What Is Brightspeed and Why Did It Take Over My CenturyLink Internet Plan?
Mar 4, 2024 | Share 
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Brightspeed is a new internet provider that in 2022 acquired the DSL customers of Lumen Technologies, the parent company of CenturyLink. Based in North Carolina, Brightspeed now provides DSL internet in 20 states across the South, Midwest, and East Coast. It offers fiber internet in 13 of those states.
If you have DSL internet from Brightspeed, you’re getting the same plans, prices, and speeds as you had with CenturyLink, so don’t worry about any big shake-ups.
Still, Brightspeed has big plans in store, and some changes may be on the way as the company becomes a brand of its own.
If you’re a former CenturyLink customer, we know you probably have some questions about your new internet provider. Read on for a full explainer on what Brightspeed is, what it wants, and how this all affects your internet service.
Want to know if Brightspeed is available in your area?
Run a search with your zip code below to find out.
What is Brightspeed?
Brightspeed is a new internet provider based out of Charlotte, N.C. A subsidiary of private equity firm Apollo Global Management, Brightspeed was formed in 2021 by three former Verizon executives—Robert “Bob” Mudge, Tom Maguire, and Chris Creager—as part of a $7.5 billion deal to acquire Lumen Technologies’ DSL and landline phone services.
Pro tip:
We took a deep dive into Brightspeed’s plans, speeds, and prices in our Brightspeed internet review. Take a look to see if you like what the provider offers.
What kind of internet does Brightspeed have?
Brightspeed mostly offers DSL internet. DSL (short for digital subscriber line) runs over landline phone networks and hits top speeds of 100 Mbps, although most DSL connections are much slower. It’s an old-school type of internet that has been waning in popularity in recent years. But DSL remains a reliable source of broadband internet in rural areas and small towns with limited Wi-Fi options.
Brightspeed also offers fiber internet, and has grown its fiber footprint in 13 of the 20 states where it offers service.
Pro tip:
Take a look at our guide to DSL vs. fiber to get a rundown of how these connection types are different and which one is better. (Hint: fiber is definitely better.)
According to Brightspeed executives, the plan is to ultimately turn Brightspeed into a proper fiber internet provider. Following in the footsteps of DSL-turned-fiber enterprises like CenturyLink, AT&T, and Verizon, Brightspeed has budgeted $2 billion to bring fiber-optic internet to at least 3 million customers across 20 states over the next four years. It’s an ambitious goal, especially considering how costly and time consuming it is to build up fiber networks.
Brightspeed offers fiber internet at speeds of 200Mbps, 500Mbps, and 2,000 Mbps to qualifying homes and small businesses.
When will CenturyLink DSL customers become Brightspeed customers?
Officially, CenturyLink’s DSL customers became Brightspeed customers on October 3, 2022, when the company took over CenturyLink’s DSL accounts. If you’re a former CenturyLink DSL user, all of your account information has now been moved to Brightspeed. For the time being, you can continue using your My CenturyLink login information to access your account.
Pro tip:
Take a look at our Brightspeed internet guide for a quick breakdown of all the provider’s plans and pricing.
Do I have to pay more for internet now that I have a new internet provider?
No, you don’t have to pay more for the same internet service. Brightspeed’s internet plans are exactly the same as what customers used to get on their CenturyLink plans. A DSL plan costs $50 a month and delivers speeds up to 140 Mbps. Brightspeed intends to unveil more plans in the future, but expect former CenturyLink customers’ plans to stay the same.
Do I have to worry about service interruptions?
According to Brightspeed, you may notice a brief service outage when your ex-CenturyLink internet connection is moved over to Brightspeed. But Brightspeed is aiming to make sure any outages happen in the early morning and the company plans to notify customers ahead of time about any disconnections that may take place.
Download our speed test app to see if your internet speed has been impacted by the CenturyLink-Brightspeed transition.
Take our speed test to see if your internet speed has been impacted by the CenturyLink-Brightspeed transition.
Do I need a new modem and router for Brightspeed?
No, you can use the same modem and router that you’ve been using with CenturyLink’s DSL service. If your equipment is out of date, however, you may need to swap it for new equipment. Reach out to Brightspeed directly to rent a new device—or, better yet, buy your own modem and router.
I don’t want a Brightspeed internet plan. Can I switch internet providers?
Yes, of course. If you don’t like your new service with Brightspeed, you are always free to cancel your plan and switch to a different provider. Run a search with your zip code below to see what other internet options are available in your area.
More about Brightspeed and CenturyLink
Author - Chili Palmer
With more than 15 years' experience in the coverage of tech and consumer issues, Chili Palmer holds a bachelor's degree in print journalism from Weber State University. Before joining highspeedinternet.com, she wrote about home internet and cable TV for Switchful.com. Her writing and editing work has also appeared in the Idaho Business Review, Utah Business magazine, Top Ten Reviews, Deseret News, and more. Previously writing under the name Rebecca Palmer, Chili is passionate about providing accurate and accessible information any time you're trying to connect … whether you already speak geek or just got your first smartphone.
Editor - Rebecca Lee Armstrong
Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.
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