10 Summit Broadband Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Joseph C | 09-29-2023
Most inconsistent service
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Steve L | 07-20-2023
Verified User
Summit takes the number 1 spot for the most unreliable service I have ever experienced. I am stuck with them for now because my HOA switched the service. I am currently active with the association to remove Summit at any cost. I cannot believe that a company this teribile is still in business
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Verified U | 04-28-2023
It's service is mostly reliable. Prices continue to go up every year. The provided router was subpar.
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Marilynn K | 04-25-2023
Verified User
If I could give 0 instead of one star I would Terrible service, no one answers their customer service number after several long hold times. Nothing! TV intermittent goes off several times on more than one channel No resolution
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Alyssa W | 04-04-2023
Worst internet provider I have ever had. The service is unreliable, hardly works most of the month, internet speed is ridiculously slow. If I could change providers, I would INSTANTLY. Sadly, the community im living in has a contract with them so im forced to.
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Kevin B | 02-18-2023
Verified User
Summit Broadband was pretty good up until our Royal Marco Point 1 condo association decided to upgrade in January 2023. The technician spent 2-3 hours installing a new Optical Network Terminal (ONT-black box), a Radio Frequency Over Glass unit (RFOG), 2 Extenders and a new router. He did a good job but warned us that Summit was having trouble with the RFOG & was working on the solution. Since the upgrade our and many of our neighbors TVS are frequently losing signal. I’ve had to unplug the router several times to re-boot the system when our TV goes out. So far the internet seems to be OK. Because of the multiple resident complaints, our condo manager has halted all further Summit upgrades.
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Roland L | 11-04-2022
Reliability is pretty bad...the service goes down often and bandwidth drops to single-digit Mbs frequently. Customer service is the pits.
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Verified U | 07-10-2022
Everyone living in this development has to use Summit. Overall it has been pretty good.
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Eric M | 11-06-2018
Verified User
Horrible cable TV programming & guide design of their system. Customer Service is virtually non-exisitent & when u do call you're on-hold FOREVER, in fact, in 9 months of having their service, I've never once gotten to speak with someone because I'm on hold so long I have to eventually hang up each time. Numerous customer service calls have been attempted to due to technical, programming & DVR issues (DVR stops recording for no reason and/or "recorded" shows won't play).
Was this review helpful? 57 16
