19 Quantum Fiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Dave S | 12-30-2022
Switched from spectrum to lower my bill - works the same if not better at less than 1/2 the price
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Tucker H | 12-21-2022
Customer service is useless, only really serves to echo whatever you say to the technicians, who are wholly unreliable. They missed 3 appointments to set up my internet and have zero sense of urgency on correcting their mistakes. No communication from their end, just appointments get missed and you have to reach out to them to ask what is going on. They will not communicate that with you proactively. Each missed appointment they are unable to reschedule for at least 3 or 4 days out. It looks like the wireless speeds are really fast, which sucks because Quantum is an entirely unreliable entity as far as the people who work there go.
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THOMAS W | 12-20-2022
Can't get service. Live junction box in front of home but installation is repeatedly delayed. @ months waiting for installation. No problem billing, that started on the day I ordered. They make Infinity look like super stars!
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Tristan K | 12-01-2022
Worst customer service I’ve dealt with. Went to schedule an appointment to have a tech come out and activate my service and I was told I already have everything in place so no need for a tech. I thought great, well that was complete bs. Now I’m the on in the inconvenience when I schedule a date for a tech and they chose to tell me I didn’t need one when that was wrong by 2 different people. Do not listen to the reps and force them to send a tech out. BS
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DIANA K | 11-29-2022
I am so frustrated with this company and cannot get anywhere, make appointments they cancel without telling you, customer services keeps saying they will schedule another appointment and to watch my email for an appointment and nothing ever comes, I have had zero wifi since 9/28 and still they bill me so I have to argue for credit also. I'm so fed up and will not refer them to anyone.
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Maria R | 11-22-2022
I've had a good experience with Quantum. The service and technical support are good, easy to reach a live human vs Comcast by about 1000x, they offer adjustments on monthly bill the one time I've had a service outage, and the wifi service is great - I have the gigabit connection and it works great.
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Erika G | 11-14-2022
Worst internet provider in my area ! This ridiculous company has very poor services!
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Gary F | 10-12-2022
Quantum came today after about 8 weeks to finally bury the fiber cable in my yard. They left a oil spill in front of my house that measures approximately 25’X8’ and this is no exaggeration. Looks like they just dumped a couple of 5 gallon bucket fulls out on the ground. A huge mess! Then there’s a oil trail going through my yard now from there equipment, probably going to kill my grass.
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