Is Chase Down?

Could there be anything more alarming than trying to see your bank account balance and your app not responding? We get that frustration, so let’s get to the question that’s loudly echoing in your mind: Is Chase down? The easy answer is maybe.

To be clear, we’re not suggesting that the banking institution itself is down or that its ability to hold your accounts securely is down. Instead, we’re trying to figure out if the app or website, which you use daily to manage your finances, is not working.

Troubleshooting your Chase app isn’t the hardest task, but finding out that the app is still working, but you can’t log in, may just stop you dead in your tracks. We’ve got all the steps to take, so you know what’s wrong and how to fix it. Let’s get started.

How to troubleshoot Chase

Here you are, reading up on how to fix an app on your phone that holds the fate of your financial well-being in the balance. Not what you wanted to do on this random afternoon? Yeah, we guessed that too. But don’t get too frantic. There really are simple ways to identify the problem and get you back on track in less time than you’d think. Follow the steps below and go back to counting money.

Check for a Chase outage

The good news here is that finding out if Chase is down is very simple. If you’re using the app, try to log in on Chase’s website and vice versa. One may work even if the other doesn’t. You might see a red or yellow alert on the login page if there’s a known issue.

Your next best bet is to scan what people are saying on X.com using #Chasedown. This will tell you if what you’re experiencing is a regional issue, a national outage, or something only on your end. We recommend giving Chase a call if you need immediate banking support.

No outage? Try these steps next

If Chase isn’t down, what do you do? There are a few steps you can take to find out what the issue really is.

1  Log out and back in again. If you can’t get logged back in, it may be your account. Check your password and ask to change it upon logging in online.

2  Restart your device. While you’re waiting, try to log in from a different device.

3  Update your Chase app and your device’s operating system.

4  Check your router. Maybe a cord got disconnected or nudged out of place. Get that all plugged in properly.

5  Turn off your VPN if you use one. Chase can block your connection entirely if it detects a VPN.

If the above issues aren’t solving your problem, then what you’re probably experiencing is an internet connection issue.

Check your internet connection

How do you know for sure that your internet connection is the issue? The easiest way to find out is to test your internet connection’s health with the free tool below. Within a matter of seconds, you’ll find out what’s happening, but be sure to stay connected to the wireless network on your phone when you run the test. Many devices will bump you to your cellular network when your home network is down.

Then, make your way to our internet connection guide for tips to improve your home network.

How good is the internet in your home? Chances are you’re due for an upgrade if you’re looking for answers about your internet connection. If you’re getting the speeds you’re paying for, but your connection is still too slow for online banking, your household likely needs faster internet speeds. Internet bandwidth is shared across the entire home network, and all those smart devices add up fast.

The fastest and easiest way to check out what internet providers are in your area is to use the tool below. Just drop in your zip code, and you’ll get a list of all the providers you can consider. From there, you’re seconds away from their best deals and plans. All without any spammy emails! You’re welcome.