HSI Rating
7.6 /10

"U-verse has great customer service but I mostly like it for the speed..."

Leticia B | Costa Mesa, CA
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The good

AT&T U-verse offers a complete way to enjoy home entertainment with great customer service, bundling options, and reliable speeds.

The bad

AT&T cannot guarantee speeds in every location, and speeds may differ from advertised or promised speeds.

HSI's take

Whatever U-verse may lack in speed it makes up for in quality. One of the few subscription TV providers to use fiber-optic technology, U-verse is able to deliver a high-quality, less distorted signal. Streaming without delay, complete data transfer, and low latency are all standard features of U-verse service.

HSI Rating

7.6
Overall

Speed 6.4

Value 7.2

Consumer Interest 9.0

Consumer Satisfaction 7.7

The HSI Ratings are an aggregate score assigned by our Internet professionals. It includes several factors, including:

  • HSI's 2015 Consumer Survey
  • Government Data on ISP Speed and Reliability
  • Insights from Industry Insiders
  • On-site Customer Feedback
  • Analysis of Patterns in the HSI Database
  • Feedback from our partners

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HSI's Assessment of AT&T

Speed

AT&T Internet speeds

Download up to

1000 Mbps

Upload up to

1000 Mbps

AT&T's U-verse speeds have been found to be reliable for online gaming and HD streaming. U-verse uses an advanced digital fiber-optic network to deliver its High Speed Internet. Customers, depending on their location, will either have Internet delivered via fiber-to-the-premises (FTTP) or fiber-to-the-node (FTTN) technology. That technology delivers a consistent reliable connection, unfortunately the speed at which any particular connection performs varies greatly from area to area. T&T U-verse offers a better choice of speed and price combinations than other national providers, making it an affordable option.



Value

AT&T Internet Prices

Internet Packages starting at

$30/mo

Top-Tier packages starting at

N/A

High Speed Internet service from AT&T U-verse - with bundles including TV, Internet, and phone - often starts at extremely affordable prices, and promotional discounts add to the savings. As with most time-sensitive promotions, prices may increase once the promotional period is over. The post-promotion price points put AT&T near the middle of the affordability scale compared to other national providers. However, bundling more than one service from AT&T dramatically improves monthly costs. U-verse TV and phone can be added to High Speed Internet to create a surprisingly affordable complete entertainment package.



Customer Satisfaction

In a 2012 study that measured customer satisfaction with cable, satellite and Internet protocol television providers, J.D. Power and Associates rated AT&T U-verse as "Among the Best" in its Customer Satisfaction Index Ranking for the South, North Central, and West Regions. The study measured customer satisfaction based on performance and reliability, cost of service, billing, programming, communication and customer service. Over 22,500 customers nationwide were surveyed and the results ranked AT&T U-verse above DISH, DIRECTV, and Time Warner for the North Central region. The HighSpeedInternet.com 2015 independent research backed up the J.D. Power study. In our research AT&T U-verse ranked among the best for customer satisfaction in every category. AT&T's U-verse offers 24-hour technical customer support on a dedicated support line. Live chat, email ticket submission, and social media outlets allow for additional channels of contact. While all U-verse billing or account issues must be resolved during regular business hours, the company has made sure their hours are accessible for customers in every American time zone.


Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.