Internet Troubleshooting Hub

Welcome to the HighSpeedInternet.com troubleshooting hub. We’re a team of internet experts who understand how frustrating it can be when your internet doesn’t work properly. Our tools and guides are designed to help you solve your internet issues as quickly and painlessly as possible.

Tools

Diagnose slow speeds


Test your internet connection to see if you’re getting the speeds you’re paying for.
Take a Speed Test

Estimate your bandwidth needs


Determine the best internet speed for your household.
How much speed do I need?

Compare ISPs


View every internet service provider in your area via a zip code search.

Use our internet troubleshooting tools and knowledge base to fix your internet issues. Our internet speed test is a great place to start—knowing if you’re getting your plan’s advertised speed can help you figure out if you have issues with your connection, internet provider, or something else altogether.

If you’d rather skip straight to finding a new provider, use the “How much speed do I need?” tool to find out what speed is right for you, then use our zip code internet service provider (ISP) search to see what providers you have to choose from.

Top internet troubleshooting articles

View our knowledge base of internet troubleshooting articles for step-by-step instructions on getting to the bottom of a variety of different internet issues.

General troubleshooting guides

  • No Internet Connection? How to Troubleshoot Internet Issues
    Internet issues usually fall into one of two categories: internet connection issues or Wi-Fi issues. This is our most comprehensive troubleshooting guide designed to help you diagnose your issue and solve it permanently.

    • Why Is My Internet Disconnecting?
      Here’s a set of fixes for internet that regularly disconnects or slows down. This kind of issue can be caused by connectivity problems as well as Wi-Fi issues. This article helps you diagnose and solve problems that disrupt your home network.

      Speed troubleshooting guides

      • How to Fix Your Slow Internet
        Find out if your ISP is slowing down your internet connection by running speed tests through a VPN.
        • How Can I Tell If My ISP Is Throttling My Internet?
          Here’s a set of fixes for internet that regularly disconnects or slows down. This kind of issue can be caused by connectivity problems as well as Wi-Fi issues. This article helps you diagnose and solve problems that disrupt your home network.

          • Is My Wi-Fi Slow Because of My Router or My ISP?
            If you have an older or out-of-date router, it could be slowing down your internet connection. This guide helps you discover if your router is creating a speed bottleneck in your home network.
            • Improve Your Wi-Fi Speed in 10 Simple Steps
              A little know-how goes a long way with Wi-Fi. Speed up your wireless connections with these quick and easy tips.

              Common internet fixes

              Restart your modem and router

              An equipment restart should be your first step when troubleshooting internet problems. It’s quick, easy, and often fixes the problem.

              View Guide

              Connect to your router with an Ethernet cable

              Internet problems are often actually Wi-Fi problems, meaning the issue is with your wireless signal and not your ISP or internet connection. Using an Ethernet connection to connect to your router can help you get around poor Wi-Fi or, at the very least, rule out a Wi-Fi issue.

              View Guide

              Author -

              Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.

              Editor - Rebecca Lee Armstrong

              Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.