Why is My Hotspot Not Working?

If the personal hotspot on your phone or tablet isn’t working, restart all your devices. You can also solve problems fast by checking your hotspot settings, checking your passwords, making sure your phone has a good mobile connection, and making sure your devices have all their updates installed.

We’ll go into more depth below and give advanced tips in case the basics don’t fix the problem. We also have device-specifics for Android and Apple devices.

Whether you use your personal hotspot on the daily or haven’t used it in months, we’ve got what you need to keep everything humming.

Restart everything

Restart your phone and Wi-Fi device, especially if you’ve been switching back and forth between networks. Your device may just need to flush out the glitches. It works often, and it’s worth a try.

Make sure your hotspot is turned on

This may seem like a no-brainer, but to save time, check that your hotspot has an internet connection and that it’s toggled on. To check connection status, look for bars on your device’s home screen or try to navigate to a new web page in the browser on that device. If you don’t have a strong connection, try the following:

• Check your phone’s network information
• Make sure cellular data is toggled on
• Move to a new location that might get better signal
• Toggle airplane mode on and off
• Restart your phone
• Contact your carrier

Once you’re sure the device you’re using as a hotspot is connected, make sure the hotspot feature is toggled on. See below for how to do this on iOS and Android phones and tablets.

Turn on a Wi-Fi hotspot on an iPhone or iPad

Step 1: Open the Settings app.

Step 2: Tap Personal Hotspot. If you don’t see Personal Hotspot in your settings menu, tap Cellular.

Step 3: Toggle on Allow Others to Join. Your hotspot is now active and ready to connect to your Wi-Fi devices.

Turn on a Wi-Fi hotspot on Android phones and tablets

Method 1:

• Pull your Quick Settings menu down and tap the Hotspot icon.

Method 2:

Step 1: Drag your Notification Menu down and tap the Cog wheel icon in the upper right to open your device settings.

Step 2: Tap Connections and then tap Mobile hotspot & tethering.

Step 3: Toggle Mobile hotspot on.

Your hotspot will now show as a Wi-Fi network to which your wireless devices can connect.

Make sure you connect to your hotspot and not another Wi-Fi network

Chances are good that your laptop, smart camera, or other device you’re trying to tether will connect to your familiar Wi-Fi networks automatically. It may do so even if your router isn’t connected to the internet, because the router will still create Wi-Fi network.

What’s that mean for you? In order to connect to your hotspot, you have to do it manually in your device’s Wi-Fi settings.

Make sure your tethered device is using the right password

Sometimes, a problem with hotspot tethering is as simple as checking your hotspot password. Simply check it or reset it on your hotspot-enabled device, then make sure it matches on the tethered device.

How to find the hotspot password on Apple devices

Step 1: Open Settings.

Step 2: Tap Personal Hotspot.

Step 3: Tap the Wi-Fi Password field.

Step 4: Tap to see or edit.

The password will update when you exit the field.

How to find the hotspot password on Android devices

Step 1: Open the Settings app.

Step 2: Look for Connections or Network & Internet.

Step 3: Select Hotspot & Tethering or Mobile Hotspot.

You should see a password field on display. Tap to change or edit.

Switch your hotspot to 2.4 GHz for older devices

Newer devices work with 5 GHz Wi-Fi signals to increase speed, but  it doesn’t work well for tethering older devices. The good news is it’s easy to switch your phone’s hotspot to the 2.4 GHz frequency band, which is more compatible with older devices.

Switch to 2.4 GHz on iPhone

Step 1: Open Settings and tap Personal Hotspot.

Step 2: Toggle on Maximize Compatibility.

Switch to 2.4 GHz on Android

Step 1: Open Settings and tap Hotspot & tethering.

Step 2: Tap Wi-Fi hotspot.

Step 3: Tap Hotspot settings.

Step 4: Tap AP band or Speed and Compatibility and select 2.4 GHz.

How fast is your hotspot? 

Take our speed test to see if you’re getting the speed you need.

Looking for an easy way to test and track your internet speed on your phone?

Download our free, easy-to-use speed test app for quick and reliable results.

Turn off battery saving mode on your phone

Low power mode on your hotspot device can interfere with connectivity. If you’re having trouble with a tethered device, turn off low power mode on the device that’s acting as a hotspot.

Turn off low power mode on iPhone

Step 1: Open Settings and tap Battery.

Step 2: Toggle off Low Power Mode.

Turn off low power mode on Android phones and tablets

Step 1: Open Settings, scroll down, and tap Battery.

Step 2: Toggle off Power Saving Mode.

Stay close to the hotspot

You don’t want to stray too far from your hotspot device, as it may not have the best range. Generally, it’s best to stay within about 30 feet of your hotspot, or keep it right next to the tethered device.

Eliminate Wi-Fi obstructions and interference

Place your hotspotting device in an open and elevated location to avoid Wi-Fi obstructions. Try to maintain an uninterrupted line of sight between the hotspot and your tethered device(s) and avoid covering the hotspot. Lastly, stay away from Wi-Fi interference caused by certain electronic devices (microwaves, cordless phones, Bluetooth devices, baby monitors, etc.) and other Wi-Fi networks. It may also be best to turn off any routers sharing the same space.

Check your data plan

Using a mobile hotspot requires a data plan from a cell carrier, whether you’re using your phone or a dedicated hotspot device. If you run out of data, your hotspot may stop working altogether. Additionally, some wireless plans cut off mobile hotspot use or slow hotspot speeds once you use a certain amount of data, even on a plan that advertises unlimited data.

Your provider’s app should have details about your plan and your monthly usage, and may have ways to add extra data when you need it.

Update everything

Device operating system updates often change networking configurations. This can change how they broadcast and receive hotspot signals. It’s good tech housekeeping to keep your device’s software updated, and it’s especially important if you’re encountering connectivity issues. It’s also a crucial part of maintaining the security of your home network.

Related articles

• No Internet Connection? How to Troubleshoot Internet Issues
• 8 Reasons Why Your Internet is Slow (and How to Fix It)

FAQ