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Xfinity Internet Review

Faster speeds than most cable internet providers

Xfinity

Price: $55.00-$100.00/mo.* for 12 mos.

Speeds: 500–2,000Mbps

Data cap: 1.2 TB

Contract: No contract

Compare all plans


User Rating (2440)

Provider star ratings are based on user reviews and our independent customer satisfaction survey.

My Xfinity internet review

Xfinity’s offers a variety of high-value plans that provide a lot of internet speed for the money. And as a cable ISP, its services are generally fast and reliable. The downside is that Xfinity charges all the usual extra fees, like equipment rental and early termination fees, and maintains the typical ISP policy annoyances, like data caps and price hikes. While, these fees and policies aren’t exactly budget-friendly, you’re likely to encounter them with other ISPs, as well.

Pros

Great value

Variety of plans

Good bundling options

Cons

Price hikes after promotional period

Compare Xfinity internet plans and pricing

PackageStarting priceSpeed
500 Mbps $55.00/mo.*
for 12 mos.
500Mbps
1 Gig $70.00/mo.*
for 12 mos.
1,000Mbps
1.2 Gig $100.00/mo.*
for 12 mos.
1,200Mbps
2 Gig $100.00/mo.*
for 12 mos.
2,000Mbps

Xfinity internet: My favorite plan

For the average household, the 500 Mbps plan delivers the most bang for your buck. At $55 per month, it finds a good balance between speed and price. In the age of gigabit plans, 500Mbps may not seem as impressive a speed as it once did, but even by modern usage standards, it’s a lot of bandwidth.

What speed works best for you?

The 500 Mbps plan will provide plenty of speed for most households.  Larger families and heavy internet users could consider the 1 Gig internet plan. It provides 1,000Mbps of internet speed, which is more than enough internet speed for just about anyone.

Those with tighter budgets can take a closer look at the 300 Mbps plan, though they will have to contact Xfinity for accurate pricing.

Xfinity’s high-tier 1.2 Gig and 2 Gig plans only make sense if you have the most extreme bandwidth needs. Think households with eight or more people or those who frequently need to download huge amounts of data.

How fast is your current internet speed?

Run our speed test to check your current speed and compare.

You can also install our mobile apps to test your speed on a smartphone!

Best deals on Xfinity right now

  • Enjoy a price guarantee for up to five years on any Xfinity Internet plan from 300—2,100Mbps when you order by Sept. 30
  • Students can get a $200 gift card to Uber Eats or Amazon when they sign up for 1 Gig internet from Xfinity by Oct. 21
  • Earn up to $500 per year by referring friends to Xfinity

Xfinity internet: Data caps

Yes, Xfinity internet plans have a 1.2 TB data cap—plenty of data for the average customer. But if you do go over, Xinifty gives customers a pass for the first data overage. After that, you get hit with a $10 fee for every 50 GB over your cap, up to a maximum of $100 a month.

There are two ways you can get unlimited data with an Xfinity internet plan:

  1. You can sign up for xFi Complete for an extra $25 per month. It also includes an upgraded Xfinity gateway (modem/router) rental.
  2. You can add unlimited data to any Xfinity internet plan for $30 per month.

Xfinity internet: Notable fees

Cost
Equipment Fee
  • $14.00/mo. for internet gateway
Installation Fee
  • Free self-install
  • $100.00 professional install
Other Fees
  • $10.00 late fee
  • $10.00 per 50 GB data overage fee

Xfinity’s installation fee is generally $100, though that is subject to change based on region. If you’re on a budget, opt for a self-install to save on upfront fees. The equipment rental and other fees are standard for cable internet providers. Xfinity provides a decent amount of data, but there is a $10 overage fee if you surpass the monthly limit.

Xfinity internet: Installation, equipment, and contracts

At $100, Xfinity’s install fee is something you want to try to avoid by opting to self-install. Xfinity’s equipment is pretty good, and it has some attractive offers and features that make renting equipment tempting. Regarding contracts, most Xfinity plans do not require a term contract. But keep in mind that promo pricing ends after 12 months.

Xfinity installation

For $100, Xfinity sends a technician to your residence to connect your home to its network and set up your equipment. If your residence already has an active Xfinity internet connection, you can just self-install for free.

Self-installation with Xfinity is easy. All you need to do is connect your equipment to power and connect an active coaxial cable to the back of the modem. From there, the Xfinity app walks you through the rest of the process.

Xfinity equipment

Most new Xfinity customers who decide to rent their equipment will get an XFi internet gateway, a modem/router combo that runs on the DOCSIS 3.1. protocol. The XB-8 has tri-band Wi-Fi, four Ethernet ports, and advanced security. It also integrates well with the Xfinity App’s control and troubleshooting features.

Xfinity bundles its equipment rental and unlimited data feature with the xFi complete add-on, which costs $25 a month on top of your regular rates.

Xfinity contracts

Xfinity internet plans don’t require a contract. With no term contracts required, you won’t have to worry about early termination fees.

Xfinity internet plans do have price hikes after the promotional period ends.

Are you a current Xfinity customer?

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Xfinity internet: Customer satisfaction

Xfinity rating*Average rating*
Overall3.93.7
Reliability3.93.7
Customer Service3.73.6
Speed4.03.8
Price3.53.4

Xfinity received great feedback in our annual customer satisfaction survey, placing near the top in every category. Xfinity earned the highest ratings for internet speed for the second year in a row. Further complimenting Xfinity’s speeds, 93% of surveyed Xfinity customers said its service meets their needs.

When you look at the numbers, Xfinity’s plans offer more speed for less money than other big cable ISPs. And it probably has one of the best cable infrastructures in the country. What’s more, customers gave Xfinity high marks across the board, suggesting that Xfinity doesn’t just provide great speeds but provides a consistently great customer experience.

Xfinity internet versus the competition

ProviderPrice rangeSpeed rangeUser rating*
Xfinity $55.00-$100.00/mo.
for 12 mos.
500-2,000Mbps3.7/5*
AT&T $55.00–$245.00/mo.*25–5,000Mbps3.7/5*
CenturyLink $50.00–$75.00/mo.140–940Mbps3.6/5*
Verizon $49.99–$94.99/mo.§300–2,300Mbps3.9/5*

Xfinity’s main competitors are AT&T, CenturyLink, and Verizon. We recommend choosing one of these ISPs over Xfinity only if you can get a fiber internet plan. Fiber is both faster and more reliable than cable internet, and comes with the benefit of symmetrical speeds (faster upload speed compared to cable). Unfortunately, fiber isn’t available in a lot of areas.

Read our full reviews of Xfinity vs its main internet competitors

Final call: Is Xfinity internet right for you?

While there are many factors to consider when purchasing a new internet service, speed and price are among the most important, and Xfinity scores top-marks for both. And because it’s such a big ISP, Xfinity has a lot features, options, and bundles while maintaining a decent level of quality in it’s services. Value-wise, Xfinity internet is worth the money.

Xfinity doesn’t require a contract for most plans, so it’s a good month-to-month option. Xfinity also offers a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal.

If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat.

FAQ about Xfinity internet

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Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.

Disclaimers