HSI's Quick Review
Mediacom delivers high speeds on a consistent basis—sometimes even higher than advertised.
Why choose Mediacom?
Mediacom high-speed internet is reliable, and the introductory offers are a good value in terms of speed for the money. When the promotional pricing expires, you’ll be charged whatever full price is at that time. That increase can be substantial. You may be able to negotiate a new promotional price at that time.
Our HSI ratings are an aggregate score assigned by our internet professionals. They include the following factors:
- HSI's 2018 Consumer Survey
- Government Data on ISP Speed and Reliability
- Insights from Industry Insiders
- On-Site Customer Feedback
- Analysis of Patterns in the HSI Database
- Feedback from Our Partners
HSI's Assessment of Mediacom
Mediacom offers five different standalone internet packages ranging from 60 Mbps to 1G. The upload speeds aren’t nearly as fast as the download speed: topping out at 50 Mbps. For most customers this wonu2019t be an issue. In fact, customers gave Mediacom a 10 out of 10 on Internet speed satisfaction. However, if you plan on doing a lot of file sharing of video chatting, you would want a little more upload speed. ne of the best things about Mediacom Internet speeds is that they remain consistent during peak hours. According to the FCC 2014 Measuring Broadband America Report, Mediacom maintained 110% of its advertised speed on average over a 24 hour period. In other words, on average for that day, Mediacom delivered speeds that were 10% higher than what it advertised. Most customers will find Mediacom Internet to be fast and reliable. It is a great choice for most Internet users.
The pricing information available from Mediacom is vague and confusing. Most of the advertised prices are for bundled packages and/or promotional offers. Customers should read all the fine print and fully understand what they are agreeing to pay. The package tiers for Mediacom Internet range in price from about $39.99 per month to about $79.99 per month for the initial one-year promotional period. Prices then jump up by about $10 – $20 depending on the area. After the second year they can jump up again to whatever the standard price is at that time. any Mediacom customers have been upset by those two price increases for one promotion. It is virtually impossible to know how big the second price hike will be. You can limit the shock of the price increase by being aware that it’s coming and calling Mediacom before it hits you. Customers can also expect to pay an installation fee of about $50, a $10 activation fee, and a $5 per month modem rental fee. Despite the upfront setup fees, Mediacom Internet is a really good value for the first year and a pretty good value the second year. After the second year the value is a gamble, but as long as you call Mediacom every couple of years and renegotiate a promotional offer you can find some real value with this Internet service.
The Mediacom customers who participated in the 2015 HSI Independent Customer Satisfaction Survey were generally very pleased with their Mediacom service. Mediacom received a score of 7 out of 10 for overall customer satisfaction. The high satisfaction rating makes sense. We’ve already discussed how Mediacom delivers fast, reliable Internet service at a good introductory price. high rating also indicates price confusion isn’t enough to make customers feel completely jaded by Mediacom. Customers might not like it, but it apparently wasn’t a deal-breaking problem for them. Another possible reason for the high customer satisfaction scores for Mediacom Internet is the 90-Day Money-Back guarantee it offers. Most Internet providers only offer 30 days and some don’t have a trial period at all. Overall, Mediacom gets high marks for speed and value and a solid score for customer satisfaction. As long as you keep an eye out for the expiration of your promotional period, Mediacom is a very good ISP.View Plans for Mediacom