*per mo. for 12 mos.
Our Lumos internet review
Lumos offers fiber internet service across North Carolina and Virginia. The friendly neighborhood provider has competitive prices and incredibly fast speeds—including 1 Gbps and 2 Gbps plans available in select areas. Its plans come with unlimited data and don’t require contracts, making for straightforward billing every month. And Lumos’ customer service team is readily available via phone or live chat to address questions or concerns.
- Fast speeds for low prices
- Great fiber deals in North Carolina and Virginia
- Great customer service
- Limited availability for gigabit plans
- Price hikes after one year
Compare Lumos internet plans and pricing
|Package||Price||Speed||View on Lumos site|
|Essential||$39.99/mo.*||200 Mbps||Shop Plans|
|Premium||$39.99/mo.*||500 Mbps||Shop Plans|
|Ultimate||$69.99/mo.*||1,000 Mbps||Shop Plans|
|Ultimate Plus||$99.99/mo.†||2,000 Mbps||Shop Plans|
*per mo. for 12 mos.
†per mo. for 12 mos. Available in select areas only. Please check your address to determine availability.
Lumos speeds: What’s best for you?
All Lumos’s internet plans give you fast speeds—it’s just a question of how fast you want your internet to be.
The Essential plan is best for small- to mid-sized households in which just a handful of people are sharing the same Wi-Fi. Premium gives you a more robust 500 Mbps, giving you an extra boost to support more complex tasks like watching Netflix in 4K and livestreaming on multiple devices.
Ultimate and Ultimate Plus aren’t necessary for most people—you only need gigabit speeds if you spend considerable time online doing high-bandwidth tasks while sharing Wi-Fi with 10 or more fellow users.
All of Lumos’s plans come with symmetrical upload speeds, ensuring a robust connection for video calls, social media, working over the cloud, and using VR applications.
Lumos data caps
Lumos doesn’t have data caps on any of its plans. You can stream, download, make Zoom calls, and play online games all you want. You don’t have to worry about exceeding a data limit or paying overage fees.
Our favorite plan: Lumos’ gigabit plan, Ultimate, gives you the best bang for your buck. It costs just under $70 a month, making it cheaper than similar plans from major competitors like Spectrum. And it comes with symmetrical upload and download speeds, giving you a massive boost for many work-from-home activities and other bandwidth-heavy undertakings like livestreaming and working over the cloud.
Lumos deals and promotions
All Lumos plans come with promotional prices for the first year. So you get a discount of $10 to $20 per month for 12 months before your plan reverts to the normal monthly rate.
Lumos internet fees
|Total Home Wi-Fi access point||$10.00/mo. for one, $3.00/mo. for each additional access point|
|Installation||$75.00 (free installation for 500, 1, 2 Gig)|
|Early termination fee||None|
|Data overage fee||None|
Data as of 9/20/2022.
Lumos has fairly standard fees in addition to your monthly bill. You pay a one-time fee of $75 for professional installation when you sign up. If you want to rent a router from Lumos, then you pay $10 a month for its Total Home Wi-Fi access point and an additional $3 per month for more access points. Your monthly bill also includes a small monthly “regulatory fee” that covers taxes and standard maintenance of Lumos’ network.
Lumos internet installation, equipment, and contracts
When you order internet from Lumos, the provider sends a professional technician to your home to set everything up. Fiber internet isn’t widely available in the United States, so most homes need a pro to lay cabling and set up an optical network terminal. Installation costs a one-time fee of $75, but some plans waive the installation fee.
Lumos installation and equipment
While you can buy your own router to use with Lumos’ internet, you can also rent a router from Lumos if you don’t feel like shopping around and just want your internet straightaway.
The provider’s Total Home Wi-Fi mesh system works similarly to Google Nest Wi-Fi or Eero Home Wi-Fi systems; it uses one or more “Wi-Fi access points” deployed around the house to expand the reach of your home Wi-Fi signal. Most customers need only one access point, but it’s worth getting additional access points (for $3 a month each) if you live in a large home and have trouble getting Wi-Fi reception in every room.
Extra Wi-Fi access points also let you expand Wi-Fi to your backyard, including structures like a gazebo or pool house that might need it.
Lumos internet contracts
Lumos doesn’t have annual contracts for any of its plans—you can cancel any time without paying early termination fees. Phew!
Lumos vs. the competition
|Provider||Speed||Price||Customer rating*||Order online|
|Up to 1,000 Mbps (wireless speeds may vary)||$49.99–$89.99/mo.||3.7/5.0||View Spectrum Plans|
|50–6,000 Mbps||$65.00–$299.95/mo.||3.7/5.0||View Xfinity Plans|
|1–940 Mbps||$50.00–$70.00/mo.||3.6/5.0||View CenturyLink Plans|
*According to our annual customer satisfaction survey.
Data as of 9/20/2022. Prices and availability may vary by area and are subject to change.
Lumos has clearly done its homework because the provider holds its own alongside much bigger rivals in Virginia and North Carolina. The biggest internet provider in the region is Spectrum. Lumos’ gigabit plan costs $20 less per month than Spectrum’s, and its basic plan costs $10 less per month. Spectrum’s cable connection also can’t get you symmetrical upload speeds like Lumos can.
Major providers like Xfinity, AT&T, and Verizon—which also have big footprints in this part of the States—all boast multigigabit plans, some of which breeze past Lumos with top speeds ranging from 5,000 to 6,000 Mbps. Nobody really needs internet that fast, but if you do want multigig speeds for whatever reason, Lumos can deliver the goods with the 2,000 Mbps capabilities of its Ultimate Plus plan. And it costs $20 less per month than Verizon’s similarly-paced 2 Gbps plan, so that’s cool.
FAQ about Lumos
Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.