8 Ziply Fiber Customer Reviews

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2.5
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Penny B | 08-07-2020

Verified User

We had a faster, more reliable connection with dial-up.

Was this review helpful? Yes 14 No 4

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Aaron L | 07-22-2020

The FIOS service started great with Verizon, ok after Frontier bought them, but customer service was horrible and slow, but they did have working automated systems and live bodies to talk with if you waited for 30-60 minutes on hold... now that Ziply bought Frontier out, our internet service has experienced many outages, sometimes happening multiple times a day, but typically only for 5-10 minutes at a time. Today it has been out for over an hour. Their website states that there are no outages in our area and sends you to an automated troubleshooter that is experiencing errors and not working, their online live chat states that it is after hours (it’s 1:15pm Pacific time) and their automated phone menu is stuck in an endless loop that recognizes my phone number, has me confirm the account number twice, and gives me the choice to select 1 to pay my bill or select 2 for all other options. After selecting 2 it asks for my account number... after punching that in, it loops back to the main menu where you can only choose 1 to pay you bill or 2 to go to all other options... the only other ISP with fast speeds in our area is Comcast... not thrilled with the idea of moving to a cable company, but I may give it a go.

Was this review helpful? Yes 23 No 0

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J C | 07-10-2020

Verified User

service very slow, customer service thinks they know it all, you now half to rent the modem. maybe frontier wasn't so bad after all

Was this review helpful? Yes 4 No 0

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Audrey S | 07-10-2020

Verified User

I really wish we had better service for how much we pay.

Was this review helpful? Yes 5 No 2

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Terry N | 07-04-2020

Verified User

I have a older plan of 75/75 which is more than I need for streaming and games. I have never had a problem with my service either.

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Matin T | 06-26-2020

Verified User

Easy to drop everything except FIOS internet. 50/50 is base service and is what I have. VoipLy phone service works great and so far the Frontier problems have gone away.

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Famke V | 06-13-2020

Verified User

We had trouble with internet shutting off at random times. It was really annoying. Some days it was just every other minute, for a little bit, to hours of no internet. We asked if they could come over to fix and they ran a new wire. It didn't solve anything. The new cable they ran, has a box to go to our coax cable has open wiring. VERY DANGEROUS!! I am currently looking into a new internet provider!

Was this review helpful? Yes 4 No 3

Ziply Fiber

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06-09-2020

We originally used frontier,After Frontier sold it to Ziply, the network started intermittently and slowly

Was this review helpful? Yes 5 No 0