Best Customer Service of 2025: Google Fiber

In 2025, quality customer interactions are rarer than ever. Customers in need are met with chatbots, lackluster AI agents, or unreasonable call-waiting times. Many businesses no longer provide a phone number, much less the opportunity to speak with a human being. This standard may be acceptable for products and services you can live a day without, but not for something as crucial as internet service.

Google Fiber has trended in the opposite direction, with an increasingly strong focus on creating valuable customer connections. When a Google Fiber customer signs up, they get a short and reliable installation window and full phone support—all backed up with real human interactions along the way. Customers report excellent experiences with Google Fiber representatives, with responsive and courteous agents and quick resolutions to their issues. It’s no surprise that Google Fiber received the best feedback for customer service for the fourth year in a row.

Google Fiber’s 2025 customer service win is backed up by feedback from over 10,000 internet customers. Every year, we use an independent third party to survey thousands of internet customers to see how providers compare. In 2025, Google Fiber received the highest overall rating and the highest customer service rating we have ever recorded—and this isn’t the first time Google Fiber has set the bar.

Since 2022, customers have rated Google Fiber’s customer service higher than any other internet provider’s. As long as we’ve been running surveys and crunching numbers, Google Fiber has repeatedly distinguished itself as one of the country’s top internet service providers (ISPs). In 2025 and 2024, Google Fiber also took the crown as HSI’s Best Overall ISP, based on customer feedback in tandem with speed and pricing data. The key ingredients? Fast, courteous service and a thoughtfully designed customer journey. Oh, and having the best internet network in the United States helps, too.

Quality customer interactions

We based our customer service methodology entirely on customer feedback that we collected in our survey of more than 10,000 respondents, but we still like to dig into the details to see what the best ISPs are doing to receive such excellent feedback. With Google Fiber, the advantages were obvious.

Google Fiber customers don’t waste time waiting on the phone, are not bounced around between agents, and aren’t left to the mercy of chatbots and automated answering services. When a customer calls in, a real, live agent picks up the phone in under 10 seconds. Google Fiber provides data on how efficiently its call centers operate, and the last report declared that the average call-waiting time is just seven seconds. This kind of accountability is highly unusual for an internet provider.

Google Fiber’s customer service isn’t just fast; it’s also well thought out. The ISP invests in tech and training to keep its customer service centers running like a well-oiled machine, with the main priority being happy customers. We’ve all experienced the fatiguing slog of explaining the same issue to several phone representatives just for the agents to pass the responsibility to another party. Google Fiber agents are trained to minimize transfers, keeping customers with the same point of contact as often as possible. And customers reported interacting with courteous, knowledgeable, and effective phone agents.

Thoughtfully designed customer journeys

Purchasing the right internet plan and setting it up can be a headache. It’s easy to get duped into a poor deal with lurking price hikes and hidden fees. And when you finally settle on a plan, the installations are often expensive and inconvenient, leaving you waiting up to four hours for a tech to show up. Google Fiber flips this scenario on its head by directly tackling these huge customer pain points with the utmost priority on your money and time.

Powerful internet plans with transparent pricing

With Google Fiber, you pay a plainly stated monthly rate. In return, you get everything you need to enjoy the country’s top internet network. Your speeds, data, equipment, and installation are all included. Not satisfied? You can cancel your service at any time—there’s no annual contract locking you down.

Now, we’ll be the first to say Google Fiber isn’t the cheapest internet service, with plans starting at $70 per month, but it doesn’t play games with its customers. There are no data caps, price hikes, or rental, installation, or hidden fees. It’s not the cheapest price, but it’s a figure you can count on, as Google Fiber’s rate has not changed since 2012. One of the key components of excellent customer service is the thoughtfulness to not confuse your customers in the first place, and Google Fiber appears to know this fact well.

Full-service and convenient installations

Google Fiber doesn’t do long installation windows—in fact, it has the shortest times in the business. When you set up an installation appointment, you’ll be given a 10-minute window for when you can expect your technician. When the tech arrives, they will take care of everything, including setting up your Wi-Fi network. Google Fiber techs are even able to set up room-specific customized Wi-Fi home networks, ensuring every room has optimal speeds and coverage.

The best internet network in the nation

The human element is important, but at the end of the day, an internet service needs to perform, and performance is where Google Fiber is strongest. Every year, Google Fiber’s real-world speeds rank near the top of our speed analysis, which compares millions of results annually gathered from the HighSpeedInternet.com speed test.

This year, Google Fiber’s speeds came in at an outstanding 279Mbps average, the second fastest average speed we have ever recorded for a national provider. Google Fiber customers are also backed up by a reliability guarantee that literally gives you money back if your internet ever goes down. On top of that, top-of-the-line Wi-Fi 6E routers capable of gigabit speeds over Wi-Fi are included with your service.

HSI’s Most Awarded ISP

No provider holds more awards from HighSpeedInternet.com than Google Fiber. It excels in every metric we track, from performance data to reliability research to customer sentiment—Google Fiber is always near the top of the pack.

Today, we’re celebrating the extra attention this ISP gives its customers through thoughtful interactions and a high priority on a customer’s time and money. But that’s just one notch in the victory belt of this well-rounded and outstanding internet service.

Google Fiber HSI awards year-over-year