5 Reasons You Should Switch to GFiber

GFiber brings high-speed internet to homes across the nation. Since 2012, it has pushed incredible speeds and reliability to more and more communities.

We highly suggest GFiber if you can get it, and below, we provide five reasons to choose GFiber.

First, GFiber is a great value

Let’s dive into what makes GFiber such a great deal, shall we?

If you haven’t noticed, competing internet providers try to lure you in by offering promotional rates. Generally, your price per month is discounted for a temporary period of time, depending on the provider. Once the promotional period ends, you’re billed the standard rate, which can be an expensive and eye-opening experience. That’s usually when customers jump ship and choose a less expensive introductory rate from yet another internet provider. Rinse and repeat.

GFiber doesn’t play that game—and it never has.

With GFiber, the price you see now is exactly what you can expect on your bill every month. In fact, we’re positive that 1 Gig customers have never seen a price increase on their bill since GFiber began advertising its internet service. In fact, GFiber recently provided customers with a speed hike instead of a price hike, upgrading legacy 2 Gig customers to Home 3 Gig—meaning those customers got an extra gig for the same price. Can the competition say the same thing? Probably not.

So, how much does GFiber cost? Glad you asked. Here are the options:

GFiber products

There’s more to GFiber’s great value than high speeds and steady, affordable pricing. Plans are based on how you live and what you need out of your network.

For example, the Edge 8 Gig product includes everything GFiber has to offer, including the latest Wi-Fi 7 mesh system, an Internet Battery Backup in case of power loss (see details below), an uptime guarantee, and assessment of your home’s wiring to hardwire a home office, gaming station, or up to two other high-use areas.

Take a look at the differences:

Faster speeds are on the way

According to GFiber, around 90% of the homes and businesses located in areas where GFiber provides internet can get speeds of up to 20,000Mbps (20Gbps). This speed tier is currently limited to an early access program, but GFiber expects to make 20Gbps internet generally available to all customers sometime in 2026.

“This investment delivers truly future-proof speed and capacity, densifying our network without laying down new lines and driving down latency to support the coming tidal wave of multimodal AI growth, immersive video experiences, cloud computing, and more,” says Liz Hsu, Senior Director, Product & Billing, in a GFiber blog. “This capability surpasses traditional XGS solutions (current 10 Gig PON technology) and any DOCSIS (cable internet) network.”

Ready to switch? If so, select the button below to get started. If not, read on to find out more reasons to switch.

Second, GFiber has the highest-rated customer service

GFiber ranks as the best in the nation in customer service, according to our 2025 annual review. Our data comes from 10,000 customers who gave GFiber the highest customer satisfaction rating we’ve ever recorded.

“Since 2022, customers have rated GFiber’s customer service higher than any other internet provider’s,” says our annual report lead, Austin Aguirre. “As long as we’ve been running surveys and crunching numbers, GFiber has repeatedly distinguished itself as one of the country’s top internet service providers.”

Customers who leave feedback on our website also give GFiber high praise.

“I’ve had [GFiber] since it started. In 10 years, my service has been down twice. Whenever I have an issue, a tech is on-site in less than 24 hours. Price has been the same since I signed on,” says one verified user.

“They are excellent. I could not ask for a better internet provider. I am highly satisfied with them,” says another verified user.

Along with customer satisfaction, GFiber is also nationally recognized for performance, consistently setting a new standard for what an internet provider should be. Since first becoming eligible for the J.D. Power Residential Internet Service Provider Satisfaction Study in 2023, GFiber has been ranked #1 in the South Region for three consecutive years. This recognition includes sweeping every sub-category annually, including the highest ranking for value.

So, there you have it. The customers have spoken: Expect great customer service when you choose GFiber.

Third, GFiber is rated the best fiber internet provider by customers

Once again, GFiber takes the top spot in the nation. It outranks Metronet, Frontier, Brightspeed, Verizon Fios, and many more as the best fiber internet provider in the nation, based on feedback from 10,000 customers in our 2025 annual review.

“GFiber’s victory is due to consistently high quality in all categories measured: speed, value, reliability, and customer feedback,” says Austin Aguirre.

According to our proprietary data, GFiber has high marks when it comes to reliability, surpassing Brightspeed, Verizon Fios, Ziply Fiber, Metronet, Frontier, and more. No internet service is 100% reliable, even if it’s all fiber, but it’s safe to say some have longer uptimes than others. GFiber offers a 99.9% Uptime Guarantee with its Edge 8 Gig, or an automatic refund of 25% of your bill. This guarantee reflects a commitment to providing a professional-grade connection that stays on, so customers don’t have to.

Fourth, GFiber has the most consistent upload and download speeds

Theoretically, speed test results should match the provider’s advertised speeds. However, there are a lot of factors that can thwart those results, including the Wi-Fi connection you use to check your speed, the traffic on your local network, and what’s going on with your provider’s wide-area network.

We pull averages from our speed test data and present them in our annual review. For 2025, GFiber surpassed fiber rivals Verizon Fios, Frontier, Metronet, AT&T, and Ziply Fiber. That means you’ll get the most speed for what you pay each month with GFiber.

GFiber is growing across the nation

GFiber has always believed that the internet should be built for now and for whatever’s coming next. Over the last several years, the provider has transformed from a local pioneer into a national leader, bringing its 100% fiber optic network to more communities than ever before.

A lot of work goes into the planning process, too. Before any groundbreaking, GFiber works closely with city management to arrive at a plan that meets community standards and local regulations. This ensures everyone is aligned on permitting, traffic management, and safety before construction even starts.

Every city is unique, with its own requirements, climate, and road conditions. GFiber plans construction with these details in mind to finish the work safely and as quickly as possible, keeping disruptions to a minimum for residents and the surrounding environment.

The first installation launched in Kansas City back in 2012. Almost 15 years later, GFiber has expanded its fiber network across 19 states, consistently launching and expanding new markets for the last several years.

GFiber provides a list of GFiber states, where you can click on a state to see the existing and future GFiber towns. Currently, GFiber is available in these states (as of 3/26):

GFiber is the best provider in the nation, period

Hopefully, we proved our case: GFiber is clearly one of the best internet providers in the nation. It offers excellent customer service, incredible speeds, and top-notch reliability. You can expect solid, no-surprise pricing, zero equipment fees, zero installation fees, and zero data caps.

Sure, GFiber may still be limited in availability compared to the older internet services, but it continues to grow, offering its multi-gigabit speeds and rock-solid reliability to more states and cities each year.

GFiber is a great choice if you can get it.

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