What people really say about Lumos
Who knows Lumos better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I’ve had no problems. I can stream on 6-8 devices simultaneously with no issues”
– John G
(5/5)
“Best Internet service thank you acp program”
– June R
(5/5)
“I will never go back to another company. My gigabit has a really a fast upload and download speed . It can’t be beat.”
– Susie H
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Read our Lumos customer reviews.
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31 Lumos customer reviews.
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David C | 06-10-2025
So disappointed want to paid my bill, can't be on line. Called be on line for 25 minutes, 3 people talked to me and transferred person to person just for paid a regular bill. I change to spectrum. Better customer service and easy paid by online and phone. Service really bad my movies are stop to many times.
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Candice B | 05-27-2025
Easy set up and great speeds.
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STEPHEN PAUL K | 05-12-2025
2 years now, not one down min (knock on wood) fast and reliable
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Patricia F | 04-06-2025
I have been with Lumos about 8 years and this year they told me that I had to switch to fiber optic so I did. I have had problems with it since January 2025. It will slow down and them bump us offline. It does this everyday and evening. They have been here twice and thought they fixed it but nothing works. Now I cant get them to call me back so I need to switch network. I didn't have this problem until they switched to fiber optic.
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Kenyon K | 02-10-2025
Big promises for faster internet, yet it has been inconsistent.
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Steve W | 01-29-2025
Lumos Wi-Fi/Interned speed is slower and weaker than my Spectrum
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Randy B | 12-11-2024
They destroyed my yard. complained several times and all they did was put some hay down over the massive hole they left.
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R.D. B | 11-29-2024
I have had their service less than a month. Service is terrible. I experience buffering and outage problems at least 6 times during every one hour period of watching daily TV. I have not noticed any discernible upgrade to my Internet sevice To top it off when they installed the fiber optic line they dug up over 80 feet of my front lawn and promised to come back to lay seed and hay but never returned to do so. I check my internet speed daily and it has never been over 200 mgbs. As soon as this month is over I am cancelling this.
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