Is Kinetic Internet Down?

If Kinetic is your internet provider and you’re having trouble connecting, start with an internet speed test to see if you’re in an outage.

First, reconnect to your Kinetic internet. Then, click below.

What to look for in your speed test results

If you’re in a Kinetic outage, the speed test will say “Loading,” and a light blue circle will spin, but you won’t get any results.

If you get results that show download speeds, upload speeds, and latency, though, you aren’t in an outage.

You could still be having problems, of course. Ideally, you should get speeds reasonably close to what your plan promises, but you need the following for a healthy fiber connection:

• Download speeds of at least 20Mbps
• Upload speeds of at least 5Mbps
• Latency of less than 100 ms

Note: If you have DSL internet from Kinetic, you should be getting download speeds close to your plan’s upper limits, but upload speeds and latency will be a lot slower than they would be with a fiber connection.

How to troubleshoot Kinetic connection issues

If you get stuck on “Loading” on the speed test above, go through the steps below one by one.

Step 1: Try logging into your Kinetic network with a different device, such as a gaming console, smart TV, or smartphone. Try both Wi-Fi and Ethernet connections.

Step 2: Check your Kinetic wireless gateway (router + modem). A solid white light means you’re connected, a blinking white light means the system is setting up, and a solid red light means no connection.

Step 3: Check your Ethernet and power cables to make sure they are connected securely and haven’t been damaged.

Step 4: Restart (or unplug and reboot) your affected devices and your gateway. A full reset usually takes about 10 minutes.

Step 5: Check your Go Kinetic app or Kinetic account for any outage-related notifications.

Check the lights on your Eero router

Kinetic offers Eero routers and mesh extenders to its fiber internet customers. Your model depends on where you live, when you signed up, and which plan you chose.

Most models feature a tiny status light on the front of the router. Here’s how to make sense of the lights, according to the manufacturer:

If you’re in an internet outage, your Eero router will show a red light. If you’re in a power outage, there will be no light at all.

Note: Some Kinetic customers may have gateways or routers from other manufacturers, or they may be using their own equipment. If you don’t have an Eero, check out our router troubleshooting guide.

Learn more and troubleshoot your Kinetic connection

• No Internet Connection? How To Troubleshoot Internet Issues
• 6 Reasons Why Your Home Internet Is So Unreliable
• How Often Should You Reboot Your Router?
• Kinetic Internet Self-Installation Guide

Still can’t get online? Contact Kinetic

If you can’t get online and can’t figure out why, it’s time to reach out to Kinetic. Here are the best ways:

• Call Kinetic at +1-800-347-1991.
• Visit your Kinetic customer portal.
• Check the Go Kinetic app, available for Apple and Android.

Does Kinetic offer refunds?

Kinetic offers refunds for outages that last at least 24 hours, but only if you call in and ask. Here’s the official policy:

“We work to ensure trouble-free reception, but from time to time, equipment failures can occur. Generally, it is our policy to issue a credit, upon request, for service interruptions greater than 24 hours.”

It’s a bummer that you have to call in to get a refund, but Kinetic says its fiber internet services are up 99.9% of the time.

Leave a review about your Kinetic service

If you’re a Kinetic customer, we want to hear from you! Your honest reviews help us give better advice to other customers looking for great home internet. Once you’re done, check out what other Kinetic customers have to say.

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How Kinetic compares

Kinetic offers internet service throughout the Midwest, with big footprints in Florida, Georgia, Iowa, Kentucky, Nebraska, and Texas. Its DSL offerings are common in rural areas, where no other wired internet service is available. Increasingly, Kinetic is building fiber internet connections in those areas. Kinetic also offers cable internet, but only in a few spots.

Your address might be able to connect to cable internet service instead of Kinetic in some areas. Otherwise, you’ll have to opt for 5G home internet or satellite internet if you are unhappy with your Kinetic service.

Kinetic vs. Spectrum: Kinetic offers mostly DSL and fiber internet, while Spectrum offers mostly cable internet. Both have prices that go up after a year or two of service, and both charge extra for Wi-Fi equipment (though Spectrum calls its charge an Advanced WiFi Fee). If you have DSL from Kinetic, we recommend upgrading to Spectrum, but if you have Kinetic fiber, stick with it.

Kinetic vs. T-Mobile 5G Home Internet: If you can get Kinetic’s fiber internet, you’ll enjoy low prices and 99.9% reliability (at least according to Kinetic itself). It’s a good bet, but your prices may go up after a year or two. If you have DSL from Kinetic, though, you should check whether you can get T-Mobile’s 5G home internet service. Prices are decent, especially if you bundle with mobile service, and speeds are fast and reliable.

Kinetic vs. Verizon 5G Home Internet: Verizon is another solid choice if you can get only DSL from Kinetic, especially if you’re dealing with a lot of slowdowns or outages. Verizon offers low prices, and its new 5G slicing technology means bandwidth is set aside just for 5G home internet customers.

Kinetic vs. Starlink: Kinetic DSL serves a lot of rural areas, and that means slow connections and problems due to aging infrastructure. If you don’t have any other wired options for home internet service, Starlink satellite internet may be worth a try. There could be high startup costs, though, and the network can get congested if a lot of your neighbors have also chosen Starlink.

My take: If you have Kinetic fiber internet, call for help

If you have Kinetic’s fiber internet and you’re experiencing slowdowns or outages, the problem is probably with your home setup or the wiring leading to your home. That’s because true fiber internet outages are rare.

Rather than switching to an inferior internet type, like cable or 5G home internet, I recommend troubleshooting your setup. If nothing works, contact Kinetic for help.

That said, Kinetic DSL is not nearly as fast or as reliable. If you’re having problems with your connection, you may be happier by switching to 5G home internet or even satellite.

Read more about Kinetic

• Kinetic Internet Deals and Promotions
• How To Get Low-Income Internet Service through Kinetic
• Kinetic Internet Speed Test

Kinetic outage FAQ