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Optimum Internet Review

Optimum is a steal for fiber and cable internet for the first 12 months.


Price: $30.00–$265.00/mo.*†‡

Speeds: 300–8,000 Mbps

Data cap: No cap

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Provider star ratings are based on user reviews and our independent customer satisfaction survey.

Our Optimum internet review

Optimum is a cable and fiber internet provider operating in 21 states across the US: from California to Texas to North Carolina to New York. We recommend Optimum’s fiber internet if you can get it— it has greater reliability and symmetrical speeds up to 8,000 Mbps. Optimum’s cable internet is a good alternative if fiber isn’t in your area.


  • Affordable promo prices
  • No contracts
  • No data caps


  • Limited fiber availability
  • Expensive post-promo prices

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Compare Optimum internet plans and pricing

PackagePrice*SpeedTypeView on Optimum site
300 Mbps Internet$30.00/mo.*Up to 300MbpsCable, fiberShop Plans
500 Mbps Internet$45.00/mo.*Up to 500MbpsCableShop Plans
1 Gig Internet$55.00/mo.*#Up to 940MbpsCableShop Plans
500 Mbps Fiber Internet$30.00/mo.*Up to 500MbpsFiberShop Plans
1 Gig Fiber Internet$45.00/mo.*#Up to 940MbpsFiberShop Plans
2 Gig Fiber Internet$55.00/mo.*#Up to 2,000MbpsFiberShop Plans
5 Gig Fiber Internet$80.00/mo.*#Up to 5,000MbpsFiberShop Plans
8 Gig Fiber Internet$265.00/mo.*#Up to 8,000MbpsFiberShop Plans

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Optimum’s speeds: What’s best for you?

Optimum’s 300 Mbps Internet plan is ideal for small households checking email, posting to social media, and streaming a few cat videos. And a household of four or five may feel the limits of a 500 Mbps connection if they all try to stream video and download simultaneously. Optimum offers multigig plans, but 5,000Mbps and 8,000 Mbps in download speed is probably overkill for most households and the average internet user. Optimum has both cable and fiber plans, and we always recommend fiber if you can get it because it’s more reliable and has equal upload and download speeds.

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How fast are your Optimum speeds?

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Download speed
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Upload speed
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Latency (ping)
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Be sure to use our How Much Speed Do I Need? tool before investing in a plan that may be too little or too much for your needs.

Optimum’s data caps

Optimum doesn’t enforce data caps, so no worries about overage fees or extra charges for unlimited data (like Xfinity).

Is Optimum internet available where you live?

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Our favorite plan: Optimum’s 500 Mbps Internet plan is a good choice if you have up to four people in your household. The fiber version is highly reliable and offers equal upload and download speeds. The cable version is a good alternative if fiber isn’t in your area, but it doesn’t have the symmetrical speeds of fiber.

Optimum provides some of the cheapest promotional discounts in the US. The 300 Mbps Internet plan seems like a steal for $30.00 per month—especially the fiber version with symmetrical speeds. Spectrum charges $20 more per month for the same download speed.

But all that changes when the promotional prices end. Optimum’s 300 Mbps plan increases in price to $109.99 per month, while Spectrum’s 300 Mbps plan goes up to $74.99 per month. You get more for your money if you choose Spectrum’s Internet Ultra plan with up to 500 Mbps at $94.99 per month after the promotional period.

Optimum offers fiber internet mainly in the New York tri-state area and in small pockets scattered across the US. There are only 1.2 million fiber-to-the-home connections as of December 31, 2022, but parent company Altice USA expects to increase its fiber coverage to 6.5 million connections by the end of 2025.1

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Optimum ongoing deals and promotions + bundles

Get free installation when you order online plus an Optimum Prepaid Mastercard® worth up to $200.

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Free internet opportunities in NYC

Qualifying NYC residents can enroll in Big Apple Connect for a free plan up to 300 Mbps.

Optimum plans with mobile bundle deal

PackagePriceSpeedTypeView on Optimum site
300 Mbps Internet + Mobile (1GB)$45.00/mo.*Up to 300MbpsCable, fiberShop Plans
300 Mbps Internet + Mobile (Unlimited)$75.00/mo.*Up to 300MbpsCable, fiberShop Plans
500 Mbps Internet + Mobile (Unlimited)$75.00-$90.00/mo.§**Up to 500MbpsCable, fiberShop Plans
1 Gig Internet + Mobile (Unlimited)$90.00-$100.00/mo.*Up to 940MbpsCable, fiberShop Plans
2 Gig Fiber Internet + Mobile (Unlimited)$100.00/mo.Up to 2,000MbpsFiberShop Plans
5 Gig Fiber Internet + Mobile (Unlimited)$125.00/mo.#Up to 5,000MbpsFiberShop Plans
8 Gig Fiber Internet + Mobile (Unlimited)$265.00/mo.##Up to 8,000MbpsFiberShop Plans

Optimum internet fees

Equipment Fee
  • $10.00/mo. for cable modem or gateway
  • Free smart router
  • $3.00/mo. per added Xtend unit
Installation FeeFree installation with online orders
Other Fees
  • $10.00 late payment fee
  • $10.00 phone payment processing fee
  • $20.00 returned check fee
  • $10.00 restore service fee (1 or 2 products)
  • $15.00 restore service fee (3 products)

Optimum used to charge a Network Enhancement Fee of $3.50 per month but discontinued the fee in early 2022 (although Optimum still shows it on the standard rates and packages list).

Optimum internet installation, equipment, and contracts

With the standard install, a technician comes to your home and connects your home to fiber or cable internet. Premium installation includes placing additional outlets and connecting wired and wireless devices to your local network. You can get a self-install kit for cable internet only.

Optimum equipment

For cable internet, you have two options: a modem and a smart router or a wireless gateway. Optimum Xtend is a Wi-Fi extender compatible with its wireless gateway so that you can extend your wireless network further into your home.

Optimum supplies you with an Altice One unit if you get TV service, combining a modem, router, and TV receiver into one unit. Other options include the Optimum Stream—an Android-based media streamer—and Optimum Amplify, a smart speaker designed by Devialet Technologies.

Optimum internet contracts

Optimum doesn’t require an annual contract, but it does offer new customers a discount for 12 months. After that, standard rates apply.

Optimum internet customer satisfaction ratings

OverallReliabilityCustomer ServiceSpeedPrice
Optimum rating*
Average rating*

Optimum ranks in the bottom half of every category in our latest customer satisfaction survey. Its highest ranking is in speed satisfaction, although that’s not saying much, given it places twelfth out of 15 internet providers. Cable internet rivals Astound Broadband, Spectrum, Cox, and Xfinity did far better in this category in our survey, even though Optimum offers superfast fiber-to-the-home internet.

Optimum ranked at rock bottom for customer service and price in our survey. The company has exceptional introductory prices, but customers are hit with super-inflated rates after the first 12 months, hence the low price ranking. It just can’t compete with the likes of Xfinity, AT&T, and Verizon, who rank at the top of our survey and don’t raise their prices after a year.

See what other Optimum customers are saying

We love collecting feedback about internet providers so you can make the best decisions based on our reviews and the voices of current subscribers. Be sure to check out our Customer Review form to let us know about your experience with Optimum and read what others say.

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How Optimum compares to the competition

ProviderPlan price rangeSpeeds (range)User rating*Order online
Optimum$30.00–$265.00/mo.†#300–8,000Mbps3.2View Plans
for 12 mos.
(wireless speeds may vary)
3.7View Plans

Optimum’s prices are the cheapest for the first 12 months, thanks to promotional pricing. For example, its 300 Mbps plan costs $10 less than identical plans from Spectrum (cable) and Verizon (fiber). But after that, Optimum becomes the most expensive of the three.

If you compare their gigabit plans, Spectrum’s cable internet increases to $109.99 per month in the second year and $114.99 per month in the third year. Optimum’s cable and fiber internet go up to $139.99 per month in the second year, making it the most expensive of the three.

Read our full reviews of Optimum vs. its main internet competitors

Is Optimum internet right for you?

Optimum provides mainly cable internet in 21 states across the US. It also has some fiber in the New York tri-state area and in small pockets in Texas, West Virginia, and a handful of other states. The type of connection you can get depends on where you live.

We suggest fiber if you can get it—Optimum’s fiber internet is pretty cheap for the first 12 months. But once the promotional pricing ends, another option like Verizon’s fiber is cheaper long-term if you can get it.

Optimum’s cable internet competes with Spectrum in many areas if there’s no fiber where you live. Again, Optimum is the cheaper of the two until the promotional pricing ends. However, you have more options with Optimum in terms of plan selection and equipment. But we suggest sticking with Spectrum if you want to save money in the long run.

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FAQ about Optimum

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Our editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.