HSI Rating
7.6 /10
Customer Rating

"U-verse has great customer service but I mostly like it for the speed..."

Leticia B | Costa Mesa, CA

Rating breakdown

3.3
Overall

Speed

Pricing

Service

351 AT&T Customer Reviews

AT&T is a very dependable provider. Only problem is during peak hours, it slows down. In the early morning hours, it runs fast. During the late afternoon and evening, it slows down traffic. I'm not sure if it's AT&T or their modem/ router that makes it run slow. Some people change their routers and the problem is gone.

Robert Orlik Chicago, IL 2017-03-16

Was this review helpful?    


AT&T is the best internet provider. I will tell all my friends. AT&T has the bedy customer service..

Kemji Kemjika Sioux City, IA 2017-03-16

Was this review helpful?    

See if AT&T is available in your area

Or see availability map

AT&T Customer


Great service and connection. Never have problems with dropped calls and always have great service

Tom Legg Hammond, IN 2017-03-03

Was this review helpful?    

AT&T Customer


We have been with att wireless for 6 years and love att. We live in a rural area and att is the only provider that works.

Felicia Clarke Elizabeth, CO 2017-03-01

Was this review helpful?    

AT&T Customer


I have AT&T/DirecTV and I really like the the TV programing aspect of it although a little pricey but food non the less. As for the AT&T internet, I just haven't been impressed. For the first 6 months the router continuously rebooted at least 15 times while I was home. Six service calls later same problem. Plus some of DirecTV 's programing depends on the internet connection so that did lesson everything overall. I would say that given more time the New AT&T will work out all the combined companies and service's they have but until then, I recommend some other provider or providers because their service is not cheap.

Ronald Goodwyn San Diego, CA 2017-02-26

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


I am more satisfied with at&t then straight talk, and they are welling to help with anything I need.

Cheryl Cockman Little Rock, AR 2017-02-20

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


The absolute worst service. Our business has been forced to choose Att DSL for almost 20 years. The outages are so often its unreal. Given the chance I would avoid all ATT services but clearly that is impossible.

Darryl Baker Roswell, GA 2017-02-07

Was this review helpful?    

AT&T Customer


They buried the cable thru neighbors yard and cut his septic line. He cut the cable fixing his line. He refuses to let AT&T bury it so they were suppose to "fly it" but never came back out to do it and neighbors ran over it and cut it again. No internet and still waiting to have it fixed.

Frank Porras Kennedale, TX 2017-02-05

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Hi, I have U-verse installed for my mom in Topeka KS. I can not believe the price is almost f**r h*****d dollars per month for the triple bundle. Phone, internet, and TV. That is double the agreed amount. Not only that the outages are constant. I can't always log in, and the customer service agents can not communicate properly. We were told to apply for att.com/access for my disabled mom for a discounted and still no response after two weeks. I guess it is legal in Kansas to provide poor service for a high price. It really is not right. I hope a better company steps up soon.

Rebecca Wilbur Topeka, KS 2017-02-03

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


complete waste of time and extremely hard to deal with. Been a Direct TV and AT&T customer for many years and now switching. They promise speeds they can't deliver and wont even tell me whats available at my new address unless I let them run a credit check. I didn't know that my credit affected my internet speeds. How hard is it to tell a customer when they call what you have available with knowing the middle name of all my children and what I ate for dinner last night. please don't waste your time with these idiots.

Daniel Becnel Houston, TX 2017-01-25

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


U-verse is horrid. Speed is slow, disconnects often, pixel-ated TV, especially during prime time. You'll regret it.

Mark Landers Allen, TX 2017-01-09

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


AT&T is very slow, have a lot of glitches, Price changes monthly, but don't really see what changes are.

Sheila Parsons Chico, CA 2017-01-09

Was this review helpful?    

AT&T Customer


Would be great if they actually were true to their advertising. In every case we have never beensble to get the prices that they advertise on tv and radio.

Bill Willison Galveston, TX 2017-01-07

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Would like a provider that doesn't break promises to customers. Need one with sports package too.

Joyce OBryan Louisville, KY 2017-01-05

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Have been a loyal customer of ATT for almost 11 years. And for the past 5 years the service has just gotten worse and worse. I am canceling my service and switching to another. Also thier customer service is the worst!

Veronica Cavazos San Juan, TX 2017-01-04

Was this review helpful?    

AT&T Customer


My service was great.. I love the speed of the internet.. My daughter uses it all the time and she loves it. A.t.t is a great company for the internet and other services..

Cynthia Austin Lake Charles, LA 2017-01-03

Was this review helpful?    

0/3 people found this review helpful

AT&T Customer


This is a very good service but is kind of pricey. They offer many different plans and the service doesn't get interrupted during storms like a dish but like with any AT&T service you must dig deep to afford.

Ricky Myers Norcross, GA 2017-01-02

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Stuck with subpar internet service and a company with highest ranking stars? Reality is they have the highest ranking stars for worst service ever. They are rude, not helpful and they do not honor their promise of a complete install...still cannot get WiFi in one room of my house. They insist I pay for a second install, seriously! My internet goes in and out with just a windy day...? It's not satellite and its not cable. So how does the weather play into it? They cannot tell me this. They say they will send a technician out, but if the problem is my equipment there will be a fee, OR I can upgrade (again) to a higher cost service to improve my connection. I am on the highest now at 75 mbps?? Run as fast as you can from this business! Don't say I didn't warn you.

Robin Shelton Arlington, TX 2016-12-27

Was this review helpful?    

AT&T Customer


Setting up AT&T was super easy and we got internet up and going the very next day! The monthly price is pretty high, but seemed to make sense when bundled for us. Still wish I had more options, but with decent speeds, it hasn't had any issues for us ... so far :)

Naid Buyya Torrance, CA 2016-12-26

Was this review helpful?    

AT&T Customer


This is the worst customer service company I have ever dealt with, it should not take 3 days to get the internet fixed at anyones house. They are liars and do not do what they tell you they are going to do. They do not call you when they are scheduled to. I would not recommend anyone using this service provider for anything. I will disconnecting my service asap.

Elizabeth Bourgeois Terrytown, LA 2016-12-22

Was this review helpful?    

AT&T Customer


The negative is U-verse TV goes out quite frequently. Internet works nicely. The cost is high for U-verse considering the useless channels that are offered. We watch maybe 10 channels out of 200. I want to be able to choose a bundle that suits our needs rather than what att decides to bundle for us to pay.

Judy Middleton Kennesaw, GA 2016-12-12

Was this review helpful?    

0/6 people found this review helpful

AT&T Customer


It's the best internet service that I have had in a very long time. I wouldn't have another service

Jessica Cox Trumann, AR 2016-12-01

Was this review helpful?    

0/9 people found this review helpful

AT&T Customer


When thinking internet we all want reliability and affordability. I have tried the different services in the area and reliability of AT&T DSL is five out of five until we get the bill and they have charged a fee for data that makes affordability of the service go out the window. The cable internet is oooohhhh so nice with Comcast .. affordability on the other hand is terrible .. with the Data era among us .. we need unlimited at a flat rate so we can use our desk tops again!! Seems like my phone is all I use anymore and sitting at my desk signed on to anything but my cell phone 4g is the way to go .. truest it's a flat rate . AT&T you get an A for speed but F for price .. Comcast gets AAA for cable internet and high speed but affordability .. D- the area doesn't seem to be price friendly so break the bank or head back to dial up ..

Cheryl Bolden Modesto, CA 2016-12-01

Was this review helpful?    

0/6 people found this review helpful

AT&T Customer


Service was ok.bargain for your plan. Do not forget when you're contract is expiring you will get a big increase.

William Smith Southfield, MI 2016-11-29

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Very good company and cheap internet and good and fast Hi speed internet I give them five stars

Jerry Payne Lincolnton, NC 2016-11-28

Was this review helpful?    

0/5 people found this review helpful

AT&T Customer


I'm pretty disappointed with AT&T UVerse. Started 3 years ago when they installed it next door in error instead of my house. Charged me to put in my house. Still waiting for my credit. Customer Service lousy. Not to be rude but speaking English would be a good start. Throw away the script and listen to my questions. Service goes in and out, but somehow the monthly bill is always right on time. Over $70 a month for part time Internet is bad enough, but giving them monopoly for mediocre products and services is laughable. AT&T used to be a great company. What happened to you guys?

Ken Cordle Bakersfield, CA 2016-11-25

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


ATT is the worst provider I have ever experienced. They overcharge every month and their billing is a shell-game juggling act. The online statements do not match the paper statements and the emailed statements. I spend several hours a month on the phone with their agents trying to get the phone bill back down to where it is supposed to be and it is a waste of time. The next month, the game starts all over again and they overcharge, overcharge, and overcharge. They broke their agreement in their contract at the get-go when they quoted me a bundle price and then charged several hundred dollars more. Each month, the same issue over and over - overcharging. I recorded everything conversation on video and took notes and so there is no denying their lies and coverups. I will take it to the Better Business Bereau. Everyone who has been ripped off by them should do the same. It is the worst experience ever.

T Schmidt Cypress, CA 2016-11-10

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Overall AT&T is good! They are the biggest communication company in the world, but they don't know how to communicate as one with all the services they offer!

David Reising Lemon Grove, CA 2016-11-06

Was this review helpful?    

0/6 people found this review helpful

AT&T Customer


I am currently using att, the service is good when it works. I am constantly loosing service, they are very friendly, and helpful. The signal is just not consistent.

Justin Welch Pampa, TX 2016-11-03

Was this review helpful?    

0/3 people found this review helpful

AT&T Customer


I think that AT&T has great internet services it's very fast and very reliable the thing is that you must make sure that you keep your payments up to date because they can get very high plus there are a few under-the-table payments that a person pays that you don't even know about until you get your statement but all in all AT&T would be one of my top internet providers I would refer someone to. If you are ever having problems and you need to speak with a technical support service representative then make sure that you speak with one online it's kind of hard to get through the lines by phone to speak with someone the call volume isn't that high but if you have something to do then you might as well hang it up and go somewhere and try to contact a live operator

Jamaral Tard 2016-10-26

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


My Internet is not as good as I like, unable to get the TV movies. It will take 24hr to get a movie. I have the phone, internet and TV all together and this comes from AT&T. I can. Say one thing for AT&T it has not gone out as much as the cable.

Vickie Russell Ukiah, CA 2016-10-15

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


My Internet is not as good as I like, unable to get the TV movies. It will take 24hr to get a movie. I have the phone, internet and TV all together and this comes from AT&T. I can. Say one thing for AT&T it has not gone out as much as the cable.

Vickie Russell Ukiah, CA 2016-10-15

Was this review helpful?    

0/3 people found this review helpful

AT&T Customer


AT&T in Myrtle Beach has helped me a lot with my phones they help me set up my phone and are very patient with me I'm brain damaged from an accident and they never have treated me any different from other people .

Dana Smith Red Hill, SC 2016-10-05

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


AT&T has been a great service provider for the past 2 years. Their customer service is by far the best part. They are always interested in helping!

Carla Van Willigen Brookfield, WI 2016-10-03

Was this review helpful?    

0/3 people found this review helpful

AT&T Customer


They always seem to respond in a timely manner. I do not like the price for speed. I am paying for a certain speed but whenever I run a speed test, it shows that I am getting less than what I am paying for. In my opinion this is sort of a scam. At least when I call and complain, they try to fix it.

Isabel Belmontez Fresno, CA 2016-09-27

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


I have used AT&T U-verse internet service for the past 2 years. I have been very happy with the speed and service they provided. We stream Netflix and my son games online.We have not had an issue with our service keeping up. Their promotional pricing is a good deal and at the end of our promotion I call customer service and they find me another promotion that suites my needs. The only draw back is that the u-verse service is not available everywhere.

Kristal Sample Wichita, KS 2016-09-25

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Very good survive is great and reliable and cheap And fast internet speed very good company

Jerry Payne Lincolnton, NC 2016-09-20

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Terrible Customer Support, slow Internet, price continues to go up. Currently only DSL is offered in our area which requires a monthly phone plan even though we have not had a landline in over a year. We are paying for services we do not receive. Again, customer service is horrible.

A Grayson 2016-09-19

Was this review helpful?    

AT&T Customer


Service is interrupted daily. Their highest speed internet is very slow. I could deal with all of that, but the worst is Customer Service. The only nice ones are the low employees on the totem pole. All the management is TERRIBLE. I hate AT&T. Bills go up constantly and their service is sub-par. Avoid them at all costs!

Linda Parsons Irmo, SC 2016-09-18

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


At&t sounds great when they try to get you to sign up for their service. Unfortunately, they don't tell you that their customer service leaves a lot to be desired. They didn't inform me of a lot of the costs and when u called and tried to cancel the movie channels after my "free" trial, they still charged me for three more months for those channels. I am still having issues with my bill. I have requested numerous times to have a paper bill and I still have not received one.

Sheena Murtha Milton, FL 2016-09-16

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


We have the U Verse cable & internet combo & have problems almost daily, sometimes multiple time in a single day. We constantly have to reset our box or call in to have it reset. I should be able to turn on my tv or computer & do what I want with ease. Sometimes, I get so stressed that I just turn it off & find something else to do... sadly I sometimes use my phone to search what I was looking for on the internet. The service is TERRIBLE & I'm currently looking for other options.

Angela Cain Topeka, KS 2016-09-04

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


the internet is ok but we been having slit if problems out of it getting disconnected a lot having to call and them send some one out to fix it this problem as happen more than once

Jake Gardner Bon Aqua Junction, TN 2016-08-27

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


The internet service is reliable and the technical help is good. However, any other issue with ATT such as clearing up a billing or account issue is a huge headache. One has to call them, and it is not clear whether they understand or care about your issue. There is no way to have your complaints or issues written down, and their responses written down to make sure these are well understood. Because of this, I am considering changing providers.

Tony Pol Spring, TX 2016-08-27

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Internet is very slow. Drops service often and is not good in parts of house. Very hard to reach customer service and price is out of reason. If you call with a problem, they try to upsell the customer!

Donnie Little Richardson, TX 2016-08-25

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


The service is really good. I called for help in renewing my services and the reparative I talked to was very nice and helpful. She even checked to see if there was any discounts she could apply to my services. I haven't had very many enteruptions in my service. But, sometimes there is a lot of lag time for videos and it buffers slot. Overall the service is pretty good.

Tina Waiczis Fresno, CA 2016-08-18

Was this review helpful?    

0/4 people found this review helpful

AT&T Customer


I have ATT for 5 years and service has continued to decline yet the monthly fees contnue to rise. I an searching for good..affordable...internet service...

Lisa Rice Houston, TX 2016-08-17

Was this review helpful?    

0/16 people found this review helpful

AT&T Customer


I was able to find Internet by comparing prices and reading reviews on the site. I felt confidant with my purchase after going thru the reviews and speed available. Now that I've moved I'm back again to find out more about my new town and what is available for review.

Daniel Silva Claremont, CA 2016-08-15

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


Price for value is below standard. Many television interruptions per day. A ton of packet overloads which cause internet speeds to slow down. Home phone works but for VOIP priced way to high for only local needs.

Keith Lane Huber Heights, OH 2016-08-14

Was this review helpful?    

AT&T Customer


The worst Internet I ever had they keep raising the price and the service is even worse speed is slow get knocked out to much

Joseph Taylor Memphis, TN 2016-08-11

Was this review helpful?    

0/5 people found this review helpful

AT&T Customer


You will complain for months due to slow internet. You will pay the higher price even though you get the slower speed. They will send out a technician and not listen to what they say about the slow internet. They will have you run the same tests over and over and over, give you new equipment that doesn't work any better than the old equipment. They will keep telling you they understand and still do nothing for you. I am looking for another company to be my internet provider and Cox does nothing but price gouge.

Lori Penner Oklahoma City, OK 2016-08-10

Was this review helpful?    

0/4 people found this review helpful

AT&T Customer


The installation time was ridiculous. I had several problems at first and it took me hours on the phone doing the work myself to get it sorted out. Discontinued service soon after I ordered it...

Cathy Powell Independence, MO 2016-08-09

Was this review helpful?    

AT&T Customer


The installation time was ridiculous. I had several problems at first and it took me hours on the phone doing the work myself to get it sorted out. Discontinued service soon after I ordered it...

Cathy Powell Independence, MO 2016-08-09

Was this review helpful?    

AT&T Customer


I've been with my provider for over 11 years now and I am always treated politely and swiftly. The speed of my service is not the best and every time it rains my service goes completely out until the lines dry. I think the price is a bit high considering these problems and the fact that basically only one device at a time can connect.

Cindy Lopez Odessa, TX 2016-08-07

Was this review helpful?    

0/6 people found this review helpful

AT&T Customer


I just hung up with at&t uverse I went through9 people 8 machines one sppanish person and 2 disconnections in 45 minutes. I never got my issue dealt with about either lowering bill or canceling service. Last time i called last week i went through the same thing and they said someone would call me back but never did. I have been with them 22 years. Had the highest speed but it was like dial-up for 2 years and 4 techs. All i want is internet so i can watch netflix. Which also is slow. My fees have went from 20 to 50. For the same sevice. Time for a change.

Donna Hart Marietta, GA 2016-08-05

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Att has been our provider for as long as there has been internet now all of a sudden it's no longer available and I'm at their mercy because no one else offers service here!!! Feels like it is 1980 again!!!! They are not willing to do anything to help get internet. Now I have to go to friends house to work!!!

Judy Muncher Bridgetown, MS 2016-07-29

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


I'm never disappointed with the quality of the site. When it's available for me to be attached, all is good!

Jessi Mack New York, NY 2016-07-27

Was this review helpful?    

0/11 people found this review helpful

AT&T Customer


I've never had any questions! And, I am a question person! The only thing that I have wondered about, was why I didn't have AT&T, before now! I could've had it when I used the cable companies for everything...

Jessica Mack New York, NY 2016-07-27

Was this review helpful?    

0/12 people found this review helpful

AT&T Customer


I receive outstanding service from my provider. Whenever I need to contact my provider, I get professional quality support either in person or over the phone and with step by step easy instructions with friendly people. Service is followed up by over the phone support to ensure that the problem has been corrected and always ask if I need additional support. Pricing could be better. I would like to have cheaper monthly bills. Certainly could help out. Overall my family and I are very happy with my service that my provider gives us. Thank you.

Jonathon Ezell Navarre, FL 2016-07-26

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


Very good service with rarely an interruption. There are not many providers in my rural area. AT&T is by far the best.

Melody Jones Philadelphia, MS 2016-07-22

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


AT&T is about the best service in this small little area, however, you cannot choose what you want to choose, ex: I would like to use my computer and tether my internet off my phone, they won't allow that. Makes it hard to do applications from phone. The internet service providers are so expensive here and some hotspots won't work at all. Not much of a choice, then when you find one that will work in this area, the devices are so expensive.i had virgin mobile, unlimited $40 a month, it won't work here. I paid $100 for device, now is worthless, sell it on Amazon for $1.05 no comfort there. The whole state of Kentucky sucks, people, government, etc. Say for Commonwealth, who's they don't care if people starve here, they don't care about animals, people, children or anything except their pockets.

Cathy Manns Flemingsburg, KY 2016-07-14

Was this review helpful?    

0/2 people found this review helpful

AT&T Customer


I have been w/ATT for over 40 yrs and it used to be they had the highest quality service and equipment, I can say customer service has a 50/50 % of good and bad some CSA care and some just don't I have been hung up on, and transferred to 4-5 agents at a time to continue passing the issue from Dept to Dept not to mention the "I am your Virtual Voice command how may I direct your call'!!!! Really!!! How about the Internet Service that keeps losing signal and drops off! I have two home with this wireless internet service and both homes have issues constantly the new UVERSE isn't happening! Downright frustrated when my four ATT accounts are being paid on time! But I'm not receiving the outstanding service they promise to provide! No internet for 3 wks and 3tech's down and now they want to schedule a 4th, Communication within ATT IS VERY POOR AND LOW RATED Communication is extremely poor!!!

Minerva Flores Canyon, TX 2016-07-12

Was this review helpful?    

AT&T Customer


I have three accounts with AT&T and they have consistently messed up my auto payments. When I dial the number that's on my bill, it takes me to my U-Verse account instead of the account that I'm calling about. There is no way to bypass the U-Verse auto pay function. This last representative gave me another option just now. However, the option she gave me requires me to dial 32 numbers just to get through the system to make a payment. For a communication service, this is unheard of. For a customer, this is totally unacceptable. No other company with stored information makes me go through hoops to pay my bill, just AT&T. I'm now looking for another company to handle my Internet service and drop my U-Verse account since AT&T doesn't seem capable of handling more that one or two phone lines.

Connie H. Deutsch Coral Springs, FL 2016-07-07

Was this review helpful?    

0/1 people found this review helpful

AT&T Customer


I hate AT&T! After lying to me to get me to switch to a more expensive wireless service plan only to be paying more in the same amount I was told I'd be saving! And when I realized it just a couple bills later, I learned I no longer even had access to the bills from my previous plan to compare. Then after over an hour on the phone being transferred to no less than four different people telling me they don't have the authority to put me back on my previous plan that they can no longer even see bills to, because I combined my billing as they also pushed on me with a supposed discount for doing so. AND when I simply needed my internet service transferred to our new home, they essentially put me on house arrest as I just moved and have so very much that must get done, and kept promising today was the day a tech was coming to figure out why I wasn't getting service. Every time I had to call back I had to reexplain what was happening as apparently no one notes the account. It was a week of mind blowing torture on top of moving my whole family by myself. And then they hit me with one time charges and do nothing to save my business when I tell them I'm now in the market for a new provider. They informed me that I'm also shackled to them by an early termination fee of something like $165. I feel utterly violated. I can't wait for an opportunity to leave them!

Heather Brooks McKinney, TX 2016-07-05

Was this review helpful?    

AT&T Customer


AT&T offers service in my area' as well as, many areas of the United States of America; and, this is a plus for this company.

Ronda Parke Farmington, MO 2016-07-05

Was this review helpful?    

0/3 people found this review helpful

AT&T Customer


I have had lots of problem with at&t.i have wireless and a big house and My internet is in and out. I have the firestick and the movies stop playing and i asked for relocation of equipment and they put in abox that i have to pay for monthly and it still not working properly. When it works the speed its good.

Ronnie Peterson St. Louis, MO 2016-07-05

Was this review helpful?    

0/6 people found this review helpful

AT&T Customer


I am so disappointed with AT&T internet service. They quote a price and then when the bill comes it is a completely different price. The service they quoted me should have been perfect for my situation. But, no it was not. I would do without internet service before I would go back to AT&T.

Jean Stockwell Bakersfield, CA 2016-06-10

Was this review helpful?    

AT&T Customer


AT&T sucks. I've without Internet, tv and phone for almost 3 days. Everytime we have a thunderstorm, their system runs and hide. When I call, they claim to compensate me on my bill but end up screwing me again. Would have dumped them awhile back but one's bad as the other. Need a better alternative.

Byron Anderson Bellair-Meadowbrook Terrace, FL 2016-06-07

Was this review helpful?    

AT&T Customer


AT&T has been a pretty good provider. The price was excellent, because we bundled. All and all, we can't complain.

Sylvia Buck De Leon Springs, FL 2016-05-29

Was this review helpful?    

AT&T Customer


These guys are some of the very worst technical service representatives I've ever dealt with. They are lazy and disinterested in fixing anything that's not simple. I have called over the span of a week and had multiple service calls at my house, but not only is he totally incapable of fixing anything but he doesn't seem interested in trying. "Call my manager," is about the most I get out of him. No ownership. No interest. No competence. I was sold "high speed" internet BY AT&T which the tech says isn't possible at this location. And every attempt to fix this fails. Moreover, my connection drops every night at 1am and until I do a hard reset of the modem, I lose connectivity. I know third world countries with better service -- downtown Kathmandu comes to mind! If I had ANY other option that AT&T for internet, they would NEVER had my business EVER again! TOTAL FAIL!

David Mohr 2016-03-31

Was this review helpful?    

13/13 people found this review helpful

AT&T Customer


Every month the Price goes up..... They tell you one price and the bill comes and it more, sit on the phone for a hour to get it fixed, they say it will be this next month its fix.... and the next month it starts again.

Mark Kirshtner 2016-01-24

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


My internet service is good, but they are continuously going up on the price without any added value. I'm looking to find something less expensive for the same service.

Dana L Raleigh, NC 2015-12-16

Was this review helpful?    

33/34 people found this review helpful

AT&T Customer


At&t has great customer service, however their service does not impressed me. We are paying for the best internet package they have to offer, and it barely supports my household devices. I feel it is expensive for what we receive.

Angela Lanzi Port Sanilac, MI 2015-12-09

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Constantly inundated with calls to upgrade. Bait and switch tactics attempted by them.We don't want a contract. Speed is slowed down and we have to wait a good while for a page to load. We will be switching soon.

S R Tuscaloosa, AL 2015-12-09

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


Decent DSL but service lags on occasion and speed is not always consistent or close to the speed that is paid for monthly.

Jack Cooper Graham, NC 2015-11-23

Was this review helpful?    

5/5 people found this review helpful

AT&T Customer


For phone service At&t is on of the best but when it comes to internet not so much. I have twenty one mbps and my internet struggles to keep up with some many things. Including Xbox, music stream, movie stream, and loading videos in high quality.

Samantha Lopez 2015-09-27

Was this review helpful?    

5/5 people found this review helpful

AT&T Customer


It is not good but that is all I can get I have not tried satilite becouse I need to take to othe places

Marvin Harris 2015-07-09

Was this review helpful?    

5/5 people found this review helpful

AT&T Customer


My service is very reliable. It cost too much the only disadvantage. The speed is good, service and customer service are both good as well. I've had the service for many years I will continue to stay with the service. It's something that I use on a daily basis. I've not had any serious issues, like slowdowns or no service. We have multiple users on the service, with no problems. It was easy to install and very user friendly. The graphics are very good as well. Gaming is good as well, loads fast and works good. There's no other disadvantages with the service other than price

Vicky Watkins Zebulon, NC 2015-07-09

Was this review helpful?    

4/5 people found this review helpful

AT&T Customer


It's well past time that ATT deliver faster Internet options to all of their customers. Many of us in slightly rural areas would jump at the chance to upgrade our Internet and have access to bundle options. I feel like a second-rate customer.

Patricia Dugan 2015-07-09

Was this review helpful?    

5/6 people found this review helpful

AT&T Customer


When I ordered my internet service, they said it would be hi=speed. It is so slow that it took my husband two WEEKS to download a game. I know I live in a rural area, but if that is all AT&T can provide, they shouldn't be calling it hi=speed.

Karen Eidson Buchanan, GA 2015-07-09

Was this review helpful?    

6/7 people found this review helpful

AT&T Customer


AT&T was real good when we lived in Castaic we had no problems but now that we moved to the other side of town and it cuts out often and we loose phone calls too. But I do like that they told us about possible problems when the hooked us up here and let us know that we had sixty days to change if we weren't satisfided .

Sharon V Encino, CA 2015-07-06

Was this review helpful?    

4/4 people found this review helpful

AT&T Customer


The internet speed was ok and the price was great but as the bill would increase monthly it was not worth paying that much for the connectivity speed that we had.

Vianca Zubia Enid, OK 2015-06-16

Was this review helpful?    

5/6 people found this review helpful

AT&T Customer


Unfortunately I do not recommend AT&T service in my area. I was being charged for speeds that I was not receiving. Twice I had a tech report that he had come to my home to diagnose and had fixed an issue when, in fact, he never showed up. I had taken both days off work and I never left the house so. The customer service were very polite and friendly but issue resolution took way longer than it should have.

Jen Stanley Round Lake, IL 2015-06-11

Was this review helpful?    

6/6 people found this review helpful

AT&T Customer


I live pretty far out from any urban area. In fact, it's 10 miles in any direction to get to the nearest town from here, and this town doesn't even have a police station it's that small. When I moved here, it was either Windstream or AT&T, so I chose the latter after hearing numerous horror stories about Windstream and their (lack of) internet speed. At first, I didn't have to pay much for DSL but for some reason I had to have 2 passwords for the same site just to get to my billing information which isn't exactly user friendly at all. It's confusing and seemingly pointless. Another issue is that my address is different on the US Postal grid vs. the 911 grid. AT&T uses the grid that no one else uses so they can never find me because my address is a different zip code in a different town. Not to mention, every time I have to call them for something (which has always been because of some issue I've had with them) I get transferred from department to department because apparently different call centers handle different regions and no one knows how to get in contact with someone else from a different region. Then I'll run into situations where they won't bill me one month, then double bill me the next. I have not having something on auto-pay because I'll eventually forget to pay the bill so everything is on auto-pay. When they fail to bill me, it's because of their system failing to bill me. I am not a bank. I am not playing these games with my money every month. I have had this situation 3 times in 4 years. Then, at some point, my bill goes up - which is expected after the first 12 months... but then it goes up again... and then again... and then again... and now it's almost shy of 3 times what it originally costed a month for DSL. Not even cable... DSL. That's ludicrous no matter where you live. So I'm looking at other providers and it seems satellite is about the only other solution but I'm honestly very weary of satellite based internet just because of past experiences with satellite. Inclement weather and there goes the connection. I do web application development for a living and virtually everything in my house runs off internet... internet radio, internet tv (I cut the cord and love it), internet on my computer, internet through my phone, and then uploading to servers on every file save while programming. I can't afford to lose connection when it rains... particularly given the fact that I live in a tropical/rainy part of the country where I could stand to run into this situation all the time.

Rich B Gillsville, GA 2015-06-10

Was this review helpful?    

5/5 people found this review helpful

AT&T Customer


The speed and service is pretty good. However price keeps increasing. No warning when year is up price skyrocketed. Tried to get internet only change was more than can afford on a fixed income.

Diana Wellman 2015-06-09

Was this review helpful?    

5/5 people found this review helpful

AT&T Customer


As a service Uverse really meets my family's needs for high speed internet. We have not experienced any technical difficulties since we switched back in March. We can connect several devices through the wifi and not experience any lag at all. If I can state any complaint, it's only with the billing department. I've had to call them several times about each bill. The main issue seems to be that they made a new account and kept sending my payments to the old account. But, so far each time has been taken care of within a day or two. All things considered, Uverse has been the fastest, best-connecting, best price high speed internet available in my area.

Kirsten Treanor 2015-06-09

Was this review helpful?    

4/4 people found this review helpful

AT&T Customer


I just got at&t and I love them I have no complaints at all. When I call customer service they are always so nice and very helpful.... At&t keep up the good work.

Rebecca Howard 2015-06-08

Was this review helpful?    

4/5 people found this review helpful

AT&T Customer


Their second most affordable plan is does not have HD channels. It does not have good channels there's only twenty of the one fifty channels good channels. And my service has dropped for about two-five minutes at a time on four different occasions in the eight months I've had them. The Internet was fast. No complaints there.

Claudia J Newhall, CA 2015-06-08

Was this review helpful?    

4/4 people found this review helpful

AT&T Customer


AT&T is not the most dependable internet provider. When they set us up on internet they gave us an old power cord for an outdated modem which was supposed to be new. As a new customer they promised us free installation and free moden rental but our first bill did not reflect "free". We have had one problem after the other with them correcting all our issues. And we found out last month we were paying for high speed internet but that our real speed (as found on speed test website) was much much slower. Overall, we have been very disappointed with AT&T Uverse!

Kelly Skelly Roswell, GA 2015-06-05

Was this review helpful?    

14/15 people found this review helpful

AT&T Customer


I've been with this company as long as I can remember.Over twenty years.The representatives at always kind and helpful but im sure they aren't the employees seeing the raise from me paying more. Lately,every six months or so they hike the price up three to four dollars. I'm so fed up with it I am finding a new provider.The service has not gone out and is fast enough for me but it is not worth the price hike they have so often.Id rather be without internet than be ripped off by their price hikes.Its robbery and corporate greed at its best.

Vanessa A Goose Creek, SC 2015-06-04

Was this review helpful?    

11/12 people found this review helpful

AT&T Customer


Service drops every day. Service tech has replaced components and service continues to drop at a minimum of five out of seven days. Very frustrating to deal with this provider.

Tammy Cox Clarkdale, GA 2015-06-04

Was this review helpful?    

4/4 people found this review helpful

AT&T Customer


I signed up for the Uverse TV and Elite internet. Get everything in writing up front. The initial sales person neglected to enter my installation into their system. When I called back, they would not honor the original sales promotion. The internet is mostly good, but at times it can be slow or not available. Over the past year, I had some DVR'd shows that failed to record. I have lost TV service for a few days over the past year.

Kelly Peck Sperry, OK 2015-06-03

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


My internet sucks from the price to the quality. The internet is connected to the phone line. There are phone calls that appear to be on the internet bill. Atat gives us a cheap price, but mysteriously additional charges appear. For one my wife and I don't call internationally and it happens to be international calls. There was a time when my youngest child turned off everything including the internet, computer, light, etc. From that moment and on the internet didn't work. My daughter called the company they told to follow some process and asked her about the lights. She followed through, but the internet go back it was still flickering red lights. The advice us to order or buy a new module. We bought about three different types and none was the "proper one." At this point, they're in summer and I'm planning to cut the internet. Then when they go back to school I get the internet with another company.

Miguel M Santa Ana, CA 2015-06-02

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


I have had AT&T internet for thirteen yrs and had to move it two times. But it was no problem with their customer service's help they made it so easy. This last time I moved is only temporary until I do some remodeling to my new house and then I will have it all hooked back up. In the meantime they have me on a temporary free account. They also seem to be the best bargain for my area also.

Georgia Mackey 2015-06-01

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The speed is fine for our usage, we use the service mainly for email accounts. I believe is a bit expensive because we don't download movies or any other.

Pablo Alvarez Miami, FL 2015-06-01

Was this review helpful?    

13/15 people found this review helpful

AT&T Customer


THE PRICE IS WAY TO HIGH FOR THE SPEED WHICH IS VERY SLOW PLUS I AM PAYING MORE FOR THE UVERSE THEN ANYONE I KNOW WHO HAS A FASTER MORE RELIABLE SERVICE. WHICH REMINDS ME MINE HAS TO GO DOWN AT LEAST 1 OR MORE TIMES PER WEEK,

TOD WINKELMAN Chicago, IL 2015-05-31

Was this review helpful?    

26/29 people found this review helpful

AT&T Customer


Good speeds , get overage. I can record several shows without any drop in the speed of the internet. The internet connection is shared by everyone watching TV. Customer support is usually quick to respond.

Douglas Hill 2015-05-25

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Very poor customer service and very rude. I wouldn't recommend it to anyone. Thankyou very much.

Candace Anders 2015-05-20

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


AT&T Uverse was a great deal at first. I had a very low and affordable plan.Then it increased with promotions. Then another increase with a promotion for moving up to another plan. Now the it's higher. I only stream my tv because DirecTv was too expensive and moved to a Roku. Now it feels as I AT&T is overcharging me for my streaming needs. They don't have Uverse tv in my area, so I can't do a bundle. I feel like they are ripping me off. When I call, they want to get me another DirecTV contract and I won't bite since I have been down that road before. So, great Internet speeds, but very, very overpriced.

John S Cleveland, OH 2015-05-16

Was this review helpful?    

33/35 people found this review helpful

AT&T Customer


My service was pretty good for the year I had it. Then I decided to move. Turns out there isn't any uverse where I am headed and the only thing AT&T can offer is dial-up. They were better before I got this news.

Kay Ritchey 2015-05-12

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Looking for better internet service in my area for cheap price. I am long standing customer of AT&T.

Rohini Avvaru Milwaukee, WI 2015-05-11

Was this review helpful?    

16/26 people found this review helpful

AT&T Customer


This is the second time we had at&t uverse. Two years ago we chose at&t uverse for our internet provider and we were pleased with the service and fast installation. We had promotion so we got a discount. When it ended we decided to go to a&t uverse again and once again had a great promotion. Once this end we are planning on choosing at&t uverse for their great service and product which is a fast internet service.

Elaine Feliciano 2015-05-10

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I live in rural MS. It took a long time to receive this level of speed, accuracy & reliability. AT&T Uverse has hit it out of the park compared to all previous service

Amy Walker 2015-05-07

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The Internet has its lows at pick hours. The downloads slow down. Sometimes it loses connection. The price is cheap, but not worth if you work and play during the whole day.

Emma Marquez 2015-05-05

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Att Uverse is HORRIBLE!!! I started out with basic cable. Then the price went up, so I called to ask for a lower price. They gave me a promotion which kept my payment the same. However, I didn't know that they changed my package to include more channels. This senerio happened over and over since two thousand and eight. Now, here in two thousand and fifteen, they have elevated me to the highest package with all the movie channels, (which I didn't even know I had) and the price is now over two hundred dollars per month. If I went back to the basic package which I thought I had, It would be more expensive than having all the channels. So, long story short, once they get to the top of their highest priced package by giving you all these promotions, there is no way to get back to an affordable package. Now, I'm looking for a new internet and TV package. ATT? A JOKE!

Gloria Martin 2015-04-28

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I purchased the AT&T Gateway modem with a 12 month warranty. In month 13, I lost connection. Service personnel said the modem was broken and installed a new one. I asked if there would be a difference in my monthly bill and he said no. He took MY modem and left. Next bill showed a monthly lease for a modem. Called AT&T and they said their NEW policy was not sale modems but lease them. I said fine I wanted mine back since no real diagnostics were performed on it. They said, "sorry, we refurbish the old modems and either lease them or sale them somewhere else. So, They stole my piece of equipment, sold or leased it to another person. They are a monopoly and act accordingly.

W Grisham Burbank, CA 2015-04-28

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


We have been with ATT high speed internet for a few years. They keep moving up their prices while not offering more. We are now moving less than seven miles away and they do not service our new area. :-(

Kara S Fishers, IN 2015-04-28

Was this review helpful?    

13/14 people found this review helpful

AT&T Customer


We live on the outskirts of town and even though we pay for a faster speed, we never get more than half of that. I could deal with that if it didn't drop during peak usage times. We don't get any type of break for having the lower speed, so we should not have to pay the same amount as those who get the lightning fast capabilities. Sadly, this is our only option at this time.

Sherry Conrad Conway, AR 2015-04-27

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


ATT Uverse internet is decent service. About once every week or so, I have to reset the router because it loses signal. The pricing is decent but not great. Speed could be faster, but we are not signed up for the highest speed option.

Ehren M Chalmette, LA 2015-04-26

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I like the AT&T High Speed DSL. It's a steady, reliable internet that is unlimited for one set price. My previous data plan with a cell phone provider was constantly going up in price because of data costing so much and my usage going up. I'm very happy with AT&T.

Lee Broom 2015-04-25

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


It's is way to expensive, and definitely could be so much faster. As well, as the customer service could be faster when trying to talk to a live person. It needs to be upgraded to fiber optic in my area.

Vicky Watkins Zebulon, NC 2015-04-25

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Its working great. All the att boxes are at the end of street and they told me im so close to the eguip. That mine will work great and it does.

Rowena Hubble Independence, MO 2015-04-25

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I wish AT&T Uverse speed was faster - so much lag with only two computers in the house. Otherwise the service is great!

Deborah Cochran 2015-04-24

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


At&T has great speed and service. just wished they had lower and better deals for long time loyal customers

Gloria R Wilmington, CA 2015-04-24

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


the internet speed is not so fast but there are charging to much every year there are increasing price for my internet service so i need good plan and low price thank you

Rafia Seemi Niles, IL 2015-04-23

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


AT&T usually has great customer service. I have not been disappointed in that aspect. Pricing and speed are a different story. The internet speed is okay, most of the time. I don't think it is worth the price though, especially if you are not bundling. I stream videos, I would say, an average amount. A good bit (not all) of the time, the videos I'm streaming will stall and/or take a long time to load at times. Very annoying, especially since I don't have many devices connect to the internet all at once. I have the mid line internet that should be more than enough for my needs.

Sonia B Baton Rouge, LA 2015-04-21

Was this review helpful?    

18/22 people found this review helpful

AT&T Customer


i like the service but now that i've had the service for year my a set amount a month bundle package is now doubled so im looking for a better deal

Nichole Smith 2015-04-16

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Bunch of liars and bait and switch con artist, will tell you what you want to hear when you sign up and then tell you it's not their problem

Rita Miller Fort Mitchell, AL 2015-04-13

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


Unfortunately for my household, AT&T is the only game in town for ISPs, the alternative being satellite internet. I say unfortunately because in two years, it's been nothing but service outages, speeds far below that advertised or paid for, and less than stellar customer service. For example, I kept track of the number of times and lengths of wireless and complete (meaning internet and television) service for a month. In just one month, service went out eight times, sometimes for as short as five minutes but often longer than thirty. The customer service solution was to send out replacement equipment; this is the third time it's been replaced in two years. I'm happy for some support, but a thorough check and diagnosis of the cause of the problem would be what's really needed. I would not recommend it to anyone in my area, but the only other choice would be dial-up for a wired connection!

Philip Stalewski 2015-04-08

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Price changes and customer service is always 2 hours or more and nothing said is done it's a headache to change anything and difficult to understand some

Claudia W Cherokee, OK 2015-04-07

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have been paying for six MB service for over a year and only getting two MB download speeds. I have put in multiple service calls to AT&T only to find out that they have oversold the region. They have too many subscribers and refuse to put money into upgrading the infrastructure to support their customers. My neighborhood node is maxed out from almost all day and night. Looking at other providers in Laredo.

Judith Kilburn 2015-04-06

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I've been a loyal customer for many years, but here lately they keep rising their rates to later inform you that a certain promotion has expired and thus the effect of "Out Of Control Bill" With what I am paying for these services I could afford to drive a brand new car!

Carlos C Hollywood, FL 2015-04-05

Was this review helpful?    

17/20 people found this review helpful

AT&T Customer


Before we moved we had high speed internet through AT&T and it was wonderful. The price was decent and I never experienced any issues with our internet services at all. We can't get it in the town we now live in or I would still have it. I highly recommend AT&T high speed internet.

Courtney Dorman 2015-04-04

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The service has been solid. I've only had one day of outage in three years. Watch out TimeWarner!

Ellis Foster Charlotte, NC 2015-03-29

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Sometimes it gives let but often not. Their pricing for the different speeds and for different slabs are also quite high

Subhash Chandra Daytona Beach, FL 2015-03-29

Was this review helpful?    

10/12 people found this review helpful

AT&T Customer


Up until this month we have been satisfied with this ISP. I have even recommended them to others. NO MORE Have been on phone and internet for over two hours--was never allowed to talk with a supervisor -- all were kind and tried to be helpful with varying degrees of hard to understand accents--not their fault (also obvious scripts followed) billing problem never resolved, internet site unhelpful, call forwarded to answering machines three times and last time given a number to call that was another machine with no appropriate options

Charlotte T Visalia, CA 2015-03-25

Was this review helpful?    

14/14 people found this review helpful

AT&T Customer


I am not happy with my AT&T. The service is expensive. It is also very slow! I would love to change companies!

Melissa Corrales 2015-03-25

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Extremely high prices for cable and internet my bill runs really high every month, with the cable I have other TV's and they go in to rest set mode or say I have no connection, and internet is not as fast as it should be, looking for something new.

Gail Jahn 2015-03-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


ihave at&t for 5years and very unhappy.Cuser service is very unprofessional and dsl is very very slow .I wish is sombady out ther to give me better service and price .AT&T sarvice go down and prices go up. Thank u.

Dragan Djordjevic 2015-03-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


ihave at&t for 5years and very unhappy.Cuser service is very unprofessional and dsl is very very slow .I wish is sombady out ther to give me better service and price .AT&T sarvice go down and prices go up. Thank u.

Dragan Djordjevic 2015-03-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


At&t provides great customer service , whenever I've had questions about anything they were answered immediately.

Nayenci Lamar 2015-03-16

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The service is extremely slow so I have issues with using the DirecTV feature "On Demand." This is highly disappointing and I also get dropped on a normal basis from the wireless broadband service that I have. I love the wireless part, but the rest is inefficient.

Annette Williams Warren, MI 2015-03-13

Was this review helpful?    

11/15 people found this review helpful

AT&T Customer


Only one low speed available and the price is high for that. I wont even comment on the service because I would be here all day long. Lets just say AWFUL!!!!!!!!!!!!! If I had other choices I definitely would not have AT&T

Denise Whitson 2015-03-12

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Would like a cheaper service for Internet. Have had trouble dealing with AT&T trying to get a cheaper rate. I'm a customer on Medicare and need to pay less for my home service.

Diana Yoh Fort Worth, TX 2015-03-12

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


Horrible horrible pricing price was high at first then they just kept adding more fees etc. Very greedy these companIes

Ang B Bakersfield, CA 2015-03-10

Was this review helpful?    

29/30 people found this review helpful

AT&T Customer


The only thing I have to say is hidden fees and EXPENSIVE! Wouldn't suggest getting this provider.

Christen Roberts Fort Worth, TX 2015-03-09

Was this review helpful?    

13/17 people found this review helpful

AT&T Customer


I have DSL service with AT&T for 15 years. Most of the time, I have had acceptable high speed internet. I cannot get UVERSE here in my home because Verizon owns the wires and because I insist on having service with AT&T, the wires are leased to AT&T whom leases to me. I have had my share of issues with speed. I do understand the limitations of this DSL line. I had a bad experience with Verizon a number of years back and that is why I do not use their service. I am becoming dissatisfied with my dsl now. There is some kind of problem between my computer and their connection before it comes into my home. I am getting very tired of having to call in and reporting a problem. If only the connection would remain at the speed as promised, then all would be well. I keep having a DNS error probe in the connection and also I am not pingable. I have several email accounts with AT&T and this becomes a big hassle when trying to change internet providers. My account is a special account with AT&T as most of the tenants in the whole community are using Verizon. I am not sure AT&T wants to keep my business. I wished we could work it out but, I am paying too much for what I am getting.

Jane L Irving, TX 2015-03-08

Was this review helpful?    

12/14 people found this review helpful

AT&T Customer


Our service has been very slow it does not work sometimes and when we call there customer service they get rude with us.

Diane Prince Wichita, KS 2015-03-06

Was this review helpful?    

20/22 people found this review helpful

AT&T Customer


What can I say?!! their prices are horrible the hidden fees are the ones that really suck your money. Their customer service is not bad ,they try to help if there's any problem .The speed is ok.But their problem is that they suck the money of your pockets and wen you do a contract with them if they feel like it they would change things in it so you end up spending more money.

Nayda Marrero Bethlehem, PA 2015-03-03

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Uverse internet/TV bundle is a very good option. HD channels are awesome. Price is kind of high.

Carlo Sorzano Miami, FL 2015-02-26

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


I have been disappointed with AT&T UVERSE Internet from the very first day and every other day for over ten months. Their customer service is horrific, their connection is constantly stopping and they send false "Infringement Reports" to my email on a monthly bases. I have tried to cancel with them and it's a run-a-round every time. They overpromise and under deliver. If I had to choose between AT&T and no Internet, I would choose no INTERNET. Which is crazy right? Who doesn't want Internet? Another comment, they LIE. They tell you they will offer you a deal, then don't let you know your contract will change and you are stuck with them for higher fees. AT&T is a One Hundred and Twenty Eight Billion Dollar industry a year, but offers ZERO dollars in service and customer care.

Jessica Payne Bakersfield, CA 2015-02-24

Was this review helpful?    

68/70 people found this review helpful

AT&T Customer


While it does provide good internet, sometimes internet will slow down at odd times (such as either one in the morning or one in the afternoon) or our TV will suddenly stop working. When it does work, however, the service is quick and efficient and my siblings and I are able to complete our assignments with few interruptions or lengthy loading time. The customer service is good and when needed, a man will come diagnose or fix our box promptly. Also, for the amount of devices and information that need to be used because of school needs, we receive a very fair price. Overall, AT&T is a great provider.

Gabriela M 2015-02-23

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have not been impressed or satisfied with my ATT Uverse wireless plan. It is very slow and I lose connectivity frequently. I have called ATT's customer service and have had numerous technicians come out and yet still the quality is very poor. I pay quite a bit for internet and am seriously looking to go with a different provider that has more consistent service.

Danielle Sorahan Escondido, CA 2015-02-22

Was this review helpful?    

26/26 people found this review helpful

AT&T Customer


At&t had been a normal reliable provider. I wish my cell bill was lower but I guess my internet is okay.

Susan Haddorff Rocklin, CA 2015-02-18

Was this review helpful?    

8/12 people found this review helpful

AT&T Customer


AT&T I believe has the worst billing errors. I have not had a correct bill since I started with them. When you call they give you the run around and make tons of promises with almost no follow-through. I personally would not recommend.

William Garrett Little Elm, TX 2015-02-17

Was this review helpful?    

12/13 people found this review helpful

AT&T Customer


AT&T U-Verse package certainly has it's perks but the customer service from AT&T is very hit and miss. You expect better service to someone who's family has been customers for quite some time. The internet speed is good but the misleading information on fiber optic super fast internet was frustrating. A lot of hype for service that's just decent. The pricing was nice primarily because of the credit from a promotional deal to our account for signing up to U-Verse. Aside from that, the pricing is also simply decent.

Silas Sproul 2015-02-13

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I am looking for a better service provider. AT&T has difficulty keeping things fixed. When I call I am always told there is trouble on the line someone finds when resting it and makes attempt to repair. In less than a month, the issue comes back and another phone call is needed. They should have this stuff automated and know when there are issues to fix. Their customer service line is so automated, however, you will need to answer a dozen questions to get to a human, when half the time I need to transferred and the call breaks. It's too often that I need to call them. Mt website host even ran a trace route to see why I kept getting time outs and discovered AT&T was the issue. It is not great for business or home use. Good luck even trying to watch Netflix. It is an endless "network error" experience.

Jennifer Quigley San Francisco, CA 2015-02-09

Was this review helpful?    

17/20 people found this review helpful

AT&T Customer


A good service..reliable and friendly with good speeds at a fair price. You cant go wrong with this company as far as internet goes.

Ron Allen Liberty, KY 2015-02-06

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


AT&T Uverse has been my provider for over five years. They have always provided excellent service when I have needed it They are very prompt and very helpful. I have used the service three times in five years, which includes my TV and phone.

Anthony Shutey 2015-02-04

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Like everything about Uverse other than the price. Promotion was good for a year but then jacked the price up.

Larry Paul Torrance, CA 2015-02-03

Was this review helpful?    

12/15 people found this review helpful

AT&T Customer


The speed is perfectly adequate as I am able to simultaneously stream video on my chromecast or apple tv and still work on my home computer or screw around on my tablet. The price is very reasonable, but I had to bundle internet with a land line in order to get my monthly rate for an entire year. My main complaint at this point would be that the wifi will go out for a minute or so every once in a while, which can be quite an annoyance. All in all a good service, but not withouts it's issues.

Brannon Garvert Asheville, NC 2015-02-01

Was this review helpful?    

13/15 people found this review helpful

AT&T Customer


i have the max plus plane and most of the time it is very slow when i want to stream something from it they need to fix it fast because i am thinking of leaving them to go to time warner internet

Fernando Lopez Corpus Christi, TX 2015-02-01

Was this review helpful?    

13/14 people found this review helpful

AT&T Customer


Since 2009, I been having internet speed issues. I call customer service and they tell me that my internet speed varies from time to time when I'm paying for a specific Mbps package.

Christal C Chicago, IL 2015-01-27

Was this review helpful?    

17/19 people found this review helpful

AT&T Customer


Direct tv is a really good cable, you can watch many good movies and TV shows. The price is ok it's not that bad. We have Internet but it's kinda slow and sometimes there's internet but it doesn't work, so we have to reset it

Alondra M San Jose, CA 2015-01-21

Was this review helpful?    

16/20 people found this review helpful

AT&T Customer


Over the years, Sprint has been raising our price. But the quality has been continually getting worst. There's been a couple day where our internet suddenly stopped working. Then when we called the company it took days for them to come and help us fix it. Furthermore, the internet takes forever to load when we have about four devices connected the same wifi.

Annie Hua Lincoln, NE 2015-01-20

Was this review helpful?    

15/15 people found this review helpful

AT&T Customer


I like the service of AT&T for the most part I recommend their service to all my friends and family. I usually have to renegotiate my bill every year, as the charges automatically increase. I begin by comparing prices from other companies. When I get set on a plan change and am ready to implement that change, I'll call AT&T to cancel service and they are willing to help my budget needs. Thus I remain a loyal customer for at least a year! I would give them an all star if I just had a set price that never waivers (that I agree with)! Thanks Kelly from NC

Kelly Eggers Charlotte, NC 2015-01-16

Was this review helpful?    

12/13 people found this review helpful

AT&T Customer


The speed is great! But I feel the price is to high for high speed internet. So the price is the only downfall.

Dusti Reed Dallas, GA 2015-01-09

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


AT&T's Uverse service is reasonably fast, but tends to drop out especially if the line quality is poor. Their residential modem is irritating to use, lacking settings for many basic configurations including DNS and DHCP. If the line quality is poor, the modem will interrupt your browsing session repeatedly, typically requiring a browser restart to fix.

Kristap Berzinch Waycross, GA 2015-01-06

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


Runs pretty great for the mean time and streams well. Rarely have any problems with service. Very little issues and if they came up they were always ready to upgrade my box to a new one.

Petrina Maull Bolivar, TN 2015-01-02

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


great customer service and fast downloading speed. cant ask for any thing better. thanks AT&T

Pablo Ildefonso Gardena, CA 2015-01-02

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


It's okay. It could definitely run faster. But we enjoy the service, and love being able to record all of our shows. The service has been great, however. I just wish it was cheaper, too.

Kevin Williamsen Glendale, CA 2014-12-31

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The service is exceptional. The internet is reliable and fast. The activation fee is relatively low. U-verse is sustainable.

TashaMarie Reid Ellenton, FL 2014-12-31

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


The internet is somewhat fast but could be better. For the price that's being paid, it could be improved.

Caitlyn Owens McDonough, GA 2014-12-30

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


Our Internet service which is provided by Uverse through AT&T is fast, reliable and very affordable for the deals you get. I honestly have never had any complaints about it because it always works.

Jenna Gossett Douglasville, GA 2014-12-28

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


I have ATT uverse service that overall is reliable and the speed is descent. There are times in the late afternoon, early evening when the speed seems to fall short. The pricing is a little too high for the speed. The equipment charge is not reasonable.

Thomas Steplyk Houston, TX 2014-12-23

Was this review helpful?    

76/84 people found this review helpful

AT&T Customer


For the most part it is very good service, although I don't think any service on the market is perfect. So besides some glitches once in awhile I think it's great.

Nadir Eid Oak Lawn, IL 2014-12-23

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


We are new to AT&T U Verse, but happy so far. We have had no problems with connections or speed. Cheaper than our previous service and cable.

Kari M Tulsa, OK 2014-12-21

Was this review helpful?    

15/19 people found this review helpful

AT&T Customer


The service is expensive for the internet speed they provide and sometimes the internet is slower with the faster plan that i have at at&t and it costs too much for little improvement.

Jonathan Schroeder Dallas, TX 2014-12-18

Was this review helpful?    

25/26 people found this review helpful

AT&T Customer


Pretty good internet connection, but could be faster for the price. Needs to get rid of late fees.

Kevin McGovern Columbus, OH 2014-12-18

Was this review helpful?    

9/13 people found this review helpful

AT&T Customer


Best internet and digital cable I've ever had! I just wish they could have been a little bit more clear on the termination fees, and of course be honest and upfront before the contract is signed. I understand I should have asked more questions, but the professional should have explained in detail exactly what were to happen on case of an emergency move situation.

Natasha Green Charlotte, NC 2014-12-15

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


AT&T UVERSE is excellent on service. Their service people are professional people who have fixed any problem I have had.

Terrence McCauley Bridgeton, MO 2014-12-14

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


At&t has relatively good internet service. Excellent speed, pricing runs about the same for most providers in this area.

Sheila E Lake, MS 2014-12-12

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The speed and reliability is great, no complaints. The customer service is also pretty good, and their technicians are always knowledgable and friendly. The price is pretty steep though. I feel as though internet companies definitely take advantage of their customers' desire for internet. Internet is everywhere, and pricing could be more competitive.

Natalie Cunha Cordova, TN 2014-12-10

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have been using AT&T U verse internet service for about two years now and have not had any major problems with it. I could use a new notebook computer, a quad core, the one I have is a dual core and it is a bit slow. However, the AT&T U Verse service is very good.

Jorge Granda Chicago, IL 2014-12-10

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


We upgraded to their fastest (most expensive) internet and it is just the same as before. We constantly lose connection for our wifi devices and have to reset the modem/router. It is just a mediocre service.

Noelle C Hanford, CA 2014-12-08

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


We have very good service. We also have very little down time. When it rains, we rarely loose service. Overall, we love our service.

Sarah Davis Haw River, NC 2014-12-02

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


This is my first time with u-verse and i have to say I am pleased. I moved from the Cary/Morrisville area and at the time had Time Warner. All they had to do was transfer my service but AT&T come out and did a full install before time warner could transfer services so i canceled my old service. My AT&T internet has been amazing! I am a gamer and experience no slow down when my girlfriend is watching netflix or playing on another console in the house. Moderately priced in my opinion with quality service. Have already recommended to some friends of mine in the area.

Maurice Graham Raleigh, NC 2014-12-02

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


Slow speed, unreliable, crappy customer service, at least it doesn't cost much! But they keep raising the price, soon there will be no reason to go with them other than the fact that you don't want Comcast!!

Lance Silkes Memphis, TN 2014-11-29

Was this review helpful?    

19/22 people found this review helpful

AT&T Customer


I highly recommend AT&T Uverse internet service. We have had it for over 5 years. The speed is consistent and the service is very reliable. It has never gone down in the time we've had it. It slowed down one time below what it was supposed to be and they quickly sent out a service technician who replaced the modem and got the service running normally again.

Dan Dahlstrom Fort Worth, TX 2014-11-25

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


the service is terrible and the speeds are never consistent. I am paying an outrageous amount for service and yet I have to resort to my phone for most my internet use

Clayton W San Francisco, CA 2014-11-23

Was this review helpful?    

15/16 people found this review helpful

AT&T Customer


The service has been getting slower and slower. Seems the price goes up too often. For the past few months I've been getting dropped a few times a week and need to reconnect. I'm not a big user that streams a ton of stuff so don't know why it keeps dropping out.

Ric D Morro Bay, CA 2014-11-23

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Speed is good, customer service leaves a lot to be desired. Nothing special about the internet service provider compared to others though. It's all about the best deal and the customer service.

Karen Miller Dayton, OH 2014-11-22

Was this review helpful?    

16/19 people found this review helpful

AT&T Customer


I've had several internet providers over the year, and I am pretty satisfied with the service. I would obviously always want an internet that is even faster and while I do believe such a service is possible, this current one is still satisfactory. I am able to have as many as ten tabs loading at once without the browser crashing, which is useful and convenient. This internet disconnects rather rarely and when it does it does not stay that way for a very long time. Overall, I am satisfied with AT&T Uverse, but am interested in a provider with faster speed.

Elena Shaposhnikova Sunnyvale, CA 2014-11-15

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


AT&T U verse offers convenient, and uninterrupted internet connectivity for my family and I to access without issues. While customer service is a little short of spectacular, they always manage to assist us as best they can. I have been a member with AT&T for quite some time now, and I would highly recommend their service to any of my friends and family who are looking for polite, professional, and fast internet services.

Dante Colombo Orlando, FL 2014-11-14

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


I like AT&T Uverse internet service overall because for the price we pay, the speed is pretty good. I don't need the fastest internet in the universe, but I want decent speed for a low price. That is what I feel like we have with AT&T Uverse. I also appreciate their customer service team because I think whenever we contact them for anything they are friendly and good about working with us.

Jennifer W Oxford, AL 2014-11-13

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


ATT Uverse Internet has awful speeds and awful pricing. Not to mention I was told that there would be faster internet options for better pricing available back in January of 2013. The only positive point of this internet service at all is that there is very little downtime, though I suspect there has been a lot of throttling on my internet, as streaming is slower than it should be. Customer service is also bad, as I have been tossed around from agent to agent to solve any simple issue, and the people over chat online have not been able to solve a problem once.

Kurt Foti San Antonio, TX 2014-11-11

Was this review helpful?    

24/24 people found this review helpful

AT&T Customer


ATT normally does an okay job, but whenever I have a problem, I usually have to run in circles to get to the person I need to talk to to get any help. That gets very frustrating.

Susan Moore Jacksonville, FL 2014-11-10

Was this review helpful?    

16/17 people found this review helpful

AT&T Customer


This provider is fine, middle of the road. Speed is good but occasionally intermittent. Price is normal with discount.

Zachary Becker Houston, TX 2014-11-05

Was this review helpful?    

23/30 people found this review helpful

AT&T Customer


I absolutely love my service from with AT&T, however their customer service is a bit lacking. When I initially upgraded to Uverse from DSL it took a month and a half until I actually had service. Every time I called customer service (which was about twice per week) I was told someone would come to install within a few days. At the end of it, I was happy for the service I finally received but am detested at the lack of honest and speedy service. Overall I can say nothing but great things about my service. It does the job and exceeds my expectations.

Ashlee Shores Indianapolis, IN 2014-11-05

Was this review helpful?    

25/36 people found this review helpful

AT&T Customer


I have used AT&T DSL internet service for many years. The internet speed is quite low and they keep raising the rates for this continually slow speed. The only good thing is that the service is quite reliable with very few interruptions or outages.

Kathryn K Saint Louis, MO 2014-11-02

Was this review helpful?    

41/42 people found this review helpful

AT&T Customer


The dsl internet that I was provided with by AT&T as part of my Direct TV deal is awful. It is as slow as dial up and mutiple devices will bogg it down completely.

Brad Roberts Gainesville, GA 2014-11-01

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


This Internet slows down when kids are playing the X box online and I'm trying to surf the net or watch a movie.

Zonra mack Colbert, GA 2014-10-30

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I have u verse. While we receive a great price point I've noticed that the modems and line have continuous problems and have to be repaired. They have great customer service though and are nice. I wish their phone service was so good! We like that we can all be connected and do so much.

Kaila Lauridsen Norman, OK 2014-10-30

Was this review helpful?    

10/16 people found this review helpful

AT&T Customer


My rating is good but I think I need to update to wi-fi-through my company so that I can get faster service and better quality I do enjoy my internet provider

Karen Massey Savannah, GA 2014-10-29

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


My internet service has been very good and reliable with AT&T. The speed seems fast and service good.

Joey Brown Gibsonville, NC 2014-10-29

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I am mostly satisfied with our service with AT&T U-verse. I think the pricing is a little high, but we haven't had many issues with it shutting down or being too slow.

Summer Jackman Pompano Beach, FL 2014-10-25

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


I have had At&t for about two years now, I have nothing good to say about their service. The price was always increasing without any warning, also after carefully looking at the bill their were a lot of hidden charges for absolutely no reason. The service was so slow we had to replace the modem three times playing PlayStation was a nightmare, the final straw was when switched to directv but kept At&T internet ot could support the cable I we had the premium package. At&T over charges and is slow I advise don't use them

Jackie L Fontana, CA 2014-10-23

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


AT&T was okay for a year when I first signed up, until they doubled per month after that.

Thomas Semesky Hammond, IN 2014-10-22

Was this review helpful?    

12/14 people found this review helpful

AT&T Customer


Fast and reliable service, with little or no lost service. AT&T Uverse bills are easy to read and no hidden cost or fees.

BRENDA BOWLES Salisbury, NC 2014-10-22

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


Att internet service is ok sometimes It will drop the service which is irritating but for the most part the speed is good the pricing could be better

Jamie Pofahl Janesville, WI 2014-10-21

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


Speed is good and customer service is ok. My condo doesn't allow for their fastest speed yet and I am looking forward to trying it out once we get it@

Katie Tranckino Wheeling, IL 2014-10-20

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I like AT&T the speed is good and I rarely have problems with it. I do think the pricing is high and the service is just ok when you need help.

Robin Cabrini 2014-10-18

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


We got ATT after having Cable Internet that kept going up in price. For the price that if went up to you would expect to have excellent service, but as for that cable company it was not true. It could take days to get a appt, and sometimes they would be so later for it. ATT is not bad for the price I pay we get great service, the price is great, the only problem I personally have is speed.

Ruth Griffeth San Luis Obispo, CA 2014-10-18

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


My At&t internet service is fast and reliable and they have been more than generous in giving me good deals in pricing my service.

Willie Listenbee Chicago, IL 2014-10-17

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


My review of AT&T would for the most part be very favorable. The billing is sometimes questionable, with payment dates that always seem to change for no good reason. The service is very reliable, but the speed could be better.

Craig Anderson 2014-10-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have had the service for twenty two years. It's been very good for the most part. It's been dependable and reliable so far.

Vicky Watkins Zebulon, NC 2014-10-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Since I've upgraded to U-verse high-speed Internet I have very little lag time. Thank you to this site for give me the details and makes my decision to upgrade.

Justin Wise Moreno Valley, CA 2014-10-17

Was this review helpful?    

17/19 people found this review helpful

AT&T Customer


AT&T has not given me any issues! i would recommend this service to my friends. I just wish it was a little cheaper!

Jen Bolander Massillon, OH 2014-10-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The overall support and service provided is good. The speed is reasonable. The price is too high.

Thomas Steplyk Houston, TX 2014-10-17

Was this review helpful?    

46/51 people found this review helpful

AT&T Customer


I cannot watch movies because I am too far from ATT's "node". When I try to watch a Viedo it get intrupted a few dozen times with the running circle as it is loading. Except for this shortcomming my general service from ATT has be excellent.

Terrance Bakalla Des Plaines, IL 2014-10-17

Was this review helpful?    

11/12 people found this review helpful

AT&T Customer


AT&T U Verse service is very reliable and I never really have that much of a problem with it. Usually, it works just fine without any type of occurrence, and when something does present itself, it is always fixed in minutes. I am very happy with the service and think that it is just fine.

Jorge Granda Chicago, IL 2014-10-16

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


I like AT&T because they have service almost anywhere! It's also affordable and fast. I like that there is an AT&T store in my city so that I can speak directly to someone instead of a machine on the phone.

Crystal Mann Longview, TX 2014-10-16

Was this review helpful?    

11/13 people found this review helpful

AT&T Customer


I think that AT&T Uverse internet is overpriced. They start you out at a low introductory rate and then raise it a year later.

Lloyd Lonergan Metairie, LA 2014-10-16

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


Overall, I like AT&T. They seem to always have great deals going on. I never have connection problems like I have had with other providers.

Beth Williams Midland, MI 2014-10-16

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


While we do not pay for the fastest internet service I can't imagine it being much faster! It's excellent. We have been with the company for seven years and I wouldn't change a thing!

Yvette Figueroa Green Bay, WI 2014-10-16

Was this review helpful?    

10/13 people found this review helpful

AT&T Customer


Overall, My internet service is average at best for speed. At certain times of day there is the usual slow down of downloading times making it very frustrating for completing applications for work on Line.

Steve Lilienthal Modesto, CA 2014-10-16

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


The guy whom came was very helpful and explained everything in detail that we needed to know. He did not rush and made sure our internet was working and up to speed for our liking. I have not had any problems as of yet. We didn't have to wait long for them to send out a person to set it up and my kids are also happy as they get to go on their tablets without worrying about their games going too slow or not working.

Shannon Richards Louisville, KY 2014-10-16

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


when it rains.. speed slows down.. when daughter uses the wi-fi speed slows down.. paying way much more for a slower speed then we did with our other provider..

Pattie P Murray, KY 2014-10-16

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


We have had very good service with this provider. Problems have been minimal, speed is good, my only gripe is price. Start-up was better than cable, but bill is going up. Too much.

Daphne Baker Titusville, FL 2014-10-16

Was this review helpful?    

11/11 people found this review helpful

AT&T Customer


AT&T internet service is very reliable, I have been using them for several months without it going out at all.

Linda P Boynton Beach, FL 2014-10-16

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


I believe that AT&T is one of the best internet providers around. They always are willing to help solve any problem you may have. They are very courteous.

Betty W 2014-10-16

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Service is good most of the time. Would like to have faster service in my area (not exactly a remote area). Fastest available in my area is a quarter of what's available in other areas.

John Peace El Cajon, CA 2014-10-15

Was this review helpful?    

10/13 people found this review helpful

AT&T Customer


There have not been any problems with the service except the speed is slow and with families now having so many connected devices (laptops, iPads, smartphones), the price for decent internet speed is high. In addition, the wireless router is weak and many parts of the home do not receive good signal, especially with smartphones.

Kyumin Whang Helotes, TX 2014-10-15

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


While the pricing is very good for service, the speed of internet is sub par. AT&T has already said that Jacksonville, FL is on the list for Fiber service and I cannot wait for it to come. Customer Service is very helpful as well.

Joshua Z Orange Park, FL 2014-10-08

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


It is JUST ok. Internet is kind of slow, and price is decent. Customer service was pretty good, but I am interested in looking for other brands if the speed/value is better

Chris Zollman Atlanta, GA 2014-10-07

Was this review helpful?    

21/23 people found this review helpful

AT&T Customer


Cost is good but the speed of ATT's service is slow and takes a long time for pages to load.

Michelle Bartley Akron, OH 2014-10-07

Was this review helpful?    

17/22 people found this review helpful

AT&T Customer


Have had AT&T internet service for the past several years. I have found their internet service to be very reliable overall & customer service very helpful if I ever needed them.

Jan Cleveland Carrollton, TX 2014-10-03

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


Service is good because whenever you need service they are helpful. Pricing is a little cheaper than my last provider and with faster speed

Lan Nghiem Garden Grove, CA 2014-09-30

Was this review helpful?    

17/20 people found this review helpful

AT&T Customer


Their service is great. I can always call and get someone to talk to me about how I can lower my bill. There are rarely any interruptions in service.

Alicia Bundrum Houston, TX 2014-09-25

Was this review helpful?    

18/24 people found this review helpful

AT&T Customer


In the area which I reside the serviceis slow, laggy, and very fustrating. A good example would be, sitting down to relaxand play a game such as hayday and having to consently reload ur game or wait until the lag stops to continue an order or plant crops. I would not recommend this service. Its sluggish, reboots, and is extremely expensive.

Mary Burke Converse, TX 2014-09-25

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


We have had U-verse high speed internet in our home for over a year. Very often my grandchildren visit us with their numerous electronic devices (cell phones, iPads, computers) all connecting to the Internet through our wireless service. My husband and I also have computers connected and online as well. To date we have always enjoyed speedy service with minimal problems. The times that we have had an outage, we were up and going in just a matter of minutes. Just recently my sister-in-law had lightening strike her router. In one day, she had a new router and was online again. I highly recommend U-verse high speed internet!

Norma Jennings 2014-09-25

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I'm happy with the service and pricing. The speed is a little slow at times but then I signed up for Basic, although it is a very good price for what I'm getting compared to other providers. The service is up and running all the time, no problems there.

Mary Byerly Gary, IN 2014-09-18

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The service is slow however it is dependable in that I live in a suburban area of a medium city.

Art Brown Albany, GA 2014-09-16

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


I've had AT&T U-Verse for over four years now, I've always received exceptional service, consistent data speed and reliability. In my humble opinion it's one of the best services out there. Their customer service people are dedicated to giving exceptional customer service and will work on whatever problem you might have until it is solved to your satisfaction. I have a bundled package and the bill is easy to understand and the charges are clearly laid out. I'm very happy with my service from AT&T U-Verse!

Kathleen Martin Visalia, CA 2014-09-14

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


good service so far, I'll find out when I have it for a little more time. But so far no problems except the remote stop working, they sent a new one fast so I'm happy about that.

Debbie Bowen Fair Oaks, CA 2014-09-11

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Just switched...process was fairly long setting up, but could be partially with the way my house is wired. It's been alright so far, but a little slower...not too much though. Serviceman was nice, patient and helpful, but their price is without a modem which they don't charge if you have your own...I had my own, just wasn't compatible with their service...so build in a few more dollars a month. That's the rub...the price advertised is never what you get, plus higher price combined with 'rebates' make it a bit of a pain to get the money back.

Troy Roberts Valley Park, MO 2014-09-03

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


A very reliable product which rarely if ever needs servicing. Customer service reps very helpful and quick if you can occasionally stand to wait on hold for long periods. I am not sure how competitive the rate is, but at least it doesn't go up every single year. Our upgrade of the Mbps is fast enough for my work and the kids on-line games all at the same time.

Patrick Griffin Spring, TX 2014-08-31

Was this review helpful?    

11/15 people found this review helpful

AT&T Customer


I have ATT Uverse for a number of years now and have never had a technical issue or outage. Very happy and would highly recommend

Jeanine Gilligan Cornelius, NC 2014-08-18

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


The bang for your buck is amazing with Uverse compared to competitors in the area. Also, with the others, service was horrible... It was always cutting out, and always during peak viewing times, but NOT uverse. The only issue I had was that I had to wait weeks to begin service. That's a long time without the Internet since I am self employed.

Robert V Spring Hill, TN 2014-08-12

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


The service from ATT has been good, my complaint is with promotions. My rate jumped up without realizing I had been getting a promotion and it was over. I thought it was just fair pricing. the increase seems unjust, for no real reason. I am now looking for another provider.

James G Sacramento, CA 2014-08-11

Was this review helpful?    

85/92 people found this review helpful

AT&T Customer


I've found that AT&T high speed internet has the best customer service and the best quality internet available in my area. Before I switched, I was with Charter and I literally could not even use it. My internet never worked. They sent out technicians who told me it must be a problem with my computer. I spent endless hours reformatting my computer and looking for problems I could fix to get internet to work. With AT&T, I got service right off the bat. Not only that, but the technician who installed my internet gave me his personal cell phone number and when I needed help (which was only once) he picked up and helped me right away. My only complaint about AT&T is that they offered to waive a bunch of fees when I signed up for their service and then when I got my bill those fees were on there. It was quite a bit beyond what I'd been quoted. I was a little unhappy that they tried to "get one by me" but I can say that when I called about the matter, they were apologetic and removed the fee without any trouble. Otherwise, I'm very happy with my service and the company in general.

Kori Bjazic Saint Peters, MO 2014-08-08

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Never a problem. Of course I always think it is too expensive. Scheduling hook-up when I moved was a pain.

Kari Davis Medicine Lodge, KS 2014-08-07

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


at&t has great Internet service. We haven't had any problems. We use the wireless router and run a laptop and four tables with no effect on the speed and it is reasonably priced.

Joe Phillips Irmo, SC 2014-07-30

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


excellent as a company.the entire organization is good.customer service is excellent.the name speaks for it self.they try to make the customer happy at the end.

Velder Dixon Gary, IN 2014-07-30

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


At first I had a lot of trouble with this company. I got talked into a much more expensive and troublesome plan(wifi) and almost had to pay a huge sum to fix their problems. I got a full credit and my bill is manageable again. Now everything runs smooth and I love the speed of my internet. I home school so the wifi is excellent for research etc.

Amanda Dobarro Birmingham, AL 2014-07-29

Was this review helpful?    

19/25 people found this review helpful

AT&T Customer


I love using att for my internet provider. They are faster and more reliable than any other providers that I have ever used in the past. I have tried sattalite and cable providers that I was constantly having to call about on a regular basis, and I have never had to call once since having att. I would recommend them highly to anyone wanting great service, speed and prices.

Heather Stephens New Caney, TX 2014-07-27

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have a U-verse upgraded plan and should be getting quite high speed, but when I monitor it I consistently get far less than I am rated for. I call roughly twice a year and wait for upwards of half an hour, only to be passed around before anyone can address my problem. The whole process takes over an hour of my time. They tweak something and all is good for another few months, then the slow speeds start again. I have put off changing because I do not want a new contract. We will be moving in the next year and I will certainly not choose U-verse again. At least not in the Houston area, other cities may be fine.

Lori R Houston, TX 2014-07-26

Was this review helpful?    

218/253 people found this review helpful

AT&T Customer


I like having their internet service because even in bad weather where our TV provider (DISH) may mess up and we lose our satellite signal, our Internet access is still useful and doesn't go bad as much.

Caitlyn Owens McDonough, GA 2014-07-25

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


I have been with my provider for several years and really liked it, when they allowed the upgrade in my area for the U-Verse service I switched over and I absolutely love it. I have great internet speed, little or no down time or problems and the service department or tech support is fantastic, any time that I have to call them for anything. I highly recommend this service.

Linda Kubala Dickson, TN 2014-07-25

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


AT&T U Verse service is fairly reliable and very good for the price. A few days ago I experienced a problem with the service and it was back up the next day. It was very usual, I have never had this problem before. Both the TV and internet service kept going down and then it came back. This went on all night, the next day the problem had been fixed. Therefore, I would say that AT&T U Verse TV and internet service is very good and reliable. If you ever have a problem, they will fix it fast.

Jorge Granda Chicago, IL 2014-07-24

Was this review helpful?    

13/18 people found this review helpful

AT&T Customer


Love the speed of Uverse and we have rarely had any problems and they get fixed super fast if there are any. Lots of options available which is good as we don't want the full cable TV things just netflix and internet access. Love it

Malgorzata Tindall McKinney, TX 2014-07-22

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


Slow service, they throttle your usage, high prices. This service is not reliable. I do not recommended.

MArc H Mount Prospect, IL 2014-07-21

Was this review helpful?    

17/17 people found this review helpful

AT&T Customer


AT&T's Internet service has been lackluster. The Router that was given to us by them is cheap, and our broadband service is very inconsistent when it comes to maintaining a connection.

Chris Spoerl Tulsa, OK 2014-07-18

Was this review helpful?    

28/35 people found this review helpful

AT&T Customer


I love having at&t Uverse able to connect to a lot of different devices, and watch netflix and play online games at the same time without to many issues.

Misty White Bakersfield, CA 2014-07-16

Was this review helpful?    

10/13 people found this review helpful

AT&T Customer


ATT always comes on the same day whenever there's a problem. However, there have been more problems lately. Its getting really old.

Graham Jones Wilmette, IL 2014-07-15

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The service I've received from the AT&T Techs is fast and efficient. The Techs are always willing to go above and beyond to help me make the best of the internet services provided.

John Rand Natchez, MS 2014-07-14

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


I like my AT&T service. If there is ever a problem, they are on top of solving my problems. I've only had problems a few times. They replaced my modem one time for free, too. I don't have any complaints.

Jennipher H Olmito, TX 2014-07-14

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The internet service is good. We may only have to reset the router once a month or so. It is VERY slow however, and the pricing is high so you do pay for the reliability.

Val S Saint Louis, MO 2014-07-11

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I have ATT DSL internet, they don't have Uverse in my neighborhood yet, but there regular internet service has not given me any problems. I am able to download and upload projects for work at decent speeds and have not had any major issues with customer service or billing.

Jennifer Kooken Nashville, TN 2014-07-08

Was this review helpful?    

25/37 people found this review helpful

AT&T Customer


GREAT SERVICE, BUT I HAD TO CANCEL BECAUSE THE PRICE WENT UP AFTER A PROMOTIONAL PERIOD. i AM SORRY I HAD TO GO!!!!!!!!!

DAVID WASHBURN Charlotte, NC 2014-07-01

Was this review helpful?    

17/18 people found this review helpful

AT&T Customer


Very confusing billing cycle. I feel we are constantly cutting a check for service we have not used. I am very happy with service. When I have called with an issue it was dealt with quickly and efficiently. The technicians who have come to my house have been very respectful and knowledgeable.

Brigid OHara Koshko Marietta, GA 2014-06-29

Was this review helpful?    

10/14 people found this review helpful

AT&T Customer


Service is expensive but dependable. Upload comes up short but download seems to be as advertised.

Michael Bringer Florissant, MO 2014-06-25

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


The AT&T u verse service is great, I've had this service for a while now and never had any problems with it. The speed is pretty good and the service has never gone down. I would definitely recommend AT&T U Verse to anyone!

Jorge Granda Chicago, IL 2014-06-24

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


i have the slow speed so i get the better price, but the 'promo' was not put on my bill in a timely manner. i had to call every month for 6 months to get it corrected, they even billed me for uverse which is not even in this area. i had problems with the service for 3 months, they tried to fix it over the phone and chat. eventually the repairman came to the house and replaced the modem. he was very nice. they were all nice, it was just a waste of 6 hours of my time calling to correct the billing. i have to call back in 2 weeks to get another promo, hope it goes on the bill correct this time. they were all very polite, i only got one rude person the whole time i have been with att since 1979. i wish the promos would last longer than a year and get on the bill correctly

Kat Sadi San Luis Obispo, CA 2014-06-24

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I like Uverse. They are quick to fix and answer questions. I do question the pricing. I just don't feel it should be that high. Also, we pay for super fast internet and I don't see any change then when we did not have the super fast price.

William Swanson Saint Louis, MO 2014-06-24

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I switched from AT&T Internet to AT&T Uverse about a year ago. Uverse is much faster than my old service. Glad I made the switch.

Lloyd Lonergan Metairie, LA 2014-06-24

Was this review helpful?    

10/12 people found this review helpful

AT&T Customer


AT&T has been a great provider of internet for us. It was able to support our video streaming and online game play for hours on end. I am so sad we are moving and cannot take them with us!

Mackenzie S 2014-06-24

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Good but not the best. Price to high for how much I am using my home PC. AT&T Uverse is to high for the money I can dish out. I may cancel my internet provider.

Angelo Bubica San Pedro, CA 2014-06-23

Was this review helpful?    

13/14 people found this review helpful

AT&T Customer


Fantastic service! Fast internet speed, good service, and great pricing. AT&T is definitely the best service company yet!

Maia Baltzley Folsom, CA 2014-06-08

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


Internet speeds are unreliable. Availability of better options is limited because we live in a rural area.

Jenny Ford Belton, SC 2014-06-07

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


While we aren't exactly thrilled with our AT&T service, we've had worse and there really aren't many other options available to us in our area. Overall I would have to say the service is good as long as it doesn't go down. In that case it's pretty much the luck of the draw on whether you will get someone willing to help. Much, much to expensive for what you get.

Connie Tucker Grand Prairie, TX 2014-06-06

Was this review helpful?    

19/21 people found this review helpful

AT&T Customer


At&t does not have consistent, reliable service on mobile devices in the North Myrtle Beach area along the waterway. Service is spotty, particularly when cloudy and/or at night. Mobile data prices are very high and because of the service being so unreliable, data tends to get used up ridiculously fast!

Shana Schwarz North Myrtle Beach, SC 2014-05-30

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


I was very unsatisfied with xfinity; and I made the switch to U-verse. I have not had any issues and can report it is the best provider; in my experience.

Samantha P Bloomington, IN 2014-05-24

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


ATT has been very consistent for well over 2 years. I can usually call tem and they will fix general issues quickly. If I have any sorts of technical issues with details about the router they usually try to push me to managed services to squeeze a couple of bucks out of me when they should fix the issue

Bill S Pompano Beach, FL 2014-05-23

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


AT&T Uverse has an excellent amount of high quality channels. They have a lot of free shows and movie in their OnDemand section, which I love. I like the fact that I can bundle my cable, internet and phone service together; it's very convenient for my family. I think the cost of the services is a little high, but overall the service is quite good and worth the extra cost.

Paula G Grand Rapids, MI 2014-05-23

Was this review helpful?    

12/19 people found this review helpful

AT&T Customer


It usually works well, but when you do have a problem getting hold of anyone is a very long wait on the phone. Speed is great, pricing is average and customer service is fair. No child controls on my Uverse router, so that is disppointing and may prompt me to change providers

Mark Walker Merced, CA 2014-05-22

Was this review helpful?    

11/12 people found this review helpful

AT&T Customer


I haven't had an issues using at&t u verse, it gets the job done. I stream movies, play online video games and link all my media players to it, who needs cable? My only complaint is that the modem box is huge, takes up a lot of space.

Jen Bolander Massillon, OH 2014-05-22

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


I love At&t products, service, but their price is a little high after the initial 12 months.

Valerie Simons Debary, FL 2014-05-13

Was this review helpful?    

12/15 people found this review helpful

AT&T Customer


AT&T DSL is the fastest service available in our area. I enjoy the reliability although it is too expensive.

Lisa Behr Bellbrook, OH 2014-05-05

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


U-Verse has great customer service but I mostly like it for the speed. The only major downside is the price.

Leticia B Costa Mesa, CA 2014-04-29

Was this review helpful?    

14/21 people found this review helpful

AT&T Customer


AT&T very dependable, little expensive. Very good customer support. Have had service for over twenty years. Fast and reliable, as well as easy to use daily. Would absolutely reefer to family and friends. Quick shipping of router and very easy directions to set up. Router is small and doesn't take up much room. I like the fact that the password for internet is on the router as well. No having to search for it.

Vicky Watkins Zebulon, NC 2014-04-21

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


Uverse internet is fairly dependable, have not had many problems with it but upload and download speeds are significantly different from what is advertised. In itself it's not a big deal as I don't upload huge files but I want what I pay for. Would I sign with them again? Maybe, maybe not if I could get a better deal else where. My contract is up in a couple of months so will start looking around to see who has the best deal.

Kathleen Martin Visalia, CA 2014-04-19

Was this review helpful?    

32/34 people found this review helpful

AT&T Customer


Never had a problem with usage or customer service..set up instructions easy (2 hrs but I am not a handyman person)

Sandra Yarbrough Bellaire, TX 2014-04-17

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


ATT has great pricing and service. However the speed of its internet is lacking. As a household filled with people and devices that are always connecting to the internet. I want much more than i receive from att.

Sharon Rice Marietta, GA 2014-04-16

Was this review helpful?    

13/14 people found this review helpful

AT&T Customer


Like all internet providers AT&T does an adequate job but of course with all the competition out there I think there prices are still way to HIGH.

William Luvin Panama City, FL 2014-04-15

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


I couldn't be any happier with a different carrier. AT&T has been my phone company for years so when I bought a computer, I naturally looked at AT&T for my internet provider. I've had it now for 2 or 3 years and have never had one single problem, other than the fact that I'm living on a small disability check each month so when their prices go up, I'm threatened with the thought of not being able to afford internet service anymore. Each time I've spoken to an associate about this, they've been extremely helpful, professional and more than willing to give me a special rate to keep me as a customer. I highly recommend AT&T. Totally pleased with them.

Elizabeth Fitzmaurice Park Ridge, IL 2014-04-15

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


Their billing is confusing, I have had the same plan for over six months and as of date have not had a consistent bill, very frustrating. They are a bit on the pricey side too.

June Mekker Anaheim, CA 2014-04-14

Was this review helpful?    

60/65 people found this review helpful

AT&T Customer


It is an ok service but kind of a high price for the slow speed needed to run some of my online programs. The new sign up deals aren't bad but they only last a year.

Nina Kosmach Fort Worth, TX 2014-04-14

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


I love AT&T, they always give me the best service, when my internet goes out, I can always count on them to get it back up and running as quickly as possible!

Diane Anderson Jonesboro, GA 2014-04-14

Was this review helpful?    

12/13 people found this review helpful

AT&T Customer


The speed of AT&T DSL is lacking, especially considering the cost. I get 6MB which is nowhere near fast enough without going business class. It should be much faster.

Dan Huddlestun Columbia, SC 2014-04-11

Was this review helpful?    

22/26 people found this review helpful

AT&T Customer


love my internet service and when I get my new computer operational I will experiment with wireless internet

Karen Massey Savannah, GA 2014-03-31

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


The speed is pretty fast but so is the cost. You pay for what you get since AT&T can't match the speed.

Andy Ta San Francisco, CA 2014-03-26

Was this review helpful?    

14/16 people found this review helpful

AT&T Customer


I'd just like to say Thank U to AT&T U verse. Being old school, my hubby & I started out saying no to everything. AT&T has helped make things easy & convenient. Just the way we like it.

Stacey Freeland Bakersfield, CA 2014-03-25

Was this review helpful?    

8/14 people found this review helpful

AT&T Customer


380 Communications is the only local ISP available where I live. That said, the service is the best I've had of any place I've lived. Given the constraints that rural internet providers must contend with, I feel that everything with my service is fair and extremely reliable. Any problems I've had have been dealt with with speed and skill.

John Elke Surry, VA 2014-03-24

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Overall, I am happy with my internet, but there are times when it drops off or the speed will slow down for no reason.

Diana Mahnke Lapeer, MI 2014-03-24

Was this review helpful?    

32/36 people found this review helpful

AT&T Customer


Have DSL high speed internet, its definitely cheaper compare to Comcast and speed is okay. Customer care is terrible bad. Lot of wait time which I hate so much.

Ramesh Arekatla Santa Clara, CA 2014-03-24

Was this review helpful?    

11/13 people found this review helpful

AT&T Customer


ATT has been a reliable provider, though the price is higher than I would like to pay and the speeds are inconsistent, especially when streaming via HBOGO or Netflix. I hope they allocate more bandwidth for these services in the future.

Mike Dunn Chicago, IL 2014-03-24

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


We have AT+T U-Verse, and while it is usually fast enough, sometimes the signal drops unexpectedly, causing us to lose work in progress. It also seems a bit pricey for what we get. But hey: it's better than Charter.

Julia B Madison, WI 2014-03-22

Was this review helpful?    

11/13 people found this review helpful

AT&T Customer


We have had AT&T since December. The customer service is great. They are friendly. The speed is not the highest but not too bad. Their price is reasonable for their packages. I have had a few issues but they resolved them quickly.

Linda Bradshaw Paris, TX 2014-03-21

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


The best speed for the price. Much more consistent speed than comcast, love it and highly recommend it

Peter Z Berlin, CT 2014-03-21

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


AT&T is my internet provider and I'm very pleased with internet. The speed is excellent and very dependable. Perfect for streaming multiple devices through netflix. I use it also for gaming on my ps3 and xbox 360.

Paul Walley Waynesboro, MS 2014-03-21

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


Great service but Somewhat overpriced.

Clifford L Tallahassee, FL 2014-03-21

Was this review helpful?    

12/15 people found this review helpful

AT&T Customer


AT&T Uverse is simply the best cable, phone, and internet service that I have had.... Blows away Time Warner Cable.....

Charles L San Antonio, TX 2014-03-21

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


Good, reliable service. First router was weak but promptly came out to replace with a more powerful upgrade at no cost. Have recommended to many friends and will continue to do so.

Mike Oliver Austin, TX 2014-03-21

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


Our price is too high for the service we get

Janice Joyner Camden, SC 2014-03-21

Was this review helpful?    

45/54 people found this review helpful

AT&T Customer


I'm overall satisfied with at&t uverse. Being able to move my box to another room without having to add new cables will be a plus if we ever need to. We enjoy the amount of movies we are able to record and save. The only issue is that we thought the overall cost was going to be cheaper than our previous provider and it turned out not being that and the initial set took a long time because it was new to our street and they had to run a cable the blocks long.

Douglas Rogowski 2014-03-21

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Im very happy with uverse tv and Internet services. I have this service for 3 year and never have to call costumer services for issues or problems with the services. And I get more than regular cable service

Juan Miranda Orlando, FL 2014-03-21

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


Decent speed for the price. Customer service does their best to resolve any issues quickly.

Jose Delacerda Dallas, TX 2014-03-20

Was this review helpful?    

11/12 people found this review helpful

AT&T Customer


My internet service has been very reliable with great download and overall speed. I would definitely recommend. The only reservation is the cost.

Mark GRANTZ Columbus, OH 2014-03-20

Was this review helpful?    

9/12 people found this review helpful

AT&T Customer


It's very good service for the price. Customer service is understanding and quick to solve what ever problem.

Jose Delacerda Dallas, TX 2014-03-20

Was this review helpful?    

13/16 people found this review helpful

AT&T Customer


I love out AT&T internet. Sure it may go down every once in a while but their customer service has been wonderful. They will spend as long as it takes to get you back online. (We don't go down that often). I have enjoyed their service much better than Comcast. With 2 teenage boys in the house, we always have several devices running internet at the same time and still retain fast speeds. I highly recommend AT&T for internet.

Kim Prouty Sebastopol, CA 2014-03-20

Was this review helpful?    

8/10 people found this review helpful

AT&T Customer


I am pretty much satisfied with the service. Only thing I would want is it to be alittle faster, but other than that I am very satisfied.

Jeff N Mishawaka, IN 2014-03-20

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


Works great! Very reliable

Cristy Ridey Wichita, KS 2014-03-20

Was this review helpful?    

10/17 people found this review helpful

AT&T Customer


Overall my experience has been decent. Customer service is very knowledgeable about sevices. Only think I would ask is they send someone out of stead of trying things over the phone for an hour.

Mark C Barnhart, MO 2014-03-20

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I've had UVerse for almost three years and have been very satisfied with my internet speed and reliability. It's a little bit pricey and having to haggle every year to not have the price skyrocket is a pain, but other than that, I've been happy.

David S Raleigh, NC 2014-03-20

Was this review helpful?    

15/17 people found this review helpful

AT&T Customer


Good customer service. TV PACKAGE TOO HIGH IN PRICE. INTERNET IS GOOD SPEED.

Johanny Marte San Antonio, TX 2014-03-20

Was this review helpful?    

15/17 people found this review helpful

AT&T Customer


We have had AT&T Uverse for about three years and it has been very reliable. We use internet for home use only, so we are satisfied with the speed, and the pricing is reasonable. As far as service, we only needed to call once and the issue was handled expediently.

Michael Koerber San Antonio, TX 2014-03-20

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


Very reliable service. At times, it appears slower, but that seems to be when we have several electronics going at once.

Ellen Davis Jacksonville, FL 2014-03-20

Was this review helpful?    

11/14 people found this review helpful

AT&T Customer


I have no complaints about AT&T Uverse internet. It's been reliable and fast for me. At one point I had 3 ROKU internet streaming boxes plus about 5 computers on with no appreciable degradation in speed. It is a little pricey.

Jeff Clarke 2014-03-20

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have AT&T Uverse for my Internet. I almost never have service problems. The price may be slightly high for the speed that I receive. However, overall I am extremely satisfied with the service that I receive from AT&T and the internet provided.

Ross G San Antonio, TX 2014-03-20

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Although the service has been good, it costs way too much and if there was a different way to get it here, I would

David Heath Taylorsville, KY 2014-03-19

Was this review helpful?    

12/12 people found this review helpful

AT&T Customer


I have not had any troubles with them. They have been great so far. I wish they were a little cheaper, however.

Amber Richardson Glendale, CA 2014-03-19

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


The service is okay, but it's not that fast. I often have to pause videos in order to stream them.

Bob A Chicago, IL 2014-03-19

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


My internet plan is reliable and fairly inexpensive. Solid value for the speed offered on my internet plan.

SUZANNE B Marietta, GA 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Good enough provider

Christina Cruz Oak Forest, IL 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I love it , I hate to have to change providers when we move to another city , because there is no service for AT&T.

DARLA KIDDER Fontana, CA 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


a very good company to have internet with.the workers are always informative and alert.

Velder S Gary, IN 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


AT&T has been WAY better in quality and customer service than I ever had with Time Warner. With TW my modem was constantly going down and I work online so I HAVE to have reliable internet service. The four years I've had AT&T broadband I have had only ONE issue with connection, which one call to them solved it in less than 30 minutes. I am VERY happy with AT&T and will stay with them for the long haul.

Elisa Perkins Austin, TX 2014-03-19

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


Speed of the internet is great. The price to acquire this service can be a little on the high side. As a whole new customers are valued more as shown by the price discounts they are eligible for as compared to loyal customers. Customer service has always done a great job to clarify any issues I have run into thus far. The most common issue is raising my bill often with no warning or reason as to why.

Joe S Jenison, MI 2014-03-19

Was this review helpful?    

15/15 people found this review helpful

AT&T Customer


AT&T works in bigger cities but not in rural areas. I am always having calls drop. I do like the people that work in the local office. Very helpful. Otherwise I would have changed providers.

Kathleen Eells Grants Pass, OR 2014-03-19

Was this review helpful?    

10/12 people found this review helpful

AT&T Customer


we live outside the city but right down the street from us our neighbors have comcast and super fast speed. we have the SLOWEST internet ever. its almost as slow as dial up, as a matter fact my son named it " dial up" as a joke. My son was disabled a few months after we moved out here and has been in a wheelchair due to brain cancer so the internet is all he has and is taking college courses online but he is SO frustrated with the speed that he wants to QUIT :(

Sophie Salvatore Saint Augustine, FL 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Absolutely fantastic for the price. We have everything connected to our AT&T Uverse Internet and it works great! I always recommend AT&T. We have laptops, smart phones, tablets and gaming consoles connected to the internet at all times. Never disconnects or freezes. Speed is more than what we expected. We also have guests come over often and are automatically connected to our Uverse. No issues at all with connection or speed , ever! When we first connected Uverse we had some issues with the box. AT&T came back and corrected the issue immediately and there was no problem after that. Customer service is also fantastic. Great at assisting and fixing any issues that arise. Price we pay is well worth it! I definitely recommend AT&T to anyone looking to get internet or to change companies. A+++

Erika Marroquin Katy, TX 2014-03-19

Was this review helpful?    

11/13 people found this review helpful

AT&T Customer


Have been happy with AT & T internet service. Has been reliable, fast and the special offers have been at least affordable since I am on a limited income.

Janice Kucera Titusville, FL 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I loved the Uverse install and speed. The picture was very good, and the service was excellent.

Cynthia Sanders Fort Worth, TX 2014-03-19

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


I've had AT&T Uverse as my internet provider for a couple of years and have been completely happy with them. I chose AT&T initially because they're my phone provider and have been for decades. I've never had anything but positive encounters with AT&T over the years, so I chose their Uverse. Now, 2 years later, I'm still happy with AT&T Uverse. Their customer service people are friendly, knowledgeable and professional. Couldn't be happier....unless it was free!

Elizabeth F Park Ridge, IL 2014-03-19

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


AT&T Uverse highspeeed internet is fine when it comes to speed, but it is pretty expensive as well.

Amelia Magee 2014-03-19

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I've had them for years and am pretty happy with the cost and speed. The only thing I don't like about them is that yahoo handles their email and yahoo email is terrible.

Joyce Bogoian Taylor, MI 2014-03-19

Was this review helpful?    

9/10 people found this review helpful

AT&T Customer


Quick and courteous installation. Great prices. Quick response on support. Offer nice reward cards for new customers as an inventive.

Justin Mefford Crawfordsville, IN 2014-03-18

Was this review helpful?    

9/11 people found this review helpful

AT&T Customer


At&T is OK I guess. Pricing could be better. I have never been happy with the speed, seems to be slow often. I have not used their service much but seems ok.

Howard Bowling Memphis, TN 2014-03-18

Was this review helpful?    

16/18 people found this review helpful

AT&T Customer


I've been using AT&T for my internet service for many years. I've never had any issues with the service itself. I had several packages to choose from depending on speed and of course, the cost factor. The price could be better, but the speed has been fine for the way I use the internet at home.

Janet Nelson Cordova, TN 2014-03-18

Was this review helpful?    

10/10 people found this review helpful

AT&T Customer


I have been using AT&T U Verse for a while now. The service is great, I have never had any problems with my service at all. It's also very fast as well. I have a Lenovo laptop with 6 GB's of ram in it, it can be upgraded to 16GB's. I plan on doing that when I have the money to buy the laptop memory. I can't wait to use the AT&T U verse service with 16 GB's of ram.

Jorge Granda 2014-03-18

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


Very good DSL connection. Consistent high speeds, no throttling. When I have a problem,prompt support and knowledgeable techs.

Jerry Rainwater Houston, TX 2014-03-18

Was this review helpful?    

18/26 people found this review helpful

AT&T Customer


I am so satisfied with AT&T Uverse I don't think I would change for anything. It is super fast and the price is fair. I worked for a competitor with the same fiber optic system but I believe mine is just as good as theirs.

Gretchen Luper 2014-03-18

Was this review helpful?    

9/9 people found this review helpful

AT&T Customer


I been with AT&T internet service for 4 years and have been fairly satisfied. The speed is good, the pricing is good for the speed and service is okay, they have made a few errors on my billing statements in the past but eventually it was corrected and cleared. I would recommend them to friends and family.

Jessica Gipson Downsville, LA 2014-03-17

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


I have ATT since I moved here and they have not yet lower the fee but higher now. Takes long time to call the tech support. More expensive then Verizon or Infinity. I only get it because My apt doesn't have other isp

u00d0avid Zeya Fremont, CA 2013-11-12

Was this review helpful?    

16/17 people found this review helpful

AT&T Customer


I love it. They have the cheapest prices for the providers allowed in my community. I am paying less for my internet(higher speed) and cable then I was with just internet on another provider. The person who hooked it up was very curtious and friendly. He gave me his cell phone number and said if I had any questions, needed help or wanted to upgrade my service to give him a call. He said he'd be more then willing to assist and has shown so. The service has far exceeded my expectation. The internet speed is right at or better then promised.

John Fox Toledo, OH 2013-06-06

Was this review helpful?    

17/20 people found this review helpful

AT&T Customer


I have not really had any problems and speed is great.

Scarlett Anderson Cleveland, TX 2013-04-13

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Worst possible billing department. It's a wonder they can function at all with so many departments that don't speak to each other.

Michael O'Harrow Milwaukee, WI 2013-04-03

Was this review helpful?    

73/87 people found this review helpful

AT&T Customer


I have had their internet for a while. Jumped for it when I found out they first released it in my town. Hooked right up. A few hickups here and there but reliable internet. Their service tends to not work well with youtube as I can tell. I currently have their 12mb upgraded from 6mb. They have great deals. Upload is very poor for the download speed.

Justin Brandon Black Rock, AR 2013-03-05

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


In the beginning they were great. Then they put in a new Quick Trip about 3 blocks down the road. All of the sudden the internet, cable and phone would not stay up during peak times of the day. It took them 3 months to figure it out. They would come out, fix it at the house, they tell us to call if we had more problems. When we had more problems, they would come out, fix it at the house then tell us to call. It took about 4 or 5 guys to finally figure out that it wasn't at our home, at all. It was on the hub that they put the QT on. They had to switch us off that hub and it has been perfect ever since.

Luci Jackson 2012-09-03

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


AT&T has great service!

Candice Jones Fort Worth, TX 2012-04-25

Was this review helpful?    

10/11 people found this review helpful

AT&T Customer


This internet is very fast and too cheap.

Nikhil Boorla Fremont, CA 2012-04-24

Was this review helpful?    

8/9 people found this review helpful

AT&T Customer


I've had problems with my internet going out and have to check my connection or reboot the system at least 2 to 3 times a week. The speed is not great had them test it but at the price I pay I don't expect a great speed. In order to get a great speed I would have to upgrade my internet services, that's just a little to steep for me so I just keep what I have. I have the DSL service so I thought at least the speed would be better than what I get. If things don’t change soon I will have to find another service provider.

Shelia Morris 2012-04-23

Was this review helpful?    

8/8 people found this review helpful

AT&T Customer


Generally good service

Dolores Bucchi 2012-04-19

Was this review helpful?    

8/8 people found this review helpful

Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.