Is Microsoft Teams Down?

You log into your work computer, your emails start downloading, and everything is working, but Microsoft Teams isn’t responding. After a few choice words that slip out far too easily before you finish your morning coffee, you immediately ask yourself: Is Teams down? The answer is maybe.

The common workplace chat and video conference platform has had its fair share of outages since its inception in 2017. But site outages aren’t the only issue that could be slowing your workday. So is it Teams, your device, your account, or even your internet connection? That’s what this troubleshooting guide is here to identify. Let’s get to it!

How to troubleshoot Teams

Want to know if Microsoft Teams is experiencing an outage? An online search will drive you to a number of third-party outage detection websites, but those aren’t as trustworthy as you’d think, and they rarely go beyond widely known global outages. Find out exactly what’s happening by checking with the source.

Check for a Teams outage

Lucky for you, Microsoft has its own status page for all of its products and services that shows what’s up with Teams and any other Microsoft site or product in real time. You’ll find a green banner at the top of the page with the status “All products are operational” if all Microsoft services are online. To check on Microsoft Teams specifically, scroll to “Microsoft consumer products” and click “Show products.”

If you don’t want any help from anyone, remember, Teams is an app and a website, so you can also check by trying the alternative experience. If you’re on your laptop, try the app on your phone and vice versa if you’re on your phone. If both aren’t working, chances are, Teams is down.

No outage? Try these steps next

But what if Teams isn’t experiencing an outage on Microsoft’s site? You might instead be dealing with a problem with your account or device. Try these tips next.

1   Log out and back in to your account.

2  Restart your devices.

3  Check for updates for the app and your device.

4  Try a different device.

Check your internet connection

If Teams is online, your devices are fine, and you’ve made sure you’re getting the internet speeds you’re paying for, but you’re still getting a laggy online experience, you might just need a better internet plan. Your plan’s bandwidth is shared across all the devices connected to your network, so if you’re working from home while your kids are watching Bluey with the nanny, you might experience slowdowns.

If you haven’t shopped for internet deals in a while, now is the time to do so.