What people really say about Xfinity
Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4.5/5)
“I have had Xfinity for more than a decade and for the most part there are no issues. Their customer service is a huge improvement over Verizon!”
–J. Havens
(5/5)
“Great service, fast speeds.”
–W. Stevens
(3/5)
“Xfinity is cheap-ish and on time with appointments but their service and support services are not satisfactory.”
–O. Blagg
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Read our Xfinity customer reviews.
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2440 Xfinity customer reviews.
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Dawn W | 07-09-2025
Terry was awesome today help my mother and myself on two separate accounts, two separate issues. She was very knowledgeable, friendly and professional. I would like this review to be two separate 5 star reviews for this young lady as my mother is unable to leave a review at this time (age thing). Terry is a real asset to your company!
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Dennis L | 07-04-2025
promises and not producing as to agreement. Will be getting in touch with them.
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Jenny R | 07-03-2025
For the most part, Xfinity is a good service. I just hate that my husband has to call every year when the raise the prices and fight with them to get a good deal. It's obnoxious.
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Mitzi G | 07-03-2025
Had xfinity 3 years . Has increased in price from $45/month to $90/month. If can't find cheaper, going to Starlink
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Matthew R | 06-17-2025
I am not getting what I am paying for. My Xbox and my son’s Xbox can not connect to my xfinity home internet. They work just fine when connected to another internet provider. The most infuriating part is they don’t care! Do yourself a favor and go with someone else!
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Todd T | 06-11-2025
Had to bury a line, which took 1.5 month. Damaged neighbors internet line when burying, and also my sprinkler system. 1 week later, still no response to the claim. Impossible to reach anyone. The absolute worst
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T K | 06-10-2025
Really don't like that you I can't speak to someone when we have an issue with billing or service. They have charged us shipping for a modem we rent from them. I've been reassured several times we wouldn't get charged and they charged us anyway. Now our local utility company is replacing natural gas lines and they cut the Xfinity line yesterday early afternoon. Avista informed them they cut the line. We have informed them that we have no internet, yet we have to wait until Friday for anybody to come out to fix the issue. So, we'll be without internet for 3 more days. Not a very reliable company whennut comes to quality internet service, especially for what they charge.
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Jimmy J | 06-10-2025
Always slow, random outages and no discounts for inconvenience
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Salim B | 06-10-2025
the worst company ever they told me to pay for the storm ready wifi equipment that i didn’t receive twice and now my bill is 497dollar i called customer service to resolve the problem nothing happened so now i have the 497 bill and suspended internet service!!
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 3 | 3.5 | 3.3 |
* Read our Annual Internet Review for more information.