What people really say about Quantum Fiber
Who knows Quantum Fiber better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I like their reliability and affordability. They should always try and satisfy the customers.”
– Verified User
(4/5)
“Internet speeds are good maybe could be a little faster in rural areas otherwise good service.”
– Verified User
(5/5)
“Our fiber internet is reliable. The speed is great for the devices we use and how much we use it. Customer service is always top notch and if we call they come same day. Prices have never increased on us.”
– Verified User
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Read our Quantum Fiber customer reviews.
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105 Quantum Fiber customer reviews.
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Brandon M | 02-07-2025
Mitch is an expert at his job, and quantum is a A+ company in my opinion. Great service, fast responses, and free upgrades for equipment not functioning properly! 10/10 do recommend!
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Beth M | 01-30-2025
THE WORST< WORST experience i have ever had with internet provider. Customer service is a joke. Never get to actually talk to real person. No reliable internet service after paying for 2 months....The answer as to why i don't have internet is always the same. There is an outage in your area. Check the app? NO OUTAGES REPORTED IN MY AREA???? Oh and by the way my next door neighbor, who has quantum, has internet service but im in an outage. After 2 months of spotty internet i had enough. Try to cancel? Took 20 minutes of customer service saying we can credit your account. We can give you discount to make them understand i would go without internet if they were the only providers. HOW ABOUT GIVING ME INTERNET!!.
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Lindsey W | 01-29-2025
Had the company come and install, which after the service was available, was quick. Internet speeds started off great, but over the last 6 months it's declined. Constantly dropped connections, slow speeds. I work from home and at least once a day my connection is lost for about 5 to 10 mins during my workday. Incredibly frustrating. We often switch to use our mobile data on our phones since the internet is unstable. We switched from Tmobile's internet and it's about the same, if not worse with connection speeds. Not sure there are good options out there.
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Jeremiah A | 01-27-2025
Fantastic price. 100% fiber. So far after 4 months 100% reliability. True gig speed. Only downside is no static IPs and a blind NAT.
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Jermaine F | 01-01-2025
The tech that came didn't test the system before she left or bring more pods. Now all my cameras will be offline and I'll have to pay for an art provider to reconnect my security system. When I get back I'm cancelling
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J R | 12-01-2024
Poor service very poor internet reliability
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Jim H | 08-31-2024
Although I am paying for 940 MBPS, I am only receiving less than 100 MBPS. When I call to get assistance, there is more than a 3 hour wait. When I try to Chat, there is 99+ people ahead of me. I have tried to talk with sales, support, etc. and called Century Link directly, no help. I am looking for another provider to replace Quantum. I tried to call for two weeks and tried to Chat with the same results. Terrible service!
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Anita H | 08-30-2024
Worst customer service. Wait times up to 4 hrs. Not able to leave call back number. Agents with poor language skills and calls often dropped. Out for 5 days and they refuse to send a service tech after hours of trying remote testing fixes. On hold 2 hrs when requesting to terminate service.
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Christopher J | 07-23-2023
This is the worst company I have ever dealt with! They have rescheduled me 4 times and I have been calling them and all they do is either loop me back or tell me that they are working on rescheduling my appointment! I still have no idea when I will have internet, but you can bet they took their payment out immediately and are still holding it. I am looking for a different provider right now because I am stuck without any internet and a company that lacks any kind of customer service.
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