primary identification (driver’s license, current U.S. passport, certification of U.S. Citizenship, etc.) or two forms of secondary identification (non-photo driver’s license, Social Security card, marriage certificate, etc.)

Consult Astound’s FAQ for more information about the types of documents you need to provide when you apply.

To submit these documents online, they must be 7MB each and in one of the following formats:

  • JPG
  • TIFF
  • GIF
  • PNG
  • PDF
  • DOCX
  • DOC

If you don’t have a scanner, you can take photos of all documentation and upload them when you apply.

Applicants are encouraged to click on the button below to sign up for the program online. However, you can download the application and email the completed form along with the required Proof of Eligibility documentation to

Online applications take around 48 hours to process. If more information is required to approve your application, a representative will contact you via email or telephone.

Do you know what internet providers offer service in your area?

Enter your information below to find the provider in your area that best meets your needs.

Low-cost options from Astound Broadband

PackagePriceSpeedTypeOrder online
50 Mbps Internet$9.95/mo.*50MbpsCable
150 Mbps Internet$19.95/mo.*Up to 150MbpsCable

According to the disclaimer, Internet First plans are only offered to Astound’s cable internet customers. Qualifying new customers get free internet service for the first three months, whereas former Astound customers do not.

With Internet First, there are:

  • No contracts
  • No credit checks
  • No installation fees
  • No equipment fees

However, you must reapply annually to keep the discounted pricing. If you don’t qualify, standard rates will apply.

Lastly, Astound’s internet plans of 300Mbps or faster do not qualify for the Internet First program. If you need more speed than 150Mbps, you can upgrade anytime and enjoy Astound’s low promotional pricing for 12 or more months, depending on your chosen plan.

Other providers with low-income programs

Other options may be available if you don’t qualify for the Internet First program and the base 300Mbps plan’s standard rate is too expensive for the long term. Here are some other internet providers with similar programs and internet plans:

Astound Internet First FAQ

Does Astound offer low-cost internet to seniors?

Does Astound offer low-cost internet to low-income families?

Does Internet First pricing include Wi-Fi?

Are there activation and installation fees?

How long does it take to get internet service?

Will my price go up after 12 months?

What are the other alternatives to the ACP?

How do you apply for the Lifeline program?


Author -

Kevin Parrish has more than a decade of experience working as a writer, editor, and product tester. He began writing about computer hardware and soon branched out to other devices and services such as networking equipment, phones and tablets, game consoles, and other internet-connected devices. His work has appeared in Tom’s Hardware, Tom's Guide, Maximum PC, Digital Trends, Android Authority, How-To Geek, Lifewire, and others. At, he focuses on network equipment testing and review.

Editor - Jessica Brooksby

Jessica loves bringing her passion for the written word and her love of tech into one space at She works with the team’s writers to revise strong, user-focused content so every reader can find the tech that works for them. Jessica has a bachelor’s degree in English from Utah Valley University and seven years of creative and editorial experience. Outside of work, she spends her time gaming, reading, painting, and buying an excessive amount of Legend of Zelda merchandise.