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Customer reviews of internet providers in Houston
Dawn J | 06-09-2025
Our service is interrupted very frequently. I’m seriously considering cutting the cor and going with Starlink or someone else. I don’t feel I’m getting what I’m paying $250.00 per month for.
Was this review helpful?Methodology
HighSpeedInternet.com compares internet providers within cities and metro areas to give customers the most relevant insights into their internet options. When comparing providers, we consider the following:
- Provider coverage areas
- Advertised speeds
- Real-world speeds (speed test data)
- Customer feedback
- Other relevant localized data
We source localized coverage data displayed on our coverage maps from the FCC coverage database, which is updated every six months. For the most current summary of providers in your area, we recommend you use our zip code search tool, which offers the most recent coverage data straight from internet service providers (ISPs).
Our city overviews compare advertised provider speeds. We may also include real-world speed data gathered from millions of annual speed test results. To process our speed test data, we first filter out outliers and providers with low test counts. We then calculate speed averages with every ISP subject to the same parameters.
We gather ISP customer feedback data from our comprehensive annual surveys and direct customer feedback submitted to HighSpeedInternet.com. Unless stated otherwise, average ratings are calculated nationally.
Disclaimers
* Speeds based on wired connection. Actual speeds may vary. For more info, go to www.att.com/speed101.
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes & fees. Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply. Ltd. avail/areas. Call or go to www.fiber.att.com to see if you qualify.
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes & fees. Monthly State Cost Recovery Charge in TX, OH, NV applies. Ltd. availability/areas.
† w/ Auto Pay & Paperless Bill per month. Max speeds are wired. Wi-Fi, actual & average speeds vary. One-time charge on disconnect applies. In select areas where available.
‡ Connect plan: For 12 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount. Regional price differences may apply.
Connect More and Gigabit Extra plans: For 24 months. No term contract. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Regional price differences may apply.
Fast, Superfast, and Gigabit plans: For 24 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount.
§ with a 12-month contract.
|| Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum Internet® Gig promotion price is $89.99/mo.; standard rates apply after yr. 1. Taxes, fees and surcharges extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra.
* Connect plan: For 12 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount. Regional price differences may apply.
Connect More and Gigabit Extra plans: For 24 months. No term contract. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Regional price differences may apply.
Fast, Superfast, and Gigabit plans: For 24 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount.
† w/Auto Pay & Paperless Bill w/unlimited mobile plans. Terms apply. Not available in all areas.