How to Switch ISPs
Smoothly transition to a new internet provider.
Oct 7, 2022 | Share
Brand Guides, FAQ
Switching to a new internet service provider (ISP) doesn’t have to be a headache—it just takes a little research and planning—and we’re here to help you with both. Whether you’re after faster speeds, more reliability, or a better deal, we’ve got the tools and know-how to make your ISP switch a breeze.
Choose a new ISP
The three most important factors when choosing an ISP are the internet connection type, speeds offered, and price.
Internet connection type
The four main types of internet connection are fiber, cable, DSL, and satellite. Fiber is the best type of internet service you can get—it’s the fastest and most reliable. Fiber internet customers gave the highest ratings in our annual customer satisfaction survey.
Cable internet is great too, and it’s more widely available than fiber. DSL internet uses phone lines. It isn’t very fast, but it’s a good option for those without access to cable or fiber. Satellite internet is the slowest, but you can get it almost anywhere.
You want to get enough speed to comfortably accommodate your daily web activity, but you also don’t want to pay for more speed than you need. For most households, the sweet spot is somewhere between 100–300 Mbps.
Know your current internet speed so you can use it as a reference when choosing your new internet speed—you can use our internet speed test.
The tricky thing to understand about internet speed is that it doesn’t determine how fast your data actually travels. It measures how much data you can use at one time. This is why there’s no benefit to purchasing more internet speed than you need.
Internet plan prices vary depending on the provider and region. To start comparing the prices of your ISP options, you need to know what specific ISPs you have access to—you can use our zip code search tool below.
Starting a new internet plan usually has costs besides the monthly plan rate. Look out for installation fees, equipment rental fees, and data overage fees.
For some extra savings, you may want to consider bundling your internet with another service like TV or phone. You can also check our internet deals page to see current ISP promotions. Lastly, you may want to check if you qualify for the government’s Affordable Connectivity Program to potentially save $30 a month on your internet bill.
Understand your current internet contract
Before you cancel your current internet plan or sign up for a new one, find out if you’re subject to a contract term and subsequent early termination fees. If you’re still in a contract term, find out when it expires. It may be worth waiting a month or two to avoid paying extra fees.
Also, consider bundled services, like TV, phone, or even mobile plans. If you have a bundled plan, you’re probably receiving a discount. If you keep any of the other services after canceling your internet, learn what the new cost will be after you discontinue internet service and lose your bundle discount.
Schedule the switch
First, schedule the new service start date and installation. It’s best to install the new service before shutting off your current internet plan. That way, you minimize the time you have to go without internet.
Once you have a start date for your new internet service, schedule a shutoff for your old service. To cancel your plan, you probably need to call your current provider and speak to a reconciliation or loyalty rep who may try to change your mind. It can be quite a process, but you only have to do it once.
This is also a good time to figure out how to return your old ISP’s rental equipment.
Return any rental equipment
If you rented equipment from your prior ISP, you need to return it. If you don’t return the equipment, or don’t return it fast enough, you’ll certainly land yourself a huge fee—probably hundreds of dollars.
Your options for returning the equipment depend on your old provider’s policies. You may be able to return the equipment to an ISP store, the ISP may give you a prepaid mail label to send it in, or a tech might come to pick it up.
How do I cancel my internet plan?
Usually, you need to call your ISP’s customer service number to cancel your internet plan.
What’s the best way to switch internet providers?
It’s best to schedule the installation and start date of your new internet service before the end date of your current internet service—that way, you minimize the time you have to go without an internet connection.
How do I find a new internet service provider?
Our zip code search tool is a quick and easy way to find out what ISPs are available in your area.
Author - Austin Aguirre
Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.
Editor - Rebecca Lee Armstrong
Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.