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Consumer Advocacy Editor

Chili Palmer

Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Chili’s work as a writer, reporter, and editor has appeared in publications including Telecompetitor, Utah Business, Idaho Business Review, Benton Institute for Broadband & Society, and Switchful.com.

Optimum outage information
Is Optimum Internet Down?

by | Mar 9, 2026 | Brand Guides, Equipment Guides, Internet Outage

Check your connection, troubleshoot, and decide whether it’s time to switch providers.

FCC Restores Net Neutrality Protections
FCC Could Tighten Rules for Lifeline Broadband Subsidy

by | Mar 6, 2026 | Internet Buying Guides, Low-Income, News, Technology

The FCC plans to study the Lifeline subsidy, but commissioners are sharply divided.

News - Upcoming AT&T Fiber Price Hikes
AT&T Expands National Guarantee to 5G customers

by | Mar 6, 2026 | Brand Guides, Internet Buying Guides, News

AT&T is promising to provide automatic bill credits for both fiber and 5G internet outages.

happy woman using cell phone to make a phone call over internet service
Family Video Call Not Working? Simple Steps To Fix It

by | Mar 5, 2026 | Equipment Guides, Home Networking, How-To, Streaming Guides

Learn how to fix problems with family video calls, like mic, camera, or audio not working.

Verizon logo with internet outage icon
Is Verizon Internet Down?

by | Mar 4, 2026 | Brand Guides, Equipment Guides, Internet Outage

Find out about Verizon internet outages and what you can do to get back online.

person watching sports on tv while using tablet and phone as well
Don’t Lose Your Local News

by | Feb 27, 2026 | How-To, Streaming Guides

Read about our favorite free local news apps so you can kick your cable TV bundle to the curb.

Woman sitting at home looking at phone and laptop
Five Reasons You Need Backup Internet

by | Feb 20, 2026 | Internet Buying Guides

Sometimes, it’s worth paying extra to make sure you never lose access to the internet.

Woman sitting at home looking at phone and laptop
How To Get Backup Internet for Your Cable or Fiber Connection

by | Feb 18, 2026 | How-To, Internet Buying Guides

Find out which internet providers offer 4G and 5G backup internet, or get a new router from Eero.

Disney+ logo with internet streaming icons
Do You Need Fast Internet to Stream Disney+?

by | Feb 17, 2026 | Brand Guides, How-To

Find out how much speed and data you need to watch Disney+ and get cheap plan options.

woman sitting at a laptop on a balcony
Best Ways to Get Portable Wi-Fi

by and | Feb 17, 2026 | Brand Guides

Browse and compare the best portable internet providers for internet on the go. Browse plans, prices, internet speed, and more.

Cox logo with illustrated icon of arrow pointing up with dollar sign overtop to communicate Cox price hikes
What Do You Actually Pay for Cox Internet?

by | Feb 13, 2026 | Brand Guides, Internet Buying Guides

Find out what to expect on your first Cox internet bill.

AT&T versus Verizon
AT&T Internet Air vs. Verizon: Which Internet Provider Is Best?

by | Feb 12, 2026 | Provider Comparisons (Versus)

Choose Verizon Fios or 5G/4G home internet over AT&T Air for choice, reliability, and perks.