On this page:
Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | Astound FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Local support
- Pay your bill
- Sign up for service
- Cancel service
- Astound FAQ
Contact Astound customer service
Astound customer service phone number
To reach an agent by phone, call +1-800-427-8686. This is the number for all customer support issues.
You probably won’t reach an agent immediately. You must navigate a few automated menus first, so be sure to select the option to speak to a representative right away.
Astound customer service hours
Astound’s customer service phone line is available 24/7.
You can also use Astound’s live chat on its website to find answers to questions or chat with an agent.
Astound store locations near you
To speak with someone in person, you can find the nearest Astound service center from the list on its website. This will give you the address, phone number, and hours of operation of each location.
Sorry, no stores were found in your area.
Astound customer service online
The Astound support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and managing your account.
Other Astound online support
Account and billing FAQs
Astound customer support for your business
You can reach customer support for Astound Business services through its online portal. You can also call +1-833-249-2786 to speak with a representative.
Pay your Astound bill
There are multiple ways to pay your Astound bill:
- Online at my.astound.com
- By check or money order mailed to the address listed on your statement
- On the My Astound app for iOS or Android
- In person at an Astound service center
- Over the phone at +1-800-427-8686
We suggest setting up autopay for your account so you don’t have to worry about late payments.
Sign up for Astound service
To sign up for Astound home internet service, you can call +1-800-427-8686 or click the button below.
Cancel your Astound service
If you need to disconnect your Astound service, you have several options:
- Call +1-800-427-8686 and speak with a representative. Remember to have your account information on hand.
- Use the live chat on its website to chat with a representative. Type “Cancel Service” in the chat and follow the prompts to disconnect your service.
Astound customer service FAQ
How do I move my Astound service to a different address?
Is Astound available in my area?
Is Astound available in your area?
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