HSI Rating

"Comcast/Xfinity does win out in terms of speed and service..."

Everett Bailey | Sammamish, WA
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The good

Xfinity has one of the fastest top tier speeds you can get from a cable provider.

The bad

Despite recent efforts to improve its reputation, Xfinity from Comcast still gets a lot of complaints about its customer service. Many of those complaints are about price increases after the promotional period expires.

HSI's take

Xfinity from Comcast offers dependable, secure Internet service. Its speeds and prices are competitive in the industry and generally faster than DSL.

HSI Rating


Speed 8.6

Value 7.2

Consumer Interest 3.0

Consumer Satisfaction 7.0

The HSI Ratings are an aggregate score assigned by our Internet professionals. It includes several factors, including:

  • HSI's 2015 Consumer Survey
  • Government Data on ISP Speed and Reliability
  • Insights from Industry Insiders
  • On-site Customer Feedback
  • Analysis of Patterns in the HSI Database
  • Feedback from our partners

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HSI's Assessment of Xfinity


Xfinity Internet speeds

Download up to

2 Gbps

Upload up to

100 Mbps

The speed of Xfinity Internet depends entirely on which package you choose. Comcast offers four service tiers, ranging from 6 Mbps all the way up to 150 Mbps. Provided that customers subscribe to a service tier with enough bandwidth to handle their usage, Comcast provides plenty of speed. Most Xfinity cable Internet packages are faster than DSL Internet connections. Customers with higher tier subscriptions should have no trouble with online gaming or streaming HD videos. The Xfinity home WiFi network is easy to set up and the speed is pretty reliable for multiple users online at the same time. Comcast uses the same copper wires to deliver Xfinity Internet as it does for its cable TV. While these cables are pretty durable, they don't run directly to the customer's home. The cables run to a network hub in the neighborhood, and then split off from there. Under that configuration, customers may see slowed or inconsistent connections during times of peak Internet use because all the subscribers in the neighborhood are sharing the same connection hub. The majority of the time, this is not an issue but may show up in the early evening on weekdays.


Xfinity Internet Prices

Internet Packages starting at


Top-Tier packages starting at


The pricing for Xfinity Internet is competitive in the marketplace. As with speeds, the cost varies depending on the service tier a customer chooses. Comcast also sweetens the deal for new customers with some good sign-on promotions like gift cards and reduced pricing for the first year. Customers can expect more value by ordering Xfinity TV, Xfinity Voice, or both with their Internet service because Comcast offers discounts for ordering multiple services together. Some service areas can even get bundles that include home security options. Some service fees and equipment rental charges may come along with the regular monthly rate. Customers should expect their bill to be a little higher than the advertised price, especially early in the service when they're still paying for installation.

Customer Satisfaction

Xfinity is generally regarded as having poor customer service. In fact, in a 2012 JD Power Report on a survey that included over 22,500 consumers nationwide, Xfinity from Comcast ranked below average for customer satisfaction in three out of four regions in America. Since then, Comcast has taken a new approach to customer service, focusing on empowering its customers to answer their own questions. It allows customers to self-install their services, and also provides online account management. In 2013, Comcast's CFO told Gene Marks of Forbes.com, "All of these improvements result in a better experience for our customers and improve productivity for our cable operations."

Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.

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