HSI Rating
5.8 /10

"Mediacom is a pretty nice ISP… and I'm paying what I feel is a pretty reasonable price..."

Alicia Cathcart | Ava, MO
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The good

Mediacom delivers high speeds on a consistent basis: sometimes even higher than advertised.

The bad

Getting straightforward pricing information from Mediacom is very difficult. Make sure you read all the fine print on your service agreement.

HSI's take

Mediacom high speed Internet is reliable and the introductory offers are a good value. As the promotional pricing expires, it gets expensive, but you may be able to negotiate a new promotional price at that time. With a 90-Day Money-Back Guarantee, Mediacom Internet is worth trying.

HSI Rating

5.8
Overall

Speed 8.1

Value 7.2

Consumer Interest 2.0

Consumer Satisfaction 6.4

The HSI Ratings are an aggregate score assigned by our Internet professionals. It includes several factors, including:

  • HSI's 2015 Consumer Survey
  • Government Data on ISP Speed and Reliability
  • Insights from Industry Insiders
  • On-site Customer Feedback
  • Analysis of Patterns in the HSI Database
  • Feedback from our partners

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HSI's Assessment of Mediacom

Speed

Mediacom Internet speeds

Download up to

150 Mbps

Upload up to

20 Mbps

Mediacom offers five different Internet speed tiers ranging from 3 Mbps up to 150 Mbps. With three of those tiers being 50 Mbps or higher, Mediacom offers a lot of Internet speed to its customers. The upload speeds aren’t nearly as fast as the download speed: topping out at 20 Mbps. For most customers this won’t be an issue. In fact, customers gave Mediacom a 10 out of 10 on Internet speed satisfaction. However, if you plan on doing a lot of file sharing of video chatting, you would want a little more upload speed. ne of the best things about Mediacom Internet speeds is that they remain consistent during peak hours. According to the FCC 2014 Measuring Broadband America Report, Mediacom maintained 110% of its advertised speed on average over a 24 hour period. In other words, on average for that day, Mediacom delivered speeds that were 10% higher than what it advertised. Most customers will find Mediacom Internet to be fast and reliable. It is a great choice for most Internet users.



Value

Mediacom Internet Prices

Internet Packages starting at

$40/mo

Top-Tier packages starting at

$100/mo

The pricing information available from Mediacom is vague and confusing. Most of the advertised prices are for bundled packages and/or promotional offers. Customers should read all the fine print and fully understand what they are agreeing to pay. The package tiers for Mediacom Internet range in price from about $30 per month to about $100 per month for the initial one-year promotional period. Prices then jump up by about $10 - $20 depending on the area. After the second year they can jump up again to whatever the standard price is at that time. any Mediacom customers have been upset by those two price increases for one promotion. It is virtually impossible to know how big the second price hike will be. You can limit the shock of the price increase by being aware that it's coming and calling Mediacom before it hits you. Customers can also expect to pay an installation fee of about $50, a $10 activation fee, and a $5 per month modem rental fee. Despite the upfront setup fees, Mediacom Internet is a really good value for the first year and a pretty good value the second year. After the second year the value is a gamble, but as long as you call Mediacom every couple of years and renegotiate a promotional offer you can find some real value with this Internet service.



Customer Satisfaction

The Mediacom customers who participated in the 2015 HSI Independent Customer Satisfaction Survey were generally very pleased with their Mediacom service. Mediacom received a score of 7 out of 10 for overall customer satisfaction. The high satisfaction rating makes sense. We’ve already discussed how Mediacom delivers fast, reliable Internet service at a good introductory price. high rating also indicates price confusion isn’t enough to make customers feel completely jaded by Mediacom. Customers might not like it, but it apparently wasn’t a deal-breaking problem for them. Another possible reason for the high customer satisfaction scores for Mediacom Internet is the 90-Day Money-Back guarantee it offers. Most Internet providers only offer 30 days and some don’t have a trial period at all. Overall, Mediacom gets high marks for speed and value and a solid score for customer satisfaction. As long as you keep an eye out for the expiration of your promotional period, Mediacom is a very good ISP.


Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.