Consumer Advocacy Editor
Chili Palmer
Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Chili’s work as a writer, reporter, and editor has appeared in publications including Telecompetitor, Utah Business, Idaho Business Review, Benton Institute for Broadband & Society, and Switchful.com.
by Chili Palmer | Mar 17, 2026 | Brand Guides, Equipment Guides, Internet Outage
Figure out if Xfinity internet is down in your neighborhood, learn why outages happen, and get tips on getting back online fast.
by Chili Palmer | Mar 13, 2026 | Brand Guides, Equipment Guides, Internet Outage
Check your Kinetic internet and learn about troubleshooting and refunds for outages.
by Chili Palmer | Mar 9, 2026 | How-To, Streaming Guides
Great video calls require fast internet, a stand, decent lighting, and more. Get the details.
by Chili Palmer | Mar 9, 2026 | Streaming Guides, Technology
Choose an app for family video calls based on your devices and privacy concerns.
by Chili Palmer | Mar 9, 2026 | Brand Guides, Equipment Guides, Internet Outage
Check your connection, troubleshoot, and decide whether it’s time to switch providers.
by Chili Palmer | Mar 6, 2026 | Internet Buying Guides, Low-Income, News, Technology
The FCC plans to study the Lifeline subsidy, but commissioners are sharply divided.
by Chili Palmer | Mar 6, 2026 | Brand Guides, Internet Buying Guides, News
AT&T is promising to provide automatic bill credits for both fiber and 5G internet outages.
by Chili Palmer | Mar 5, 2026 | Equipment Guides, Home Networking, How-To, Streaming Guides
Learn how to fix problems with family video calls, like mic, camera, or audio not working.
by Chili Palmer | Mar 4, 2026 | Brand Guides, Equipment Guides, Internet Outage
Find out about Verizon internet outages and what you can do to get back online.
by Chili Palmer | Feb 27, 2026 | How-To, Streaming Guides
Read about our favorite free local news apps so you can kick your cable TV bundle to the curb.
by Chili Palmer | Feb 20, 2026 | Internet Buying Guides
Sometimes, it’s worth paying extra to make sure you never lose access to the internet.
by Chili Palmer | Feb 18, 2026 | How-To, Internet Buying Guides
Find out which internet providers offer 4G and 5G backup internet, or get a new router from Eero.