Is Bank of America Down?

As the second-largest bank in the nation, Bank of America is a staple institution for millions of Americans. That’s why it’s national news when something glitches on its app. If you’re here, you’re probably wondering why you can’t access your bank account. Is Bank of America down? It’s a lot more likely than you’d think, but a little more complicated than a simple yes or no.

But before you panic any further, let’s be clear: The problems you’re likely experiencing are almost definitely not a financial institution’s shut down or collapse. In fact, what you’re probably encountering is a failure of the technology in its app.

That’s where this troubleshooting guide comes in. This guide will help you find your way back to your accounts and get you back to planning your next big purchase in no time. Let’s begin!

How to troubleshoot Bank of America

Admit it: You never thought online banking would end up making you your very own personal tech support, did you? Don’t be too anxious. This won’t be as painful as you fear. The steps outlined below will help you identify the problem and troubleshoot it back to normal.

Check for a Bank of America outage

It’s a little shocking that a financial institution handling billions of dollars every minute of every day doesn’t have its own outage status page, but that’s the reality for many of these types of companies. If you’re having difficulty logging into the app, try logging in on its site. If you can get in online, your app is very likely the culprit.

If you want to do some of your own additional research, you can also try searching #BankofAmericaDown on social media and check its official account on X.com. This will tell you if what you’re experiencing is a nationwide, regional, or singular issue affecting only your account. Of course, you could also just call your Bank of America representative and ask them (if you have the stomach to wait through that queue).

You can also check any number of third-party down detectors, but those rely on user reports and may not always be accurate.

No outage? Try these steps next

If Bank of America isn’t down, the first thing you need to do is not panic. From there, the following steps will help you figure out what the real problem is.

1    Restart your device.

2    Log out/in and back again.

3    Make sure your app and device are up to date.

4    Get out of incognito mode and turn off any VPNs.

If these steps aren’t paying off, you’re probably experiencing an internet connection issue.

Check your internet connection

If jumping through all these hoops doesn’t help, chances are, you need a better internet connection in your home. You may not be paying for a fast enough plan for your household’s needs. Or it may be time to upgrade from a satellite to a 5G connection, or from a cable to a fiber connection.

Drop your zip code into the free tool below, and you’ll immediately be shown all the providers in your area and get access to their best plans, deals, and perks in a matter of seconds. There’s no searching, haggling, high-pressure sales, or spam. Just a free tool to get you on the path to better, faster, and probably a lot cheaper internet in your home. What are you waiting for?