Internet providers in | 21837 Mardela Springs, MD

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David B | 08-07-2019

I own my own modem and router (Modem: Arris Surfboard) so can't speak for their hardware, but outages are rare and bandwidth from the tap outside slightly exceeds what I pay them for. Comcast seems to do a good job of keeping their infrastructure up to date. That said, it took them 3 seperate visits to install the service after 2 additional phone calls on top of that. I laughed because I had never had such a hard time trying to become a customer before. Techs are a mixed bag, most have cared about their work and have done an excellent job, one of them I could tell was lazy and so when he asked me if I wanted to reschedule I let him in fear of him drilling through the house. He never left his van. When i have called in with issues i have been able to understand the rep and they did credit me once for not getting the bandwidth I payed to upgrade to. The worst part though is the sales team. They will harass you to death for not having cable. I throw out a letter every month and until I started blocking numbers would get phone calls about the same. Overall, as far as big telecoms companies go (I currently work at the biggest one) comcast honestly isn't THAT bad. They keep their network up to date and I think that the secret to dealing with them is being educated. Knowing what you actually need will go a long way and understanding networking will definitely help too.

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