Why does my Internet keep disconnecting?
Answer:If your Internet connection keeps disconnecting right in the middle of the latest episode of “Game of Thrones” or while sending an important email, don’t throw your laptop out the window. There are several possible reasons for your sporadic Internet connection, and most are easily fixed. It could be an issue with your router, modem, Internet provider, or network card.
Why does my Internet keep disconnecting on my laptop?The first thing to check if your Internet keeps disconnecting on your laptop is the wireless settings on your device. Make sure everything is turned on and that you have the right Wi-Fi network name and password. If everything looks right on the laptop, the next step is to take a look at things that might be affecting the wireless network.
- Check the Router – The wireless router helps keep your computer on the network. Sometimes resetting the network is all you need to do to resolve connection issues. All you need to do to reset the router is turn it off or unplug it. Wait at least 30 seconds and then turn the router back on. Lights on the front of the router should indicate when everything is reset. Once all lights are restored, test the connection on your laptop to see if the problem is fixed.
- Call Your Provider – If resetting the router doesn’t work, give your Internet service provider (ISP) a call to see if there are any local outages or if they can manually reset your signal. Some ISPs also have online support that’s available 24/7 via chat and email.
- Check the Network Card – If the connection is still unstable after checking the router and talking to your provider, it could be your computer’s network card. Most laptops have a network card driver that you can reinstall through the Device Manager to eliminate problems. You can also check the manufacturer’s website for any updated device drivers and download and install those.
Why does my Internet keep disconnecting randomly?Internet disruption is most likely an issue with your router or ISP. Check Internet connection on different devices to verify that the problem is with the connection and the device. Try to connect on your laptop, tablet, and phone. If all devices are having trouble with staying connected to your network, then you know it’s a network issue. In addition to the step above, here are some additional actions to take.
- Check the Modem – Most cable and DSL Internet connections use a modem to transmit the signal. There should be lights on the modem that indicate if everything is connecting and transmitting correctly. The best way to fix a modem problem is to reset it. Either turn it off or unplug it for at least two minutes. When you plug it back in, it will reset and hopefully restore the Internet connection.
- Consider Hardware Problems – If none of the steps above work to resolve your connectivity issues, you could have a faulty router or modem. Most ISPs will let you trade in faulty equipment for working equipment for no extra charge. If you purchased your own modem or router, you may need to buy a new one. Check your current equipment for any warrantees before purchasing something new.
Author - HSI Staff