Xfinity Flex Review 2020

Bottom line: Xfinity Flex is a fun, straightforward streaming box

The Xfinity Flex is a nifty streaming device that offers an easy and low-cost way to access movies, TV shows, YouTube videos, and music. It’s not as sophisticated as better-known streaming devices, like the Amazon Fire TV Stick or the Roku Streaming Stick. But it has premium video and sound quality and lets you tap into Netflix, Amazon Prime Video, HBO®, and more with a handy, voice-activated remote control.

Quick note: The remote actually looks different now compared to the one pictured above, but we’ll get to that in a second.

Pros

  • Free with Xfinity internet 
  • Easy setup
  • Excellent video and audio quality

Cons

  • Limited app choices
  • Incompatible with cloud DVR
  • Tricky subscription options

Xfinity Flex deals and promotions

Comcast’s Xfinity Flex service itself is a sweet deal. The box was initially available only to customers who rented Comcast’s xFi Wireless Gateway modem/router. But now it comes at no price with your Xfinity internet service, whether you use an xFi Gateway or your own modem and router. 

If your kids want Flexes for their own rooms, or if you have multiple rooms where you watch TV and movies, you can rent additional ones for $5 a month.

Pro tip: Anyone with Xfinity internet can get a Flex. However, Xfinity TV customers are not eligible.

What is Xfinity Flex?

The Xfinity Flex is a black streaming box with a grippy bottom and a cool, geometric design resembling a star-strewn galaxy. It’s small and works well whether you want to hide it or show it off as part of your entertainment system.

As far as performance, it’s basically a Little Engine That Could–style take on budget streamers. Even though it’s small, it can support 4K, UHD video quality, and Dolby Atmos surround sound. The voice-activated remote is so responsive and easy to use that it actually won an Emmy in 2017, an honor we didn’t even realize could go to remotes.

The Flex connects to Netflix, Amazon Prime Video, HBO, SHOWTIME®, and some other cable channels. There’s also a lot of movies and live TV options built into the system that you can watch at no extra cost.

If you’re hankering for cloud DVR storage, cable TV packages, or other sophisticated features, you’ll have to level up to Xfinity’s X1 TV service or seek out another streaming box option.

But if you need an easy streaming box and don’t want to spend any money, well, you can’t beat the Flex.

Xfinity Flex price and features

  • Price: Free with Xfinity internet-only subscription; $5 a month for additional Flex boxes
  • Size: 5.25″ x 5.25″ x 1″ 
  • Video: 1080p, 4K HDR 
  • Audio: Dolby Atmos; 5.1 surround sound; 2.0 stereo
  • Storage: N/A

Based on Comcast’s X1 platform, the Flex supports 4K, UHD streaming so long as you have a compatible television set and a 4K Netflix subscription. It’s also compatible with multiple audio formats, including super-immersive Dolby Atmos when you run it through an A/V receiver. 

You can use the Flex remote to operate your TV. And if you’re using an xFi Gateway as your modem, then you can manage your home internet through the Flex. 

But when it comes down to it, it’s mostly a basic device. Even though you can purchase movies, TV shows, and channel subscriptions through the Flex, there are no options for downloading more apps or catching up on shows you missed with a cloud DVR.

Xfinity Flex vs. the competition

Like the Roku Streaming Stick, the Amazon Fire TV Stick, and other affordable streaming devices, the Flex comes ready to stream movies and TV in some of the finer video and audio formats. The voice controls also represent a major improvement from the way people surfed apps and channels in the olden days of just a few years ago, toggling through options and punching in searches on a numeric keypad. 

ProductPrice*RemoteVideo qualityStorage
Xfinity FlexFree with Xfinity internet planVoice-
controlled remote
4K HDR, 1080pN/A View on Xfinity.com
Roku Express$24.00Standard IR remote1080p512 MBView on Amazon
Roku Streaming Stick+$42.87Voice remote4K HDR, HDR 10, 1080p1 GBView on Amazon
Amazon Fire TV Stick 4K$49.99Alexa voice remote4K HDR, HLG, Dolby Vision, 1080p8 GBView on Amazon
Apple TV 4K$179.00Siri voice controlsDolby Vision, 4K HDR, HDR 10, 1080p32 GBView on Amazon
ProductXfinity Flex
Price*Free with Xfinity internet plan
RemoteVoice-
controlled remote
Video quality4K HDR, 1080p
StorageN/A
View on Xfinity.com
ProductRoku Express
Price*$24.00
RemoteStandard IR remote
Video quality1080p
Storage512 MB
View on Amazon
ProductRoku Streaming Stick+
Price*$42.87
RemoteVoice remote
Video quality4K HDR, HDR 10, 1080p
Storage1 GB
View on Amazon
ProductAmazon Fire TV Stick 4K
Price*$49.99
RemoteAlexa voice remote
Video quality4K HDR, HLG, Dolby Vision, 1080p
Storage8 GB
View on Amazon
ProductApple TV 4K
Price*$179.00
RemoteSiri voice controls
Video qualityDolby Vision, 4K HDR, HDR 10, 1080p
Storage32 GB
View on Amazon

Data effective as of January 14, 2020.

*Amazon.com prices as of 1/14/20 10:40 AM MST. Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. HighSpeedInternet.com utilizes paid Amazon links.

Xfinity Flex setup

In our experience, setup was simple and straightforward. We plugged it into a projector using the HDMI cable that came in the box. We then punched in the phone number connected to our internet account, and the Flex did the rest by automatically setting itself up on the Wi-Fi account.

Included equipment

  • Xfinity Flex streaming box
  • Voice remote
  • Quick Start Guide
  • HDMI cable
  • USB-C power adaptor 
  • 2 AA batteries  

Everything in the box

xfinity flex everything in the box 1600W

The Flex comes with the streaming box, the voice remote, an HDMI cable, and a power adaptor. (Quick Start Guide and AA batteries not pictured.)

Equipment you’ll need

  • Xfinity internet subscription
  • TV with HDMI port

Xfinity Flex apps

Flex supports Netflix, Amazon Prime Video, YouTube, iHeartRadio, and Pandora, offering a fairly wide breadth of TV, movie, and music streaming app options. You can also buy subscriptions through the Flex for HBO, SHOWTIME, CINEMAX®, and EPIX. And Hulu, STARZ®, MLB, NBA, and several others have also committed to being available on the Flex in the near future. Hulu will be available on the Flex starting on March 19. Peacock, NBCUniversal’s new streaming service, will arrive on the Flex in mid- to late-April.

But the Flex is internet only, meaning it doesn’t support cable TV packages or other on-demand goodies that the X1 would give you. And some of the built-in apps seem to be mostly novelties: Fancy a bit of British news? Then click to Sky News, a Comcast-owned property. Or perhaps you’d prefer the FailArmy app for videos of countless “epic fails.” 

Live TV streaming channels and services

The Xfinity Flex has limited offerings when it comes to live TV. But you can get subscriptions to a premium channel lineup from HBO and SHOWTIME: hit the Guide button on the remote, and it’ll take you to a menu of TV listings. 

However, you can’t connect the Flex with any premium TV subscriptions you already have—instead, you’ll need to cancel your HBO and reorder it through Xfinity, for example. Sounds pretty annoying. 

That said, the Flex still has some nice television options. Here’s a list of television channels and providers you can access through the Flex:

Subscription required

  • HBO
  • SHOWTIME
  • CINEMAX
  • EPIX

Included with the Flex

  • Sky News
  • ESPN3
  • Tubi
  • Xumo
  • Pluto TV (This is where you can watch 24/7 reruns of ’90s throwbacks like Baywatch and American Gladiator.) 

On-demand streaming apps

Movies and online videos are where the Flex really “flex”-es its muscles (har har). Using the voice controls, the remote lets you weave in and out of Netflix, Amazon Prime Video, YouTube, and Tubi, running quick searches to jump to and fro in an instant.

That means you won’t have to manually click in and out of different apps or painstakingly type in searches using the remote’s keypad. You can also rent and purchase movies from the different apps and access your purchases through the Flex.

We tested out the Flex through a 75 Mbps internet plan with an Xfinity Gateway modem, and the video quality was supersmooth when we ran it in 1080p. You’ll need faster-than-usual download speeds, 25 Mbps or higher, to run 4K.

But, overall, the Flex streams quickly and easily with no latency issues that we noticed. Indeed, we could see the mole on Robert De Niro’s right cheek perfectly when we pulled up The Irishman on Netflix.

One drawback to the Flex is that it doesn’t feature Hulu—at least not yet. According to Xfinity, several apps and streaming services will be available on the Flex soon, including Hulu, Peacock, STARZ, MLB, and NBA.

Here’s a list of streaming apps you can get on the Flex:

  • Netflix
  • Amazon Prime Video
  • YouTube
  • HBO
  • Tubi
  • FailArmy
  • Cheddar News
  • Xumo
  • Pet Collective

Other apps

The Flex has a couple options for streaming music — namely Pandora and iHeartRadio, the internet radio station formerly known as Clear Channel. There’s no Spotify or SiriusXM, two of the more popular streaming services, even though they are available on Roku, Amazon Fire TV and Apple TV devices. 

But there is a channel called Ambient Moods, which draws from the iHeartRadio library to stream curated playlists based on themes like “Wake Up and Shine,” “Studying Beats,” and “Relax by the Beach.” This comes in handy for dinner parties, homework sessions, and other occasions when you’d like some tunes but don’t have the patience to curate your own listening sesh. 

The Flex also features a bunch of puzzle and trivia games, including backgammon, Tetris, and a quirky one called Knife Smash, where you toss animated knives at rotating objects. 

App and channel guide user experience

The Flex makes it easy to navigate between different streaming services and the Flex’s channel lineup. The homepage has tabs dedicated to recently watched videos, purchased movies and TV shows, new releases, and content that’s available to watch for free. You can also jump directly to either of these categories by declaring “Purchased!” or “Free to Me!” into the voice remote. 

It’s easy to get lost in the weeds while exploring the different apps and channels. The Ambient Moods stations are confusing to click out of, and the live TV options are listed on the device’s homepage and other areas in a dizzyingly diverse number of ways. There’s even a whole channel-listings interface on the Pluto TV app, which is a throwback to the days of ’90s cable. 

If navigating the Flex ever gets too confusing, the Xfinity button on the remote acts as a kind of reset button. Hit it and you’ll be taken right back to the home screen, no questions asked. 

Choose your streaming destiny.

xfinity-flex-free-to-me-ux

Image: Comcast. The Flex’s homepage menu covers free content, purchased movies, live TV, and more. (Hulu and Peacock are currently unavailable on the Flex.)

Xfinity Flex remote

Many streamers these days tout the wonders of their voice-activated remotes, and the Flex certainly delivers in the clicker department. 

First of all, the remote looks nice—a slate gray color with rubbery plastic on top that makes it easy to hold. It also has a simplified layout, with fewer mystery buttons and more self-explanatory ones directly related to the Flex experience. 

Remote-control user experience

The centerpiece of the remote is a blue, light-up button with a microphone illustrated on it. “Old Bluey,” as we like to call it, lets you leap galaxies of streamable content in the blink of an eye. Just push the button, say out loud what you want, and Old Bluey will take you there—whether it’s Terminator II on Amazon Prime Video, Shameless on Netflix, or the viral video of the drummer guy with the flailing arms on YouTube.

The remote also makes it easy to explore the device with just opposable thumbs. The Guide button goes to the TV listings—featuring an array of HBO, SHOWTIME, and CINEMAX subscription channels. The Xfinity button returns to the home screen, which comes in handy if you find yourself lost in the mix of apps and channels. 

Ooh la la, now that’s a remote!

xfinity flex remote 1600W

A remote of Emmy-winning proportions.

Compatible devices with Xfinity Flex

Here are a few useful ways to connect the Flex with other devices: 

Control your Wi-Fi network. With the Flex and an xFi Gateway modem, you can control the settings of your home Wi-Fi network. There are options to register devices, monitor who’s on the network, and schedule when different clients can sign on or off—it’s a great way to make sure Junior’s doing his homework. 

Keep your household secure. The Flex works with Comcast’s Xfinity Home package, allowing you to stream video from home security cameras and operate other smart home devices. 

Manage your electronics. The voice remote can be programmed as a universal remote for your television and A/V receiver. After agreeing to a prompt during setup, the remote will recognize the TV and connect the power and volume controls. 

Our verdict

The Flex may not have all the swanky features of Roku or Apple TV, but it’s fun, easy to use, and comes at no cost with an Xfinity internet plan. This makes it a solid pick whether you’re just now dipping your toes into cable-free streaming, or if you’d like to add to your already-impressive fleet of smart TV and streaming devices.

Get your hands on the Flex by going to Xfinity’s website, calling 1-800-XFINITY, or visiting an Xfinity Store.

Xfinity Flex FAQ

What is Xfinity Flex?

Xfinity Flex is a streaming box that lets you watch movies, YouTube videos, and live TV (on certain apps and network subscriptions) with an Xfinity Internet plan. The Flex also has music, games, and ways to manage your home Wi-Fi network through the xFi Gateway router and control smart home devices with the Xfinity Home plan. 

How do I use Xfinity Flex?

You can use Xfinity Flex by plugging the Flex into your TV using the HDMI cable that comes with it and use the voice-activated remote to surf streaming apps and subscribe to channels like HBO and SHOWTIME.

Does Xfinity Flex have Hulu?

Alas, Xfinity Flex does not have Hulu. But Hulu will be available on the Flex in the near future, along with streaming apps for Peacock, Sling TV, CBS All Access, STARZ, MLB, and NBA.

What streaming devices work with Xfinity?

Fret not, Xfinity TV customers—your TV subscription is compatible with more than a dozen streaming devices, like Roku, Apple TV, Google Chromecast, Amazon Fire TV, and Xbox One. 

Which apps are available on Xfinity Flex?

Xfinity Flex includes apps for Netflix, Amazon Prime Video, YouTube, NPR One, ESPN3, Sky News, Cheddar News, FailArmy, and more.

How much does Xfinity Flex cost?

The Flex comes at no cost with an Xfinity internet package. Xfinity Internet customers can order one for free and pay $5 a month for each additional box. (Xfinity TV and TV/internet customers aren’t eligible for this offer, since their package includes the X1 platform.)

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Author -

Peter Holslin has spent more than a decade writing for Rolling Stone, VICE, BuzzFeed, and countless other publications. He graduated with a BA in liberal arts and journalism from New York City’s The New School University in 2008. Since then, he has roved from city to city and lived overseas, mastering his craft as an editor, staff writer, and freelancer while also acquiring ninja-like skills to address feeble Wi-Fi speeds and other internet challenges.

Editor - Cara Haynes

Cara Haynes has edited for HighSpeedInternet.com for three years, working with smart writers to revise everything from internet reviews to reports on your state’s favorite Netflix show. She believes no one should feel lost in internet land and that a good internet connection significantly extends your life span (buffering kills). With a degree in English and editing and five years working with online content, it’s safe to say she likes words on the internet. She is most likely to be seen wearing Birkenstocks and hanging out with a bouncy goldendoodle named Dobby, who is a literal fur angel sent to Earth.

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