HSI Rating
7.3 /10
Customer Rating

"CenturyLink has been great. Great service, reception, and quality..."

Lisa Fairburn | Spokane, WA

Rating breakdown

2.7
Overall

Speed

Pricing

Service

247 CenturyLink Customer Reviews

I joined CenturyLink with a promise of a price lock for a year that only lasted two months. I signed up for automatic withdrawals, but CenturyLink processes payments when they get ready on different days of the month. CenturyLink decided I needed to go on paperless billing and put me on it without notification. It has been one problem after another with me getting the raw end of the deal.

Antoinette Swinson Clinton, NC 2017-03-15

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I have a combo package of phone, internet, satellite. Things were good until I moved. The current city I am in which was no more than 15 miles from my last residence the service has become horrible. When I had everything transferred to my new address it all changed for the worse in my opinion. Internet speed is slow and connections to any website is very slow or I have a very hard time connecting to websites due to internet connection. When I had everything transferred to my new address internet got really slow, phone settings got discontinued even though I was still paying for them ex.(lost voice mail and long distance) I am currently searching for new providers for internet and tv.

Vickie Payne Everglades, FL 2017-03-13

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Prices are too high and service is often limited. Most technology goes down in price over time, except internet service for some unknown reason. I only want Internet Service, but have to pay for a telephone as well as "fees" for the phone lines that have been here for 40 years. Seems that every 6 months or so a random increase in price shows up, requiring me to go to the retail store to here that "Corporate" changed fees and service charges, even though my initial service was sold as NOT increasing prices. I only want reliable Internet Service at a reasonable, STABLE price. I don't want to pay the $40 Sports fee that is hidden in every Cable TV bill.

Dennis Britt Fayetteville, NC 2017-03-02

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Overall is good Internet service. I have had no problems with century link. I just need go find cheaper Internet service to wear my finances have taken a dive other wise I wound stay with CenturyLink. Thank you

Tina Hernandez Albuquerque, NM 2017-02-18

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0/6 people found this review helpful


Worst Service I have experienced. We do live rural so options are limited for us but the service is very inconsistent. The signal "because of the distance from box" is very slow. Worst customer service ever (worse than Verizon was a few years back). The people you talk to for the first 30 to 40 min have each told us different reasons for the degradation of our service over the last few years. High probability is they keep adding people without updating the area. I am now petitioning Xfinity to give us a price and soliciting funds from neighbors who are equally fed up to pay for expansion from Xfinity to our area. Can not say enough bad about Centurylinks service both with people and the service itself. As I have recently have been doing research they are the worst carrier in Oregon/Washington in the level of customer complaints and many have sent complaints to each states attorney general and customer advocacy groups.

Brad Slocum Battle Ground, WA 2017-02-04

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Staying connected is a daily struggle with Centurylink here in Crawfordville, Florida. Service personnel have been on site several times but simply cannot fix the problem of my losing internet connection. The foreign customer service via phone is even worse. I would change but don't have any good options where I Ilive. This company has the worst customer service I have experienced.

Charles Schaller Crawfordville, FL 2017-01-31

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I have had two service technicians out in the last 6 months. My service goes in and out. I usually have to get back on to re-connect. I have a century link modem that is not that old and was even looked at and ok'd by the technician. The technician said the problem is at the box shared by my neighbors. I have called again without talking to anyone in the USA. I am tired of their high priced, lip service only way of handling my account. I am getting them replaced in a week. I am sick of their feeble excuses for poor customer service.

Tom Graham Prairie City, IA 2017-01-26

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The internet is fast and i get really good service with it where i live which is nice because i dont even get phone service in my house. Wifi connection was quick and i think they have the best prices in my area and thats why i stick with them

Lisbet Sarria Albuquerque, NM 2017-01-20

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0/6 people found this review helpful


My experience with CenturyLink has been a nightmare. Every month my bill is higher than I was told it would be. The wifi is so slow and freezes up even if I am right next to the router. I've tried calling but their customer service is awful. I've tried every trouble shooting suggestion on their website with no improvement. I'm calling today to have the service turned off as I refuse to pay them another cent for service that doesn't work, has never worked and likely never will work. I have friends paying way less for great service through another provider so I'm moving on..

Sherri Swint Phoenix, AZ 2017-01-19

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0/4 people found this review helpful


The internet is not strong enough to run 2 tablets at the same time. This is poor services that a customer has to pay for.

Leon Weaver Kenly, NC 2017-01-10

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I have been without Internet for three months now. I have lost count on how many calls I've made to the company to repair my service. Ive cancelled my service

Alphonzo Ardoin Glenmora, LA 2016-12-31

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I am furious with this service! I just moved here from midwest. It took forever for an installation appt. We finally got installed and were promised a whole bunch of discounts the 1st 12 and 24 months. The 1st notice came as a bill "estimate" 2nd notice came a month later as another "estimate. Both amts were different. Albiet they warned me it could take a billing cycle to establish the bundle but my 1st bill would NOT be a month in advance. The 1st bill comes and it's thru the roof! Through this time, I've had to call them 4 times regarding service, once was corporate. We have only been with them 3 months and already had to go to corporate! However, their customer service is a NIGHTMARE! Seriously it's traumatic. I used up two and a half phone batteries being cold transferred in circles for over 6 and 1/2 hrs. On another day, I spent my WHOLE day off trying to deal with billing ... Meaning from the time I woke up at 9 am until I was finished with household chores, including fixing dinner, around 615pm! This company bills what it wants. Then, cuts off communication. This should be illegal. I think it is, but the way our society works, they will get away with it for years and years until ... I don't know... Someone has the time to deal with them on a legal level. I will say....our neighbor warned us this would happen, but it was too late. She told us the day of installation. So on Century Link...if you have a lot of expendable income and it doesn't matter if or when you have service ... Go for it. If not, stay away! NOTE: in our area all our services go out at midnight for anywhere from 30 mins until the next morning EVERY NITE LIKE CLOCKWORK. So if this is happening to you everyday at a specific time ... You are not alone and it is NOT an "overload of users." -_-

Jeannette Bradshaw Portland, OR 2016-12-27

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0/2 people found this review helpful


Really bad service in the Spangle Washington area. Over the last year internet speed has gotten much worse. Century Link claims that are at bandwidth saturation and cant do anything to make the problem better but wont reduce my bill. The best you can get is less that 2mbps and that's on a good day. Would switch but no other provider in my area..... If ever get another provider in my area I will drop them

Mike Downs Spangle, WA 2016-12-27

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Century Link no longer cares about the quality of service. For almost 2 years now, my internet is down at least 3 to 4 days every 6 weeks. I have spent unnecessary time having to call the company and never once is the problem on their end according to them. I have had to request multiple work orders and at least 4 modems in the last year. The service men has been very helpful and as fast as humaningly possible considering they have cut the man power in the area where I live (Galax, Va). I'm beyond disgusted with this company!!! Hello Mr. Glen Post III, CEO. I suggest you wake up! I have at least 7 residents that live near me and all are having the same issues with this company. Contacts have been made to other internet providers in a team effort to get the service we pay for monthly. It's time to take action against this company.

Angela Worrell Galax, VA 2016-12-27

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Two miles down the road Centurylink will provide DSL service, but will not provide our street with the service. The only thing available on my street is dial up or expensive satellite providers. We have neighbors that would use the faster internet service at least 4, several calls and requests for several years and still no progress. It is a frustrating situation.

Jennifer Whitaker 2016-12-22

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For the most part, century link is good. I have only had a few minor issues in the past 6 months.

Kim Marienau Marinette, WI 2016-12-22

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0/4 people found this review helpful


worst company ever wont fix issues with home phone I finally just unplugged it. They run a new line from alley to house after I complained. but that did not fix the issue. I told them it is in their building cause people miles from me have the same issues with their home phones . internet service glitches every few minutes. it is an issue I think in their wires down the street. but they say its my house. Funny when it rains or snows or the wind blows I have issues with the internet service every few seconds. I guess it must rain, snow, and blow inside my house. worst service ever and we live in a small town down in a valley and no other available. dont go here if anything else is available EVEN if it is twice a much. ITS not worth a penny if it never works.

Brenda Gatewood Easton, KS 2016-12-09

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I enjoy my century link Internet the speed is very fast and it's very easy to log into.so I will give this company and A plus the service is very vary good and fast

Linda Day Waterloo, IA 2016-11-28

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0/13 people found this review helpful


They are terrible when it is working. It slows down and speeds up. It quits at random. It's enough to make me want to sell my house and move somewhere else.

Rudy Overbaugh McLouth, KS 2016-11-18

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0/2 people found this review helpful


Centurylink customer for 3 years. Rural service area but good satellite reception. I signed up for bundle with landline phone service and DirectTV. After low introductory prices, the bill has climbed nearly every month. Most recent was over $230 for basic services -- no movies, premium channels, PPV sports events, excess data or other premium charges. So, how about service? Satellite goes down almost every time it rains. When we call for service they tell us it is an areawide problem, and they are trying to locate where the failure is. Last month we had several days with no computer or phone, and only a few TV channels. Then there is speed. Booting up takes several minutes. Downloading anything is a nightmare. Common for a Facebook page to take 10 minutes, and frequently I get a "FAIL" notice after several minutes of spinning.

LINDA MCCREADY Jacksonville, OR 2016-11-05

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0/1 people found this review helpful


Dish offers fast Internet. Very quick for streaming movies and also streaming music. D-link router let's me access Internet in my home and over 100ft out to my garage.

Nicole Melia Esmont, VA 2016-10-31

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0/2 people found this review helpful


Was quoted one price but it has not been that price yet. They always have "other" charges. Always have trouble staying connected.

Tracy Madison Vernon, AL 2016-10-23

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0/1 people found this review helpful


I play alot of games on FB and century link some times works and most of the time is very slow

Sherry Hope Washington Terrace, UT 2016-10-22

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I play alot of games on FB and century link some times works and most of the time is very slow

Sherry Hope Washington Terrace, UT 2016-10-22

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Any changes made to the account creates accounting errors for months, regardless of what CenturyLink is providing (CenturyLink(Qwest)). Because the account is in error it requires calling. But after being on-hold an extraordinarily long time, the reps don't seem to be a able to do their jobs. They are polite. I give them that. But that becomes irrelevant when accuracy is needed. Asking to talk to a supervisor doesn't help. In the past I have had the information in my profile changed and no one else has access to my account other than the reps. If you have any other choice (we don't have where I live) take it! You'll be glad you did.

M G Albuquerque, NM 2016-10-17

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Service was too expensive and slow at times. Would start and end when not told to do so. I was trying to get a lower price or plan, but was told I had to add another service in order for the price to come down. Which would have been a higher rate to pay plus have the payments taken out of my bank account each month with a balance on the initial fees.

Ricky Sanders Portland, OR 2016-10-16

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0/1 people found this review helpful


Options very limited, speed and reliability very poor, monthly slow downs, service interruptions and poor customer service? they claim 24/7 service as long as its between 9am to 10pm EST M-F and 11 -8 sat, then 11 -7 sunday? talking to or using web get transferred around several times for a simple request? I am stuck due to our cities inability to secure better providers

Robert Hill Gig Harbor, WA 2016-10-09

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my provider is ok speeds most of the time but the pricing is on an average kinda high for middle and low class families, and now a days internet is a most for all homes throughout the nation, even for small children who attend grammar school use the web for homework so i think pricing should be looked at so all who need it can afford it, thank you!

Eva Tovar Glendale, AZ 2016-09-23

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0/6 people found this review helpful


Hello I am a full time college student at GCC that's Glendale Community College located in Glendale Arizona. I use my internet for all my homework as well as my children, for the most part its speeds are satisfying most of the time. There are sometimes though that when we are all on trying to get work done and its at a hour that internet is commonly being used by the whole world i guess i could say that the download times for certain things is sometimes frustrating! but to say the least I am comfortable with my services.

TRINA MIRANDA Glendale, AZ 2016-09-23

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0/5 people found this review helpful


Highly dissatisfied with this provider. Over the last few years cost has nearly doubled, and that was after removing my phone service from the bill. In the meantime, reliability of the service has gone downhill. Can't stream movies, connection to internet is sporadic, and calling support requires a minimum of 30 minute investment. Unfortunately, my satellite provider doesn't offer internet service in my area yet, otherwise I'd dump CenturyLink like the load of manure it is.

Jack Wilcox Hector, AR 2016-09-21

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Could not even get services hooked up. Continued to move my date back and wasted hours on the phone. I am a single, working mother who is also attending college full time. I cannot continue to drag my children out and ignore them to use internet while they are awake. Had to switch to another provider after weeks of waiting.

Torie L Ankeny, IA 2016-09-16

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0/1 people found this review helpful


We have horrible "high speed" internet service. We run a business from home and have multiple devices connected to wifi. This service drops internet connection frequently. Also, set up assistance was nonexistent. A modem/router was dropped off and another one delivered. Have called multiple times with no relief found. Intend on changing providers asap.

Cynthia Medcalf Richlands, NC 2016-09-14

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There combined billing with Directtv is a nightmare. They promise you one thing at Direct but you don't get it at Century Link until your on the phone for an hour. My service went down on Tuesday and I'm told they can send someone on Friday. The lady said it's in their outside line! Not satisfactory service

Ted Jorstad Spokane, WA 2016-09-14

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0/1 people found this review helpful


There combined billing with Directtv is a nightmare. They promise you one thing at Direct but you don't get it at Century Link until your on the phone for an hour. My service went down on Tuesday and I'm told they can send someone on Friday. The lady said it's in their outside line! Not satisfactory service

Ted Jorstad Spokane, WA 2016-09-14

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0/2 people found this review helpful


I just spent about 20 minutes on chat for no help at all and then when I complained they had been no help oh did you want to speak with a tech specialist. I told you my problem was my speed was too slow to play netflix what were you doing for the past 20 minutes!!!!!!

Linda Wilson Alamogordo, NM 2016-09-13

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0/2 people found this review helpful


For the past 7 months we have had nothing but problems with this company from random price changes to problems in the wiring that wasn't even on our property. The customer service department is lacking. However when their service is running it is decent.

Nikole Lucas Buhl, ID 2016-09-13

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For the past 7 months we have had nothing but problems with this company from random price changes to problems in the wiring that wasn't even on our property. The customer service department is lacking. However when their service is running it is decent.

Nikole Lucas Buhl, ID 2016-09-13

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0/1 people found this review helpful


In order to get a good review reliable and courteous customer service is number one sticking to the original agreement and pricing is extremely important also.Above everything else is honesty.

Leianne Robertson St. Helens, OR 2016-09-06

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0/2 people found this review helpful


CenturyLink use to be great but lately prices have gone up and speeds have gone down. They do provide pretty good customer service.

Terry Johnson Salt Lake City, UT 2016-08-30

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Century link is ok except for evening streaming signals get weak notice signals from phone get weak csr takes 13,min to get to phone everytime I have ever called

Michelle Rush Five Corners, WA 2016-08-30

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0/1 people found this review helpful


This is the worst internet provider I have ever had. I had encountered them before when stationed at Fort Hood and none of my soldiers in the barracks who had them had anything good to say about them. I get to Fort Riley and where I live know and behold the only internet provider is Century Link. Guess what. The service is horrible. I pay for 10mbs which 2016 is horrible speed compared to what the rest of the country has moved on to. The problem is I have at best only ever gotten 5.4 which I get as the customer service will be so glad to tell you...."you are paying for up to" I understand this and would be more tolerable if I was getting close to that and not falling between 1.4 and 3.2 on most days and 5.4 at best. What is worse is despite these connection speeds half the time their latency is almost as bad as dial up. I wont even say half the time its most days. I cant even join just a party chat on my PS4 because the latency is so bad. To give you an idea I cant even get a speed test to load up and tell me my connection speed anymore because the latency has gotten so bad. Yet century link has done nothing about nor do they make any attempt to improve their service. Cant play games online because of constant lag, cant watch Netflix because its always buffering every 10 to 15 seconds because of horrible latency. DO NOT get internet through this company unless they are your only choice like they sadly are mine. If I had any other option I would have left them a long time ago.

Michael Stoneman Milford, KS 2016-08-23

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We log onto my inlaws Wireless router our 3 phones and laptop. Plus our son does his daily schooling online. So far no problems in fact it has been a total breeze.

Kim Lee Mammoth, AZ 2016-08-09

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0/7 people found this review helpful


Customer service is non-existant. Speed is slow and rates are high. Always losing connection. Monthly bill changes monthly.

JOANNE MACNABB Minneapolis, MN 2016-08-07

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0/5 people found this review helpful


Worst provider ever. Bait and switch price kept going up. Internet was slow, tv picture pixeled out all the time and lagged. Called 5 times to get resolved. Someone came out to raise internet speed and the price, of course, and it is even worse!

Jeane Turner Colorado Springs, CO 2016-08-01

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0/3 people found this review helpful


The Dsl service isn't too bad. It costs less than $50/month which includes taxes and fees, and the internet rarely goes down and I haven't noticed a lot of throttling. The downside is trying to get customer service can be a pain, unless you do online chat, but every time I've done the online chat, the rep seemed clueless to help with anything.

Damon Savage Midvale, UT 2016-07-22

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Unverified charges on bill. Payment Records don't match. Customer service representatives unknowledgeable about miscellaneous added fees on my bill, rude.

Marie Wells Chubbuck, ID 2016-07-09

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0/1 people found this review helpful


Seriously, utilizing a low bandwidth capable phone line and pay double the competitors for a tenth the speed. Ughh.

Wesley Munger Cologne, MN 2016-07-09

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During the past couple of months, I have been having difficulties with this company. All started when I was charged for PRISM, even though I never had this service. I have called every month since April and I received promised that it will be corrected without any success. This month I was charged late fee when in reality I paid on time and the amount that I was told. I am still over charged and worse of all, every time that I called they have me on the phone for over one hour after being transferred from one person to another. I don't know if they communicate but it appears that no one seems to take the time to correct this problem. I have been with this company for many years and never have problems until this year. I am not only intent to cancel my services but I will also complete a report with the BBB. I am concern that all these problems may interfere with my perfect credit report.

Edgardo A. Menjivar Colorado Springs, CO 2016-07-05

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0/1 people found this review helpful


CenturyLink has failed me time and time again and I honestly wish there was competition around here for a decent, stable Internet Service Provider. I call several times a month complaining of speed issues and they have "fixed" the problem several times but not fixed it. It's a constant game of "sorry not sorry" with them. I have asked for some sort of refund due to them not giving me what they promised, and I have yet to see anything from them. I am currently hashing this whole fiasco out with our state Attorney General in hopes that something can be done. I you can, avoid CenturyLink at all costs.

Jessica Stone Plymouth, IN 2016-07-05

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Horrible, horrible, horrible service. I was set up for a installation between eight to Noon. No one showed up. I called in and they said it would be five fifteen. Still no show. I called again and they said there was a technical issue in my area and would have to reschedule for seven to ten days from then. I had to cancel an appointment waiting on them and then be told that they weren't even coming. No phone call, email or text. Customers service wasn't even apologetic. I cancel the order.

Carol A Minneapolis, MN 2016-05-05

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19/19 people found this review helpful


I called today to look for service in my area. The girl I spoke with was very in-polite. She either placed me on hold while I was still talking, and then she just hung up on me while I was asking questions. I have never experienced anything like this with anybody before.

Margarette Stevenson Billings, MT 2016-04-19

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22/25 people found this review helpful


Customer service is sorely lacking, not one person I've had to deal with has a professional attitude and my calls conveniently get dropped. It's a very frustrating company that will goober up your bill, guaranteed.

Michelle T. 2016-04-13

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8/8 people found this review helpful


for the rural area that we are located, the speed is better than expected. customer service has always been pleasant and outages minimal.

Tina Ervin Belgrade, MO 2016-04-08

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6/9 people found this review helpful


This is by far the worst service, speed and pricing that I've ever had. They just up your prices without notice. You can sit on your phone or live chat for hours waiting for help, and the speed quality fluxuates and sometimes the modem just reboots itself from out of the blue. I will be shopping for another ISP TODAY

Rhonda Nutter Granby, CO 2016-04-06

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15/16 people found this review helpful


Not at all happy with CenturyLink. Internet is slow, when its working. Trying to deal with customer service is a nightmare! They can't seem to get anything right!

Goldie Lyons Spokane, WA 2016-04-01

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20/22 people found this review helpful


The absolute worst company to deal with. Sends you items without you ordering them and then charges you for them, raises your bill (doubled) and says they're signing you up for new promotion and it takes MONTHS to get the bill correct. Sent a modem back that I did not order and it took them five months to acknowledge that it was actually returned and that was after I provided proof of delivery (all of the sudden, they could see it was returned in their system). Literally the worst company I have ever dealt with.

Jill Ohlrich Mesa, AZ 2016-03-31

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45/47 people found this review helpful


This company tells me that my area is not worthy of high speed internet, so I purchase what is available, but what they give me 90% of the time is under, way under and last night it was as bad as dial up.

Benny DeLeon Ocala, FL 2016-03-30

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27/29 people found this review helpful


The overall service is good. I used Internet to stream with multiple devices up and the Internet still work great for basic streaming such as video email social media. The price went up every year despite being a customer for many years. Century link won't offer lower price.

Callista Earlene Aurora, CO 2016-03-28

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14/17 people found this review helpful


Speed tests don't usually catch intermittent latency spikes. The service is plagued with them, especially during peak hours, and tech support refuses to acknowledge their existence. These spikes make gaming impossible, and streaming is almost always pixelated and/or boggs down completely. Tech support says these spikes must be the game server's, or the streaming service's fault, but I have had the same issue for any game and any streaming service from youtube, to hulu, amazon, netflix, etc. If you don't game, and you don't stream, then go ahead. Otherwise, stay away.

Stan Neal Nampa, ID 2016-03-22

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32/35 people found this review helpful


Overall I'm incredibly satisfied with CenturyLink. The internet is fast, reliable, and the best I've ever had. Even when I lived in Fort Smith, AR.

Ronnie Bell Mansfield, AR 2016-03-15

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4/6 people found this review helpful


The prices are just OK. They always try to bundle with ridiculous priced land line. Prices go way up if you don't bundle. The service works well enough and the set up and support "during" the hook up was goo. The customer service is absolutely horrible!! If you have any problem, be prepared to wait on hold for "a long time". I have spent four hours (two hours twice in one day) to solve a problem that was their fault one hundred %. Put on hold for twenty or more minutes at a time and transferred to five different people. EVEN the online chat you have to wait twenty minutes to get ant support. Called to cancel the DSL and again put on hold for twenty minutes at a time.....took forty one minutes to cancel....then another three days before it was turned off. I've never called when their "CALL VOLUME IS HIGHER THAN NORMAL..PLEASE HOLD" message was playing. Be warned.

Jim C Minneapolis, MN 2016-03-10

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19/19 people found this review helpful


One star is too much for this service. Streaming video's is ninety percent of the time impossible. When you call customer service the supervisor is not around, and the problem doesn't get fixed. I have called with this complaint more than twenty times in the last three years. I'm stuck with this service, therefore I have to move when my lease is up. I pay dollars a month for a lot of frustration.

Anna W Tempe, AZ 2016-03-04

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12/13 people found this review helpful


I was told my Internet speed was going to be a fare speed then it turn into speeds that you cannot hardly check your email. I pay too much ever month on time for this service as well as a telephone with unlimited long distance. I feel I am being ripped off but with this being to only provider with unlimited surfing in the area of my home I am stuck with these rip off con artistes. So stay away from Centurylink if you want to save money. I am about to get rid of there services and live without internet.

Ann W Barron, WI 2016-02-16

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11/11 people found this review helpful


The signal is horrible. My computer would be on for an hour and I STILL CAN'T GET ONLINE! I will never go with them again and of course they cannot do anything about it. It is not worth any price they offer. Lesson learned.

RHONDA F Fountain Hills, AZ 2016-02-06

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8/8 people found this review helpful


I called Centurylink, they said they could increase me to fourty meg, and signed me up, then they called me back and said its not cost effective for them to do that. Really!!!! But here in New Mexico they have me signed up for hard wire, wifi and phone with ten meg and as low as one meg speed. That speed is something from the last century. After months of not being able to watch wifi streaming video, movies without connection failures or re-buffering. I am changing to different company that has hard wire, wifi with one hundred meg and phone service as well for a better price. Streaming video, movies and TV are the future way. Centurylink needs to get with the needs of the customers or loose out.

Tim ODonell Rio Rancho, NM 2016-01-30

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15/16 people found this review helpful


I only give it one star because there isn't a minus stars. Our internet goes out every week. . I wish it wasn't the only company available. I have nothing good to say about this company's internet or phone service. If you have another choice I would not go with centurylink.

Susan Bass Mabank, TX 2015-12-02

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7/9 people found this review helpful


I would give them no stars if I could. They were okay the first year but when my promotion was up they promised they could get me one price per month but charged me over one hundred dollars per month, customer service was less than helpful, they said they fixed the problem but the next month the bill would be even higher. I canceled after six months because I was so upset with how they were billing me and they didn't give me any money back.

Josh P Vancouver, WA 2015-12-01

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42/45 people found this review helpful


I have been trying to connect to a customer service representative for 10 days both by phone and internet. The customer service reps leave you on hold forever and then tell you they need to transfer your call or email and then you are dropped. I have spent well over 6 hours with no result. I am finding a different provider tomorrow. I have NEVER had such horrible customer service.

Kari Smith Hastings, MN 2015-09-30

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7/7 people found this review helpful


Century Link makes me hopeful Google Fiber will come to Phoenix very soon. The speed and service isn't bad, it's just so expensive.

Rebecca Kahrhoff Scottsdale, AZ 2015-09-10

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14/20 people found this review helpful


Century Link advertises and charges me for the high speed but it never even reaches any where near that. When I complained they said it was the wiring in my house. I had the IT guy from work come check and he got the same speed at the point where there wiring enters the house as at my computer. NOT MY WIRING. He told me the problem is that Century Link has not upgraded their wiring in decades and every repair splice slows it down. I was on this site looking for a better carrier and decided to write a review.

Dale H Sandy, UT 2015-08-26

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9/9 people found this review helpful


Century Link advertises and charges me for the high speed but it never even reaches any where near that. When I complained they said it was the wiring in my house. I had the IT guy from work come check and he got the same speed at the point where there wiring enters the house as at my computer. NOT MY WIRING. He told me the problem is that Century Link has not upgraded their wiring in decades and every repair splice slows it down. I was on this site looking for a better carrier and decided to write a review.

Dale H Sandy, UT 2015-08-26

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7/7 people found this review helpful


We have had nothing but problems with them since we signed up in December 2014. I've had to call in just about every month for one reason or another. They've been overcharging me on my bill for the last 2 months now so I have to call in for them to correct it. Then, when they take their payment out of my account, they take the full amount they charged and not the lower adjusted amount so I have to call in again. Then they tell me that they will credit my next bill, which is still overcharging me. Their service people don't seem to know what they are doing! Stay away if you can!

Danielle T Sylvania, OH 2015-08-25

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7/7 people found this review helpful


We are not really happy with the CenturyLink experience. Very pricey, hard to get a hold of customer service. Seems to be all they have in this area.

Rosemary Stanley Medford, OR 2015-08-19

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7/7 people found this review helpful


I work as a Stay At home tech support advisor and rely on my network. Every time it rains or there even the slightest storm it starts dropping. When it doesn't work I don't get paid. Yesterday had an almost all day outage. Today it's back to full speed but drops off every few minutes and disconnected several of my callers. I had to again take day off. I don't feel it's too reliable and am starting search for different provider.

Brian McGuire Kissimmee, FL 2015-08-18

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15/17 people found this review helpful


The worst provider I've ever had. Paying for a speed and getting a fraction of what I'm paying for. With hours and hours of being on hold this week I've finally gotten a repair scheduled. A "repair" has already came out and gave me a new modem for no reason and lied and said our speed met their guaranteed mark. The speed AND customer service are terrible for a rural home. You do not get what you pay for and as much As you may try to voice your concerns, your value as a customer will never be felt. The fake "value you as a customer lines" are rehearsed and heartless. I'm not mean on the phone, I simply want to feel valued and have my bill reflect my services not my Wished services.

Jason Halbrook Salem, MO 2015-08-18

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6/9 people found this review helpful


the speed is very slow and not as fast as i pay for. it varies a lot through out the day and just cuts out randomly, its terrible

Crissy H Empire, MI 2015-08-10

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5/6 people found this review helpful


I am unhappy with century links service, Price I was quoted was great then I got my bill what a shame. Was price locked until they decided to raise my bill three times in one year. tv service sound drops out on us sometimes, Internets ok cant complain for the speed I pay for.. Overall very dissatisfied.

Mike Scott II 2015-08-07

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4/4 people found this review helpful


I know that Century Link is new to our area but the service and speed have been terrible and the price is high as well. I will be looking for another provider.

Tom Bellamy Winter Garden, FL 2015-08-04

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10/11 people found this review helpful


Constantly having to call or unplug the modem to get it to work. Slow and frustrating should be their tag line.

Trevor H Lehi, UT 2015-07-16

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11/11 people found this review helpful


It has so-so speed nothing to brag about for sure. They are over priced and they give some people special prices and others they don't. My charge doubles from one month to the next.

Yvonne Harr North Fort Myers, FL 2015-07-16

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12/13 people found this review helpful


i would give it less if i could terrible flat out terrible the utmost slowest internet i have ever had

William H Tooele, UT 2015-07-16

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8/8 people found this review helpful


I don't really like my internet connection or my internet provider.not very good service with my internet or with any reps at century link.had not have good experience with them and don't feel like i have a voice with them.

Sharon Fagen Punta Gorda, FL 2015-07-10

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20/21 people found this review helpful


Century Link / Direct TV is a company that charges way to much for the TV phone and Internet when you call them for anything it takes forever for them to come and help you. You have to agree to a 2 year contact which is wrong. I believe there should be some way for any internet company phone company TV company to help people that are on a fixed income like people that are on disability or social security excetera.

Janette Kimble 2015-07-09

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4/4 people found this review helpful


CenturyLink is unfortunately the only internet service provider in our neighborhood. We have a certain speed service, but have been receiving much slower speeds. Some nights it is impossible to stream Netflix so we just watch TV. We have called to see what the problem is with the speed and they reboot it and then a few days later we have the same issues. I would not recommend CenturyLink to anyone who has other choices in internet providers.

Kathy Hoffer Minneapolis, MN 2015-07-09

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8/8 people found this review helpful


I have had Century Link for over a year now. At first it was ok, but I never saw the advertised price on my bill. Many added on charges! Then when I added a second account it became unbearable! They have been miss billing me from day one! I have fought with them, I have filed with the FCC and I have a letter stating what the charges should be and still they over charge me every month! I once told them to cancel my account, this was done on their website through my account, and I was told that they would as soon as I told them who I am. REALLY! My best suggestion is to stay away from Century Link!

Kathy Zimmerman Butler, PA 2015-07-08

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14/16 people found this review helpful


I spent nearly an hour on their chat line checking the price for Directv and internet before ordering. I kept a printed copy of the conversation. Not once have they charged me the price they promised, it has always been more. I complained repeatedly every month and each time was assured it would be corrected. It never was and now the say it is DirecTv's fault, even though they promised the bundled price. BUYER BEWARE. Outages are common but usually short - still frustrating if you are watching netflix. Contacting customer service can be like watching paint dry and as about as helpful.

Steve R Sanger, TX 2015-07-07

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10/12 people found this review helpful


I have never had any outages, even when My television has been knocked out by the weather.

Thomas Kosakowski Denver, CO 2015-07-02

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9/11 people found this review helpful


My experience with CenturyLink has not been exceptional. My family has had a lot of trouble with the internet disconnecting frequently. We have attempted to call customer service multiple times and each time receive the same unhelpful response to unplug and re-plug the modem. In spite of reasonable pricing, no amount of credits to our monthly bill could make up for the lost time and issues that result from a lost internet connection (that is not unknown to occur every ten minutes on some days).

Venessa Scott Minneapolis, MN 2015-06-30

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7/7 people found this review helpful


Century Link has great promotional deals, but they have terrible customer services, especially when it comes to the loyalty representatives. I have had to call the customer service approximately three times in the past month because they have overcharged my account and did not provide me with the upgrade that was promised to me when I changed my plan. I have never experienced such a rude and inconsiderate customer service representative than when I deal with century link loyalty representatives.

Jennifer Conley Phoenix, AZ 2015-06-30

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44/47 people found this review helpful


They are not cheap, and their customer service really needs amped up. The servicers are slightly rude and the website is in need of major overhaul.

Crystal Angevine Wellington, CO 2015-06-29

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7/8 people found this review helpful


I upgraded to higher speed service and doubled my price. This required a new modem which I purchased. Since then, my dsl service drops out frequently. I have changed modems and no help, and they replace the new modem I purchased with a refurbished modem.

Dick L Fraser, CO 2015-06-20

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5/5 people found this review helpful


They are not willing to tell you about your contract ending they just start charging what they want. Just not happy with the connectivity. Half the time it does not work.

Sharon G Chico, TX 2015-06-17

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8/9 people found this review helpful


i get charged 200 for their services for just internet even after i had my bundle changed ! i need some thing that i can aford i am on si and dont get that much money

Tamra Camenzind Elma, WA 2015-06-15

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5/6 people found this review helpful


century link has worked hard to get our service to work upgrading router after router. The problem was the router continually dropped the signal and had to be rebooted several times each day. During this period over many months I considered changing service providers, but was impressed with century links service to fix the problem. However, when they increased the bill by (they refused to publish numbers) per month without any notice. After a couple of months with the price increase we caught on and called them. They waffled all over the board, agreed to bring the price back down to the original bill, but would not refund the over charges during the two months. Typical scam of these type of companies. They have NO shame or ethics whatsoever.

Jack Earnhart 2015-06-10

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4/4 people found this review helpful


Video stop and start up to Ten Mbps new computer and still bad. Bill keeps going higher. Look somewhere else for internet. Getting rid of phone and internet when contract done.

Melody Postle Shipshewana, IN 2015-06-04

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4/4 people found this review helpful


We have been with Centurylink for over 10 years, if you count our time in MT. Even there, we had major problems with them as far as reliability, but that was the onlly service available for our location. For the past 4 years in NM, we have had extremely annoying experience with customer service...the automated system that seems to be the first barrier to any service is nearly impossible, whether information is manually or verbally inputted, it does not register without several tries. Hold times on every single call are truly over 15 minutes. I have been on hold while writing this for over 20 minutes. Also, rates continue to change for the worse, although we have been with them all these years. We do not get rewards for loyalty. Now my automatic billing has increased without explanation, but service has not. This company has no concern for customer satisfaction at all, and service is not consistent with internet.

Lori Fisher Rio Rancho, NM 2015-06-03

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27/27 people found this review helpful


The modem that CenturyLink provided sometimes loses connection to the internet and it needs a complete reset to be fixed. After the reset, the connection is very reliable for the next couple of months until it starts losing connection again. The download speeds are good, however, the upload speeds are much lower.

Fernando M Albuquerque, NM 2015-05-26

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22/24 people found this review helpful


I haven't had any issues with the internet, but their service center needs improvement. If you make changes on your account, it may take six months to get it correct. We changed from a business line to a regular line thinking it would save money, but it didn't. We have to call monthly to get credit for long distance calls that are supposed to be free nationwide. It is like the reps you talk with on the phone don't have any idea how to do their job. Once our contract is up, we are looking for a new provider.

Lillian O Albuquerque, NM 2015-05-18

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27/29 people found this review helpful


AWFUL customer service - they lie about how much it's going to cost, magically raise the price, then spend months saying they're going to reimburse the overcharge without doing so. Internet also cuts out semi-regularly, and there's no offer for reimbursement for lost access time - if you ask for it, they say they'll put it on your next bill then never do. And the wait time when you call the support line for internet problems is ridiculous, often over half an hour before you're even connected to a human. Of course if you call to buy new service there's no wait at all. Pros are that when it works, the speed is fine, but it's just not worth it to deal with the connection and customer service issues. Go anywhere else, this company is not worth it.

Veronica Searles Denver, CO 2015-05-15

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90/91 people found this review helpful


I have been with Centurylink since they were Qwest. Hardly had issues with Qwest . Ive had nothing but issues with centurylink. For several years I was paying for high speed internet when it wasn't even available in my neighborhood. When I would call and complain about slow speed they would "help" me in tech support but not really. our neighborhood didn't know we didn't have high speed until one day centurylink came thru doing major work and we asked the work crews what they were doing and they told us we are installing high speed capabilities......I can go on with the issues Ive had but you get my point.....however there are only two choices of providers......

Cheryl Wise Kuna, ID 2015-05-15

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19/20 people found this review helpful


I have try other companies, so far this one is doing a good job. At first I had some problem but they fixed it for me over the phone.

Afina Johnson Colorado Springs, CO 2015-05-13

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13/22 people found this review helpful


Spent several years with Century Link as an ISP. Had phone and internet bundled and was moving. I decided to add direct tv at my new location and was told that all would remain the same. They dropped dl to three mb from twelve mb charging the same.:-(

James T Caldwell, ID 2015-05-12

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16/21 people found this review helpful


Century Link is a decent provider in the following areas: Speed, Pricing, and minimum of service interruptions. I would recommend the Customer Service department be more forthcoming with the dates for Auto Pay, as a disabled woman on a very limited income (far below poverty level), their very affordable service is still a little nerve wracking in the randomness of payment pull out on their Auto-Pay system. That being said, prices can't be beat!

Erin M 2015-05-11

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8/8 people found this review helpful


i feel they are slow and i have problems with my tv on netflix rebooting it self or it freezes up and i have four more months to go for the end of my contract very disappointing :( i would love to have tv and internet combine, it would be nice to have tv and internet without costing alot or have to sign up a year or two yrs. contract . living on disability isnt easy to have things that i would like to get :( it would be great to try this for a year to see how well it works out for me :) thank u schonie

Schonie Brewer 2015-05-09

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8/8 people found this review helpful


Poor customer service, phone system is difficult to navigate, customer service personnel are rude, frequent service interruptions.

Dean Weisbeck Long Lake, MN 2015-05-07

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9/9 people found this review helpful


Poor customer service, phone system is difficult to navigate, customer service personnel are rude, frequent service interruptions.

Dean Weisbeck Long Lake, MN 2015-05-07

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8/8 people found this review helpful


I am very unsatisfied with my internet service. Almost once or twice a month I have to call for repairs. Freezing up or runs slow most of the time.i wish there were other internet providers in my area to choose from. I am suppose to have the prism package ( which I pay for) however I am told by technicians that I do not have prism as I am over eight hundred feet too far away from the optic lines. Hmmmm. What exactly am I paying for then?

Christy Fields Cape Coral, FL 2015-04-28

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25/27 people found this review helpful


price r to high for a senior citizen,and the bundle keeps going up, y is it not feasible for a special rate for seniors on a fix income. don't need tv,phone, just internet what's so hard about that.

Bobbi Carter 2015-04-28

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8/9 people found this review helpful


Have been with Centurylink for more than ten years and I don't think there is a better value in my area.

Gregory Johnson 2015-04-27

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8/8 people found this review helpful


too slow, we are able to stream movies, the internet connection is so slow. I need a reasonable provider that has a high speed connection.

Kat T Cave Creek, AZ 2015-04-26

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12/13 people found this review helpful


I've had CenturyLink for about three yrs with little to no complaints. The one thing that bothers me is that I get half of the speed I pay for because of where I live. I would like to see my bill lowered because of this, but overall, it's a reliable service.

Katherine Tino 2015-04-26

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8/8 people found this review helpful


In general I have had relatively few problems with my internet with Century link, however they are pretty expensive for the service that I am getting.

Natalie Yarbrough 2015-04-25

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8/8 people found this review helpful


I been useing centurylink for almost a year now and have never had any problem that was not fix right away

William Gossage East Galesburg, IL 2015-04-25

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8/8 people found this review helpful


CenturyLink is the only option I had at my home. I live in a very rural area. In addition, I do not have the option of a faster speed because of my area. That all being said, I am very happy with my service. It works well and IF there is an outage, it is really short lived. The customer service has always been very nice, and helpful. All in all this is a great service provider. I bet it would be even better if I lived in a large city.

Kelly O Ogema, WI 2015-04-25

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9/9 people found this review helpful


we have been with century link for many years and I have come to the understanding that as soon as bad weather is within five miles or so we would probably have a bad connection if any at all. We have four gbytes which I thought was enough for my family and it but it turned out it wasnt. In the evenings when the children are doing school work, I am doing work and my husband is doing his work, we have consistant issues with being kicked off the connection and it gets really ugly fast here when that happens especially if you havent saved you work already done. But my biggest issue is we are now moving just two miles down the road and I was told that the best they could give us is one point gybtes? That is crazy because we were having aweful issues with four and now they want to give us one point five, I am now looking for a new carrier. Oh and not to mention, my bill went from thirty five fifty to sixty nine fifty, are you kidding me??? bye bye Century link

Deborah Rompre 2015-04-20

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11/11 people found this review helpful


Basically lied to me from the start-quoted xx/mo internet only-fiber optic install for xx (but credited back). Ended up being twice as much/mo (shock and surprise-" we cant imagine who told you xx/mo....."). Disconnected immediately. Don't waste your time- try someone else.

Scot D Denver, CO 2015-04-17

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93/98 people found this review helpful


They have great introductory offers but it's a hassle to get good offers after that period has run out. My rate doubled after the first year and anytime I try to lower my rate, they insist on offering me services I don't want or use in order to "bundle" and make it appear as if my internet is cheaper when the bundled extra service is double that of the internet pricing. The service is steady and reliable.

Fiona Pitman 2015-04-08

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10/10 people found this review helpful


I have had no issues or problems with my internet what so ever,Nor with customer service ither. I havent had to call about anything.

Rachael M Council Bluffs, IA 2015-04-06

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9/11 people found this review helpful


I would give them 0 out of 5 stars if i could worse internet around. !st trying to get someone on the phone from them for anything is about the same as the irs in tax time. 2nd hope you dont mind a .75 speed when they charge you for 20. 3rd during peak times enjoy waiting 3-5 mins for 1 email to load. just to back up my claim's.

Adam S De Forest, WI 2015-04-06

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13/13 people found this review helpful


pretty good service all around. Service calls. Connection is great. Polite time talk with. I'm not hooked up now cause I move. Trying to get my motherinlaw to hook up. This one year free would work she Would do it.so I could start up my Photography business then u could pay for it after. Thank you this opportunity. God Bless

Amy Miller Whiteville, NC 2015-04-05

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9/12 people found this review helpful


Century link has fantastic customer service and fair pricing. You get what you pay for in terms of speed. If you need more they have it and not badly priced.

Michael Rosen 2015-04-03

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9/9 people found this review helpful


The speed and service has been way more consistent than my cable provider was. I am getting what i pay for and really love their internet service for gaming and streaming like i do constantly

Glen Petersen Herriman, UT 2015-03-17

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9/11 people found this review helpful


The customer service is decent but the constant issues we have and varying speed is frustrating. I wish we had more options.

Tim Hendrix Blue Eye, MO 2015-03-14

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11/14 people found this review helpful


Speed - iffy at popular times of day Pricing - changes monthly - they do not honor what they initially quoted at time of sale. Service: Every customer service rep has a different answer. Invisible rate hike is corrected only to return in a higher rate one or two months later. They are quick to offer other products for purchase when they can't fix the one for which you are now paying.

B M Santa Fe, NM 2015-03-13

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20/20 people found this review helpful


I can't get a signal when i'm twenty feet from the router. It's ridiculous. even when i'm right next to it, i can't get stuff to load on my phone or computer

Dakota Mcavaney Fort Riley, KS 2015-03-12

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12/14 people found this review helpful


my service often does not work or is really slow and I only use one computer in the house. plus my internet service doubled in price this month.

Latisha Armijo Pueblo, CO 2015-03-09

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16/17 people found this review helpful


my service often does not work or is really slow and I only use one computer in the house. plus my internet service doubled in price this month.

Latisha Armijo Pueblo, CO 2015-03-09

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14/18 people found this review helpful


Good service, high price and the speed is satisfactory, but sometimes the speed change and turns very slow, maybe in another área they can provide a fast service......

Adriana Lopez San Luis, AZ 2015-03-06

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10/10 people found this review helpful


I bought the phone plus plan from century link. The representative told me that it was going to cost less then what I had been paying for my cell phone service plan and said that a deposit had to be made before i could get the service. They took the deposit off of my credit card and then I was able to use my phone. The phone service itself was grate. No problems there. However, the bill kept getting higher and higher each month until they were charging me over half of what I was originally supposed to be paying. I called and the representative told me that I had additional charges for using long distance calling which was supposed to be included in my service plan. She was not helpful at all. Actually, I must say she was a bit rude. So I terminated my service through century link.

Zachary B Patrick Springs, VA 2015-03-05

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13/14 people found this review helpful


My internet carrier is not as fast as I would like. I Don't know if I would pay more money that I could get faster service. Tech service seems good.

Sam Roth Onalaska, WI 2015-03-05

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8/9 people found this review helpful


I have had century link on and off for over seven years. The actual internet speed is good, at least for my needs but every year I have to haggle with customer service to get their best price. Currently I am paying the lowest price anywhere for high speed

Kevin RObison South Jordan, UT 2015-03-04

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10/13 people found this review helpful


I'm giving them few stars. I was told I would get twelve MB per second but rarely get even eight MB. I can watch Amazon and Netflix if no one else is using the Internet. Comcast is just as bad. I get fourteen MB with them and they promised over twenty five MB. With Comcast they made me wait a week to fix my Internet outage. I work from home on the Internet. As far as I can tell no one cares about Westminster.

Steve Luiting Broomfield, CO 2015-03-02

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20/20 people found this review helpful


This company has horrible customer service! After over charging me and failing to bundle my service with direct tv as promised (almost 6 month ago) i was told that no one with customer service to include supervisors have the ability to make corrections to your bill. I was also told that the original order to bundle was never entered so don't believe them when they tell you something is completed.

Justin M Tucson, AZ 2015-02-27

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76/76 people found this review helpful


I've had my CenturyLink Prism for almost two years now. I absolutely love the service! Since getting my HSI and Prism TV, I have had the best experience with it. NEVER has my service stopped or slowed down. I work from home, so a reliable connection it has been. So, yea, hook me up : ) Thanks for a chance to share my perspective!

Melissa Byrd 2015-02-26

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10/10 people found this review helpful


Would not even give them a Star. This provider Fails in every since of the way with customer services. They are over priced. They manipulate bills with out notification. Turn my world of TV & Internet to a Living Hell. I was late with a payment but did get it paid before shut off date ! They wanted me to pay for bill not due till next month. I refused they shut off my services. I THEN PAID AGAIN TWICE BUT mY SERVIVES STILL OFF.THEY CAN LEAVE IT OFF come get there equitment.

Janet Ryan Phoenix, AZ 2015-02-26

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121/124 people found this review helpful


When I'm watching Netflix on my play station it will reload. There's been a few times my modem will crash. And I pay over seventy five dollars a month. Don't recommend!

Arturo Cortez Saint Paul, MN 2015-02-20

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18/19 people found this review helpful


Centurylink is very slow, and connectivity is constantly in flux. Two months ago I switched from Comcast, but, unfortunately, I simply traded one set of connection speed and connectivity problems for another.

Timothy McGettigan 2015-02-09

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10/10 people found this review helpful


Sorry, I have not experienced anything positive with Century Link. I have made monthly calls to them to try and get what they promised and get to spend several hours on the phone and go thru several people and it still doesn't fix my bill. The speed is nowhere near what they say. I am told my bill is one thing and get a verification code only to find out from the next person that it doesn't say that in the notes. Very frustrating. I just want honest service and correct bills.

Michelle Johnson Cedar City, UT 2015-01-30

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66/70 people found this review helpful


century link has been great. great service, reception And quality. their bundled cost is a great value. I have no complaints.

Lisa Fairburn Spokane, WA 2015-01-29

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15/21 people found this review helpful


Our service is mixed and variable. Their website takes a long time to load and doesn't run smoothly (too much content).

Kathleen M Telluride, CO 2015-01-25

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8/9 people found this review helpful


Their customer service department does not have it together. I have been dealing with a billing issue for four months, and they keep crediting my account but not changing my services. In turn I have been having to call at least once a month instead of it being just a "one phone call and everything is taken care of" ordeal. I am not impressed, and customer service is what makes a company.

Amber Hoover Sneads, FL 2015-01-18

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11/11 people found this review helpful


Great price, good enough speed. Wish I didn't have to call in every year to pretend cancel in order to renew my promotion pricing.

SamanathaD W Boise, ID 2015-01-09

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61/68 people found this review helpful


We have Centurylink for our Wifi in Aurora, CO. We were looking for higher speeds but found out through highspeedinternet.com that we already have it! Thank you HighSpeedInternet.com!!!

Joshua Trollinger Aurora, CO 2015-01-09

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13/17 people found this review helpful


I have had ok results with the actual internet. Even after I increased my speed and bought a new router it doesn't seem as fast as should. As far as customer service goes, i have had one really bad experience, but usually the people are nice and helpful. Definitely beats dealing with Comcast.

Marnie E Tallahassee, FL 2015-01-07

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17/18 people found this review helpful


CenturyLink is a reliable internet provider. My payment just went up though, and I'm still getting the same service. Not sure how I feel about that. Otherwise I've been happy overall with them.

Sheeba Sanchez 2015-01-05

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8/9 people found this review helpful


Centurylink's service is good in the area where I live. I am addicted to my PC and the only time the internet has been down has been minimal. If my PC starts running slow or I get a virus then I am glad that they have the ability to go inside my computer and clean it up. The service only cost me very little and I would rather give them a little money rather than purchase another computer. The service ins available twenty four hours seven days a week and i am glad that they are there for me.

Albert Holt Greeneville, TN 2015-01-02

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10/12 people found this review helpful


Over all the internet & phone services work great, but watch your bill for charges of modem lease if you purchased your modem. I've been fighting this for months.

John LaRue Park Rapids, MN 2015-01-01

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9/9 people found this review helpful


After several years at our current slower DSL speed I would have hoped that we could be upgraded to higher bandwidth

John Hogan Montrose, CO 2014-12-31

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11/16 people found this review helpful


It rarely ever goes out but I think the price is a little to for the speed I have it should be fasted

Chris Darcy Mesa, AZ 2014-12-30

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21/22 people found this review helpful


Speed is so so i wished it was a little faster when I have multiple windows open when I'm downloading mutiple movies at once but other than that the service is fine.

Surina Voegele Las Vegas, NV 2014-12-29

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27/34 people found this review helpful


We live in a slightly rural location, so I understand that internet speed may not be that great here, but some improvements and upgrades to the system would be nice for the price that we are paying. The internet service is pretty consistent (meaning no outages), but it tends to be fairly slow. The company is fine for customer service.

Wendy S Woodland Park, CO 2014-12-29

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10/11 people found this review helpful


Due to our location, we have no choice. We have to use Centurytel. The speed is honestly as slow as dial-up, but they tell me it's the best they can do. We pay a LOT for nothing but waiting. I have to reset the server before using any device every time. It keeps automatically disconnecting. If any one out there is monitoring this site, offer consistent service at a higher rate of speed, at a better price. Fix ours and I'd be glad to update this review!

Patti Vlasak Elroy, WI 2014-12-28

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9/9 people found this review helpful


I love my CenturyLink provider, they are very helpful when I have a problem with my internet and come and check what is wrong when they can't fix it over the phone.

Stephanie Robertson Rigby, ID 2014-12-27

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8/9 people found this review helpful


My internet provider isnt bad. The speed is good. Just wish the price was a little bit less than it is. All in all its good.

Debbie Stone Centralia, WA 2014-12-18

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11/13 people found this review helpful


Very good service I sometimes have problems with internet speed other han that it is great.

Raquel Labrada Glenmora, LA 2014-12-15

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11/12 people found this review helpful


Had a few issues at the beginning, but they do offer good service, as any other company they try their best at serving people. overall i would recommend it to others, just wish they could give discounts to their loyal costumers.

Anabel Guerrero 2014-12-12

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8/9 people found this review helpful


I have the best price for internet and cell phone. The customer services is very welling to work with me any time I call.

Sherry Butcher Las Cruces, NM 2014-12-11

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13/19 people found this review helpful


The service for internet only is getting really expensive but the connection is good with few problems.

Natalie Yarbrough Minneapolis, MN 2014-12-10

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10/10 people found this review helpful


okay internet we have the highest speed available Sometimes it just freezes and wehave to reboot the computer sometimes it just runs slow

Kerri Renner Council Bluffs, IA 2014-12-10

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13/15 people found this review helpful


CenturyLink has been an excellent provider since over a year ago when I signed up. The speed is fast the price is fair. There were a few bumps when I first started but they worked well with me to fix all issues. I have had great service ever since. I highly recommend them!

Shari Quickle Glencoe, MN 2014-11-30

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8/9 people found this review helpful


Have had CenturyLink for a couple years after moving to this area. Have never had any issue with connectivity. Reliable. May have to up my Mbps for use when streaming movies. Satisfied customer.

Dan Watland Albuquerque, NM 2014-11-18

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13/17 people found this review helpful


I'm unhappy with the few times that I've called customer service. Very long wait for phone calls. Ok service at home. Price could be lower.

Karli Prime Colville, WA 2014-11-06

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9/9 people found this review helpful


The internet connection is really spotty and slow i wish that it didnt go out every time it rained im almost afraid to see how it works when i snows

Mackenzie Parsons Bristol, TN 2014-10-30

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11/12 people found this review helpful


Ive been pretty happy with my century link service for years. My current (although not "top speed") is enough to browse, email and even access shows on my Roku system. Movie download could be quicker but I like what I have for the price!

Wendy Phillips Albuquerque, NM 2014-10-29

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9/13 people found this review helpful


I can't argue with the speed, especially when up to ten devices are using it at the same time. However, unless the price can match my income better, I just can't afford it with or without bundling.

Katrina C Mabank, TX 2014-10-27

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11/13 people found this review helpful


CenturyLink offers some good prices, but terrible speeds. We get slower speeds than they even said we would. The only reason we have this internet is because it's all that we can get in our neighborhood! Everyone in the neighborhood wishes it was faster.

Madeline H Stillwater, MN 2014-10-23

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13/13 people found this review helpful


Disappointed in the consistency of Century Link's internet. I have had to reset my internet many times in order for me to watch programs such as Netflix. My computer comes up with an error reading unable to locate the internet.

Celeste Bemoras Denver, CO 2014-10-21

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75/78 people found this review helpful


We have had Centurylink and the fastest speed in our area was too slow. We upgraded later and it was ok and the price stayed the same as the promo price is good for years if you bundle home phone, long distance ect. with them. Last week I upgraded to a faster speed again and don't notice any difference but are being charged more for this. Customer Service waits at times are long, I tried on different occasions to no avail getting through. Tried again another day and waited minutes. The Speed test shows my computer is not getting anywhere near the purchased mbps. Not real happy.

Cindy Miner Sioux Falls, SD 2014-10-20

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50/53 people found this review helpful


We are in a rural area that previously only received dial-up internet service. Now with CenturyLink our connection is better but certainly not perfect. Downloading video is slow compared to Comcast internet service which my sister receives and is not available to my home. There is a lot of room for improvement which CenturyLink so far has not attempted to make.

Karen Knight Palmyra, VA 2014-10-20

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10/10 people found this review helpful


CenturyLink provides a relatively reliable high speed internet service. We have very few issues with interruptions of the service, however, it seems that our speed is not as fast as it should be. We are a tech savvy family of six that uses gaming consoles, tablets, phones, and computers; and we are usually connected to the internet all at once.

Krystyna Watson Foley, AL 2014-10-18

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14/20 people found this review helpful


My service blinks out for a few minutes off and on all the time. When it works, it works well but if you are streaming video or playing an online game it can be a pain.

Colette W Socorro, NM 2014-10-18

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9/10 people found this review helpful


The one thing that can't be better is the pricing. Always spceials and great to get a bundle with just internet and phone. The downside is the speed that slow when there are lots of uses on. Early morning is best but later in the day not so much.

Sherry Butcher Las Cruces, NM 2014-10-17

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15/18 people found this review helpful


I am, for the most part, satisfied with all aspects of Century Link pertaining to the internet service I get. It is affordable and I am not surprised with unexpected rate increases etc.

Jerry Platz Cheney, WA 2014-10-17

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8/10 people found this review helpful


The service is good: speed, uploads, reliability, but it's expensive and I'd like to find another company with comparable service with lower payments.

Katherine Tino Las Vegas, NV 2014-10-17

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24/26 people found this review helpful


Not very happy with centurylink, price is too high, speeds seems awful slow for how fast they say it is.

Debra Sosa Clearfield, UT 2014-10-16

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14/15 people found this review helpful


CenturyLink is available to us out in the country, but it is horribly slow. The price is very high to me. We lose the connection at least three times daily. Also during peak times, only one person can be on the internet at a time. Very disappointed with the sales, service, and product.

Anita Duvall Atkins, AR 2014-10-16

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11/12 people found this review helpful


Davis cable internet is fast! It's a little pricy but worth it. Service is and customer support is great. Able to cancel at anytime, and change internet speed.

George Laue Cheney, WA 2014-10-16

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9/10 people found this review helpful


My internet is decent. It does its job, yet I feel like the price we pay is too much and it is not great.

Jacqueline Torres Tempe, AZ 2014-09-22

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14/15 people found this review helpful


I have had CenturyLink in the last three places that I have lived and in two of the places Time Warner wouldn't even come out were I was. Didn't know anything about CenturyLink until I used them. They are good and i have not had any problems with outages.

Patti Barlitt Mount Vernon, OH 2014-09-20

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10/11 people found this review helpful


I'm pretty happy with my dsl Internet service thru century link. I think for the speed of dsl which is rather slow compared to other broadband, the monthly cost should be much cheaper. It is the only broadband service currently available where I live.

Chad Smith Coats, NC 2014-09-04

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9/11 people found this review helpful


If I don't sit right next to the box I dont get enough reception to use my device. Also if we use more than one device it will bump one if the devices off so only one person can use the internet at a time

Miss A Seattle, WA 2014-08-25

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25/27 people found this review helpful


CenturyLink is pretty sweet for dsl ,I had Timewarner at my old location,and CenturyLink's connection seems to outperform and its DSL!

Dekker Osborn Troup, TX 2014-08-20

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9/10 people found this review helpful


I have no complaints with my current internet provider, except would like more speed , always. Have had internet outage for substantial amount of time only once or twice due to local equipment failure. I have this with my email also, wish my tv service was as dependable as my internet service.

Kimberly Snyder Manteo, NC 2014-08-11

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10/10 people found this review helpful


For the price, I don't think you can get any better. During storms, the cable & internet do flicker out, but that's to be expected. If there's ever any issue with billing or anything at all, their customer service is top notch. I'd HIGHLY recommend CenturyLink over any other service I've used in the past, simply because it's affordable. For three devices, the internet isn't as fast as I'd like, but manageable.

Callie Phillips Port Charlotte, FL 2014-08-07

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12/16 people found this review helpful


I pay a decent price for fairly fast service. Whenever I have needed help I have always spoken to someone friendly and helpful. I really can't say anything bad about Centurylink!

Alexis Mendicino Naples, FL 2014-08-05

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17/21 people found this review helpful


I really like century link high speed, they are very reliable and customer service is great.

Melinda Oquinn Abingdon, VA 2014-08-05

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9/9 people found this review helpful


CenturyLink internet is very good except for the speed. The speed is very slow where I live in the country.

Brenda Hutto Hartford, AL 2014-07-29

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9/10 people found this review helpful


Most of the time, CenturyLink has fairly fast internet. It's good enough for my family and I to all use it at the same time without issue. That said, their prices are a bit exorbitant, and bad weather can slow the speeds to a crawl.

Jessica Miller Columbia, MO 2014-07-26

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16/18 people found this review helpful


Overall I have been very happy with the Internet service provided by CenturyLink. We have the 2nd to the highest available DSL service in our area with the ActionTec C1000A DSL modem and have had it for about a year and a half. Over that time, the only time we have had any problems with the service is when the area loses power during a thunderstorm or other power outage. I have tested the speed with several test sites and the speed is right at the advertised speed. We have no problem streaming several 1080p HD feeds from Netflix and downloading large install and update files to a PC takes very little time. Just for comparison, I have been using the Internet since the 1980's during the days of a 1200 baud dial-up modem. My only minor complaint is I feel the price is a little high. Overall, I am very pleased with the service provided by CenturyLink.

David Smith Klamath Falls, OR 2014-07-24

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13/14 people found this review helpful


Fast speeds at the promotional price. Retail pricing is too expensive. Overall they have been quick to answer and relatively helpful when I had issues.

Andrew Cesla Cedar City, UT 2014-07-08

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10/12 people found this review helpful


My Internet seems to go in and out a lot. I am one of the lucky few who got a certain price for life because I think Internet is overpriced. The speed is never fast enough but I am on the lowest or the second lowest speed available.

Patricia Mason Phoenix, AZ 2014-07-07

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31/33 people found this review helpful


CenturyLink has been reliable for low to moderate internet speed connections but has failed in the area of high speed WiFi usage as we found out when we installed ROKU in our home. Since installing the streaming device, we found that download times are much slower than when we view online directly. Thats a huge problem, because we can't all crowd around the computer to watch favorite shows that should be streaming hassle free to our HDMI configured TV's. It doesn't happen always, but it happens enough to cause us to begin searching for other internet providers for relief.

Steven Hauptman Goodyear, AZ 2014-06-30

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18/18 people found this review helpful


Centurylink is not my preferred internet service but it is the only one available in this area other than satellite service. It is expensive and the personnel are not at all pleasant to talk to. I am forced to deal with this for now until I find a better company that could offer better service.

Mary Ortiz Belton, TX 2014-06-29

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10/11 people found this review helpful


Service is great. Never had a problem with streaming video. Beats out Xfinity hands down for the price. Customer service is less than desirable. Not able to assist in my request to bundle service with my existing DirectTV.

James Rogers Salt Lake City, UT 2014-06-28

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33/41 people found this review helpful


In the two years we have had this , we have not had any issues with anything, We are pretty happy with Century Link,

Sheri Hand Kent, WA 2014-06-24

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10/10 people found this review helpful


Honestly, they have been ok. The speed of our internet access has been acceptable -rarely any problems or crashes. I frequently have multiple pages open at one time and speed is always acceptable.

Patricia Hawke Victoria, MN 2014-06-22

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8/8 people found this review helpful


The customer service is great, but When i first started my service I had to call back because when I initially started service they had me set up on a slow data speed, I upgraded the service then my internet was down for about 3 days because I upgraded the service and they didn't know where the connection was, the customer service is amazing, which is a deal breaker with me with most companies, they are friendly and most of them are knowledgeable. I would recommend them !

Jayson E Lucas, OH 2014-06-12

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8/8 people found this review helpful


The speed could be better, although I get their fasted available to my area. The pricing is to high, even when bundled. However, their service is average. Often it takes up to several days to get repairs done. We had a tree that fell on the line and the line was on the ground, they refused to fix this and the local county supervisor had to call them. Was not impressed with this at all.

Debra Holloway Hustontown, PA 2014-06-10

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8/9 people found this review helpful


Excellent service, and the price (with the usual discount) can't be beaten. I've been really pleased with them overall, even though we do tend to have a lot of service outages on the phone lines and power. Throughput is good, though the download speed is VASTLY faster than the upload, so posting photos can take some patience.

M Bybee Flagstaff, AZ 2014-05-30

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10/13 people found this review helpful


Customer service is good. Online account works great. Internet is fast but lags compared to other services I've used in the past. Would recommend this service to friends.

Jackie Reynolds 2014-05-25

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8/8 people found this review helpful


Century link is good but I think the prices could be a little better. They have service representatives that can hardly speak English and it is hard to understand them.

Heather Gomez Albuquerque, NM 2014-05-25

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17/19 people found this review helpful


The customer service answers quickly, they are very helpful and friendly. The service was installed on the same day promised and correctly. Service has been up and running to the promised speeds and so far has never failed.

Fadi Abdelkader Issaquah, WA 2014-05-09

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9/11 people found this review helpful


Centurylink Internet basics has been wonderful. The pricing allows me to surf the web for the latest deals on all products and services. The Centurylink Internet Basics customer service main contact number answers with minimal waiting.

Andrew L Peoria, AZ 2014-04-30

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14/16 people found this review helpful


My internet service is very good overall. I do wish we had a faster speed available in our area. The price is good and we were also able to get a locked in price for 5 years so no surprise price changes.

Lacey Long Roxboro, NC 2014-04-26

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11/11 people found this review helpful


My internet is ok but it could be better than that and the price is too high for the speed I get. Have been looking for a better deal. I have it packaged with satellite tv and I know they could offer a better deal. I would like protected service too.

Mary Ortiz Belton, TX 2014-04-25

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10/11 people found this review helpful


Century Link has been a great provider with minimum issues with the internet. I enjoy the cheap prices

Kara Glover Oakland, FL 2014-04-21

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9/10 people found this review helpful


Century Link is a good internet provider and I really enjoy my internet. It helps me keep in touch with some of my family thats miles and miles away.

Melinda Oquinn Abingdon, VA 2014-04-18

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8/8 people found this review helpful


I just moved here from Alaska and signed up for Century link it has been an ok service but I have had to replace my modem three time already. The speed goes up and down everyday so at times it is good and others it goes slow I have to unplug my modem alot.

Jennifer Crosby Redmond, OR 2014-04-14

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10/18 people found this review helpful


I enjoy getting on the internet. The speed is good. There are times where it is slow to load or have to fix a page. Pricing is a tad high I think . Service is good.

Sheila Alaniz Sapello, NM 2014-04-14

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10/10 people found this review helpful


Overall I am pleased with the speed of the internet however it is quite pricey for me. I used to pay less than 20 dollars a month for the same speed but I had to switch carriers when I moved. I like that they send you the router to install, but there was a mix up when I ordered it and I had to get a new one which was a hassle.

Natalie Yarbrough Minneapolis, MN 2014-04-14

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12/14 people found this review helpful


Centurylink has the best service around, and the best customer service representatives, who are willing to work with you, to assure your satisfaction.

Catherine Pink Naples, FL 2014-04-14

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11/13 people found this review helpful


I love my centurylink. I get good service and prompt repair and customer service. I have recommended them to my friends.

PHYLLIS JOYCE Mount Airy, NC 2014-04-14

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9/9 people found this review helpful


It works great most of the time but sometimes it's too slow to stream tv. I wish cable internet was available in my area.

Karli Prime Colville, WA 2014-04-14

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8/8 people found this review helpful


I really have enjoyed CenturyLink internet. The service is reliable, works well and is fast enough for me. Usually customer service is very courteous and helpful although I rarely have reason to contact them. My one complaint has been that once when we were traveling in an RV and couldn't get emails regularly, I missed a payment. One payment and had never missed before. They did not call me, just sent an email. When I got home my browser said I no longer had the service and to call. I felt since I had always paid (not even late) in the past, that they should have tried to contact me by phone before disconnecting my service. Their only comment was that they had emailed me and that I should set up on auto pay. Reluctantly I did set it up on auto pay and have had no problems. I can't complain about the cost of the service and it works well so I have no plans to switch.

Mary Agloro 2014-04-14

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8/9 people found this review helpful


The provider notified that a virus was being sent down my line and help me isolate the problem was due to another computer in my household was generating the virus, as I didn't know another computer was tapping into my line. Also when I decided to quit the provider, they offered to lower my bill by half for a full year. I'll stay with this provider because they care about their customers.

Tim Karas Spokane, WA 2014-04-14

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11/15 people found this review helpful


We were with Qwest and now Century Link . It has been very reliable and is fast enough. The price is very fair.

Mary Agloro Mountain Pass, CA 2014-04-06

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8/9 people found this review helpful


I prefer CenturyLink over anyone else. They have great customer service and always fix any problems that we have. They tend to be a little pricey but overall good.

Christine Herrera Lima, OH 2014-03-26

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12/18 people found this review helpful


Speed is pretty good way out in the country. Reasonable price and the best service of any inter net service I have ever had.

Jerry James 2014-03-24

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8/8 people found this review helpful


Works good for the most part. Speed depends mainly on how many people are currently using internet in the area. Down times are annoying because you aren't given warning of when they will be or how long.

Teresa Hoyt Omer, MI 2014-03-23

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10/10 people found this review helpful


I have had century link high speed internet for 10 years it's the only one I can get living in the country and I have enjoyed it, but I wish it was faster, I pay for the highest speed I can get now. But other wise it works fine!

Alice Benter Oelwein, IA 2014-03-22

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8/10 people found this review helpful


I have used Century Link for several years now and have been more than happy with them.

Edna Willadsen Port Angeles, WA 2014-03-20

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10/11 people found this review helpful


I am giving CenturyLink 5 stars because they offer great, fast internet at a great price. When they schedule maintenance they do it late at night so that it doesn't affect a large amount of people and they always get your internet back up and running very quickly. Any time I have called about a problem or with a question, the associates are very nice and polite and very helpful. I definitely recommend getting internet through CenturyLink!

Becky VanGinkel Pembine, WI 2014-03-20

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9/11 people found this review helpful


I live in a rural area so the speed is not as fast as the big cities.

Alan Willey 2014-03-20

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8/8 people found this review helpful


Century Link is the best Internet service provider ever! Set up was fast and easy. They provide free Norton anti-virus and helpful website features, as well as great customer service reps. I have been with them for almost 3 years and have never had a problem. I love being able to connect every time and having continuous Internet service with fast downloads and excellent streaming. So much better than previous providers, I am very happy with them.

Kathleen Marie Smith Cottonwood, AZ 2014-03-20

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8/10 people found this review helpful


I do not like CenturyLink, My internet was down for a week before the fixed it, when I called I could never talk to anyone it was automated, an all it would say is they would have it repaired by the next day at 1 o'clock an finally 7 days later it got fixed. It also constantly screws up. Would love to try a new carrier.

Debra Morris Glouster, OH 2014-03-19

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177/211 people found this review helpful


Overall I am happy with my service. I do wish they offered wireless modems but other than that my service is pretty good.

Lydia Goodman Spokane, WA 2014-03-19

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9/12 people found this review helpful


We currently have centurylink in our household. We have had to call them a few times regarding the service, we received a new modem but the service is still the same. The only option we get is to upgrade to a faster speed = more money and we'd need a new modem = more money.

Becky R Portland, OR 2014-03-19

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15/15 people found this review helpful


It is kind of slow but the price is pretty OK. I have one price for life if I never change anything.

NS PEARL Eugene, OR 2014-03-19

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13/13 people found this review helpful


I really love CenturyLink they are very helpful and are easy to set up with. Paying bills for it is very easy and simple.

Autumn Rodrgiuez Medford, OR 2014-03-19

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8/8 people found this review helpful


Internet is pretty pricey. Also there are times where they work on your internet and dont tell you. So you don't have time to prepare for it. Also depends where you live, but you might have a lot of outages.

Alexis Hyde Las Vegas, NV 2014-03-19

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30/35 people found this review helpful


I like the fact the service dont dropvery often. But the speed in my area just to slow.

Damien Crawley Bedford, PA 2014-03-19

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8/8 people found this review helpful


Speed is pretty good way out in the country. Reasonable price and the best service of any inter net service I have ever had.

Jerry James Stephenville, TX 2014-03-19

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8/10 people found this review helpful


Good service

Paulinha Russell Jacksonville, TX 2014-03-19

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11/12 people found this review helpful


My provider does give me good service however I could use at least twice the Mbps.

Kenneth Adams Yuma, AZ 2014-03-19

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12/15 people found this review helpful


We've tried other internet providers in our area, and CenturyLink is by far the best. There's rarely a disruption in service, and is fixed promptly if there is. CenturyLink is always available if you have any kind of problems Love my CenturyLink!.

Deena Vanbergen Longview, WA 2014-03-19

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8/13 people found this review helpful


Pricing high without a bundle and I like my DISH and cell phone

Kathy Heninger Logan, UT 2014-03-19

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13/16 people found this review helpful


Fairly reliable service. Speeds are pretty good but limited to 7Mbps where I live. Prices are too high for the speeds.

Jacob LaFountaine Helena, MT 2014-03-18

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8/8 people found this review helpful


slow speed , high price, trying to find a new internet provider, in my area

John Mizell Roy, UT 2014-03-18

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9/10 people found this review helpful


Centurylink is more expensive than other internet service providers I have had and a couple of times I had difficulty connecting to the internet.

Natalie Yarbrough Minneapolis, MN 2014-03-18

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17/20 people found this review helpful


Overall the service has been good for DSL service. But the speed lags at times and outages do not seem to be planned nor advertised.

George G Red Springs, NC 2014-03-17

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12/13 people found this review helpful


Our Internet service is very reliable. We don't have the fastest speed available, but it is fast enough to be able to stream movies and television online while surfing the internet too. I wish the pricing was more affordable, but there aren't too many options available in our area.

Angela M Potosi, MO 2014-03-17

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9/9 people found this review helpful


I simply LOVE Centurylink...everything about it! I've ALWAYs been met with courteous and qualified Customer Service Representatives and have resolved every issue I've ever had quickly and professionally. I especially love the computer protection that I bundled with my home phone & internet and I've relied on that a few times when I've contracted computer viruses. I will never forget when my computer was LOCKED DOWN by the supposed "FBI" for "illegal downloading activity" (I NEVER download anything-I'm the most inept person when it comes to that sort of thing) I was instructed by the "FBI" that if I wanted my computer back, I would pay them $300. through "GREENDOT"! I had flashbacks of previous viruses and the thought of lugging my computer (yes, I'm one of the last Americans that still use a desktop) to my local Computer Guy (who has lost a computer on me), hundreds of dollars (I didn't have) and DOWNTIME (I couldn't bear the thought!)But when I called Centurylink in a panic my fears were immediately put to rest when "Danny" gave me a few simple instructions and took over by remote to clean my computer and made it new again! The prices were the most competitive at the time I signed up AND there was NEVER any contract/handcuffs. I just wish it was available in more places. Best of all, I don't feel like I'm doing my ISP a favor by using (AND PAYING THEM)for their service-I actually feel like a valued customer...unfortunately a rarity in this day & age. Centurylink link has provided FOR me...and this is my ONE & ONLY bill I pay every month where I feel like I'm getting the most for my money!

Susan O Such A Franklinton, NC 2013-06-06

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8/9 people found this review helpful


Centurylink has really competitive pricing. Some minor reliability issues, but nothing major.

Kiley Newbold South Jordan, UT 2013-03-28

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9/11 people found this review helpful


Nothing like calling a phone and internet company and never getting to talk to a person. I so love the loop that one is put through before ever getting to actually talk to a grown up. Asking for a supervisor is like mating elephants. There is a lot of noise and it takes 18 months to get any results. If you do have a problem and your internet or phone is down for a few days and finally speak to someone at least you get a compensation offer of $5.00 off your next bill. wow not impressed

2012-10-16

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8/8 people found this review helpful


What you are told is not what you get!!!!

Charlotte Fincher Haney 2012-09-26

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8/8 people found this review helpful


I recently moved and had Century Link service hooked up at my home. It has been the worst few days ever. I have spent numerous hours on the phone with them trying to get my phone service to work. I have been argued with and screamed at and when they did send out a technician he refused touch anything inside of my home. On my initial phone call to them for service I was transfered 3 times and was quoted a different price from wach individual. Thats pretty much how they work they will just tell you that the other employee gave you incorrect information they have the worst customer service ever. One of the Technicians that came out ran a phone line out my front window to the phone interface box and left me unable to close and lock my window for an entire weekend, when I called the service rep told me that everything seemed to be fine. I was shocked.

Lauren Snyder 2012-05-22

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8/8 people found this review helpful


My apartment forces me to use CenturyLink and the experience has been a mixed bag. Whenever I have had an issue it really depends on who answers the phone if I will get help or not. Much of their staff seems under-trained.

Josh Ingersoll West Jordan, UT 2012-05-01

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15/18 people found this review helpful


I've been with CenturyLink for almost 2 years, formerly they were known as Qwest. Their pricing is pretty reasonable however the fastest internet speed they offer in my area is a measly 10mbps. When I first moved here my first course of business was to get the fastest internet possible. I was used to getting over 25mbps at my old location, so I found their 10mbps offering to be a tad bit disappointing. I would gladly pay considerably more for faster internet. On the positive side, any issues I've had were fixed extremely quickly and the issues I've had have been far and few between, so at least their network is rock solid!

Matthew Joiner 2012-04-23

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8/10 people found this review helpful


I have always had a hard time with Qwest, but not many other options are provided in my area.

Paul Jewkes 2012-04-23

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8/8 people found this review helpful

Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.