Business vs. Residential Internet: Which Should You Choose?

Tons of people work from home nowadays, but does that mean you need business internet to get your job done? No, not really. Even when you’re on the clock, your home internet setup works just fine for Zoom and Google Docs.

On the other hand, if you run a business out of your home—or if you manage an office, coffee shop, or restaurant—a business internet plan is well worth the investment. Business internet comes with quality assurances and extra features that you simply can’t get from a home Wi-Fi plan.

We took a deep dive to see what you can get from both home and business internet plans. Take a look at our guide below to see which service is best for you.

Jump to: Differences between business vs. residential internet | What internet do you need for working from home? | What internet do you need for a business? | FAQ

Jump to:

• Differences between business vs. residential internet
• What internet do you need for working from home?
• What internet do you need for a business?
• FAQ

Business vs. residential internet: What’s the difference?

There are some key similarities between business and residential internet. When either service is offered by the same internet provider, you get the same type of internet connection, similar speeds, and similar rules for contracts and data usage.

But there are some key differences.

Business internet costs more—but gives you more too

Business internet usually comes at a higher price than residential internet. But a business plan comes with better customer support and extra features (available for an added fee) to help you manage a busy operation. A business internet customer can also sign a service-level agreement (SLA) to make sure their internet provider delivers on specific standards of speed and customer support.

Benefits and features of business internet:

• 24/7 customer support means you can get help troubleshooting technical hiccups when your company needs Wi-Fi most.
• Static IP addresses give you an IP that never changes, allowing you to host a company server and email addresses.
• 4G LTE backup keeps your network running in the event of an internet outage, making sure you can still download files, make video calls, and process transactions.
• VOiP phone service gives you a phone line over an internet connection, saving you the trouble of setting up phone service over a landline.
• Service-level agreements form a contract between you and your provider. If your provider comes up short, you can be reimbursed with bill credits, discounts, or the chance to end your contract prematurely.

Drawbacks of business internet:

• Higher prices for the same speeds you get on a residential plan.
• Extra fees to get features like static IPs and 4G LTE backup.

Residential internet is simpler—but cheaper

Residential internet doesn’t have the same quality assurances, since you don’t sign an SLA when you sign up. But residential internet is more affordable than business internet, giving you the same speeds, or even faster speeds, for a lower price. New customers can take advantage of a wider variety of deals and promotions, and in some areas, you may have more internet providers to choose from as well.

Benefits of residential internet:

• Lower prices for speeds that are just as fast as (if not faster than) what you can get on a business plan.
• Lots of deals for new customers, including VISA prepaid cards, free trials for streaming services, and free equipment for streaming TV. (See our best internet deals page for a full breakdown.)
• More budget options are available for home Wi-Fi customers, including low-cost and perk-heavy 5G home internet services from providers like Verizon and T-Mobile.
• Self-installation lets you set everything up yourself without requiring a hefty fee or a technician to come by and lay down cabling, which is usually needed for an office space.

Drawbacks of residential internet:

• No service-level agreement means you have no guarantee that your internet meets your needs.
• A dynamic IP address changes periodically, making it harder to host a server or company emails.
• No wireless backup during outages means you have to go to a coffee shop or find another way to get internet.

What kind of internet do you need for working from home?

You need a residential internet plan with speeds of at least 100Mbps to work comfortably from home.

There’s no need to get a business internet plan if you’re working from home, since most of your workload can easily be handled with the bandwidth and service support of a simple, home Wi-Fi setup. A residential internet is a lot more budget friendly too, putting less of a dent in your paycheck.

What you can do with residential internet (100Mbps speeds)

• Write and reply to emails
• Participate in video calls
• Use a variety of digital platforms including Wordpress, Google Docs, and Slack
• Stream videos, music, and podcasts

Best internet plans for working from home

Want to know how much speed you need?

Take our internet speed test or download our free speed test app to see how much bandwidth you’re getting. That can help you decide what kind of internet plan to sign up for.

Looking for an easy way to test and track your internet speed on your phone?

Download our free, easy-to-use speed test app for quick and reliable results.

What kind of internet do you need for a business?

Most companies need a business internet plan with speeds of at least 200Mbps, 24/7 customer support, at least one static IP address to support company email addresses, and a service-level agreement guaranteeing that the network maintains adequate speeds during business hours.

You can probably get away with using residential internet if you run your business from home, but most offices and customer-facing businesses—especially ones that rely on internet to process payments—need a business internet account to properly support its many needs. Make sure you get a plan that has adequate speeds to support your staff and customers, and choose your extra features based on how your business runs.

Best internet plans for businesses

Get fiber internet if it’s available, whether for a home or a business

Whether you’re signing up for a business or home internet account, fiber internet is the way to go.

Fiber-optic internet runs over cables made with bundled strands of glass, using light signals to transfer data at record speeds. It’s the fastest, most efficient and reliable type of internet you can get, capable of hitting max speeds of 5,000Mbps (on some residential internet plans) and 10,000Mbps (on premium business plans).

It’s also the only internet that can get you symmetrical upload and download speeds. Symmetrical speeds are a crucial benefit for remote workers, offices, and businesses that offer Wi-Fi for customers, because it vastly increases users’ ability to participate in video calls, upload and backup files quickly, and even host livestreams.

Although fiber isn’t as widely available as other internet types, it’s become an increasingly common option as internet providers across the country have stepped up efforts to expand fiber networks. You can see if fiber is available in your area by searching with your zip code below.

FAQ: Business vs. residential internet

Disclaimers

Best internet plans for working from home

*Plus taxes and fees. Upload/download speed and device streaming claims are based on maximum wired speeds. Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc.

^†Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes & fees. Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply. Ltd. avail/areas.

^‡Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees

^§For 24 months with 1-year term contract. Includes $10/mo automatic payments and paperless billing discount. Taxes and equipment not included.

^║For 12 months when bundled. Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.

**w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts.

Best internet plans for businesses

* w/ 2y-year agreement plus taxes, fees & equip. charges.

^† Plus taxes & fees. Ltd. avail./areas. Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. 1GIG speeds avail. to new customers with the latest router (“BGW320”) and recommended setup. Actual customer speeds may vary based on a number of factors and are not guaranteed.

^‡ for 12 months with 2-year agreement when you enroll in Auto Pay and Paperless Billing.