Internet providers in Everett, WA

Overall:

Service:

Pricing:

Speed:

Tia B | 11-09-2018

Do not choose AT&T they are the worst! And steal money from their customers. I was having troubles with my phone where I can’t talk to people on the phone because it keeps cutting out and no one can hear me when I have full bars. I’ve had this phone for 7 months and I never drop it, it’s perfectly taken care of. But as I called 611 for AT&T “customer service “ they tried helping with fixing the problem but couldn’t. So by the end of the phone call I asked to cancel my auto payment because I obviously need to get a new phone and can’t be using this one since the phone doesn’t work so why would I pay for another month and I can’t even use the phone. So today I seen that they had taken the money out. So I called to see if they could refund it and they said no there is no way you can get a refund because of the terms and conditions. The lady was extremely rude and not helpful at at. I will never go back to AT&T!! They lost me and my family for good sense all they do is steal money from their customers. Never again. They are the worst phone company.

Was this review helpful? 278 17

Overall:

Service:

Speed:

Molly  | 09-20-2014

Customer service is good. Pricing is normal. The speed starts out just fine but gets slower and slower and slower. Every once in a while we call and complain and it suddenly gets faster. And then gets slower. We don't do anything fancy internet-wise, try to block ads and other things that would make things load slower. Our computers run just as fast as ever, but internet takes a long time. It's not terribly slow, mind you, but it does baffle one's mind and try one's patience.

Was this review helpful? 47 5

Overall:

Service:

Pricing:

Speed:

NIcole T | 08-23-2023

To get a live person on the phone is almost impossible. The cost is HUGE and they have so many hidden charges it should be illegal! They charge extra fees to have a box and a remote but there is no way to use the services without it so why not include it in the price. then we have add-ons we never agreed too. They include netflix in the plan but we already have that so why did they add it and charge us extra? Then we get charged for franchise fees and regulatory cost. I feel that this should be covered by the business, like the cost of doing business not a hidden charge at the end. I know they are just getting away with what they can and do it because its legal but just because they can does not mean they should.

Was this review helpful? 9 0