Lumos Internet Review

Fiber provider gets you fast speeds and fair prices in NC and VA.

Lumos

Price: $39.99–$99.99/mo.*

Speeds: 200–2,000 Mbps

Data cap: None

Our Lumos internet review

Lumos offers fiber internet service across North Carolina and Virginia. The friendly neighborhood provider has competitive prices and incredibly fast speeds—including 1 Gbps and 2 Gbps plans available in select areas. Its plans come with unlimited data and don’t require contracts, making for straightforward billing every month. And Lumos’ customer service team is readily available via phone or live chat to address questions or concerns.

 Pros

  • Fast speeds for low prices
  • Great fiber deals in North Carolina and Virginia
  • Great customer service

 Cons

  • Limited availability for gigabit plans
  • Price hikes after one year

Are you a current Lumos customer wanting to leave a review?

Write a Review

Compare Lumos internet plans and pricing

PackagePriceSpeedView on Lumos site
Essential$39.99/mo.*200 MbpsShop Plans
Premium$39.99/mo.*500 MbpsShop Plans
Ultimate$69.99/mo.*1,000 MbpsShop Plans
Ultimate Plus$99.99/mo.2,000 MbpsShop Plans

Lumos speeds: What’s best for you?

All Lumos’s internet plans give you fast speeds—it’s just a question of how fast you want your internet to be.

The Essential plan is best for small- to mid-sized households in which just a handful of people are sharing the same Wi-Fi. Premium gives you a more robust 500 Mbps, giving you an extra boost to support more complex tasks like watching Netflix in 4K and livestreaming on multiple devices.

Ultimate and Ultimate Plus aren’t necessary for most people—you only need gigabit speeds if you spend considerable time online doing high-bandwidth tasks while sharing Wi-Fi with 10 or more fellow users.

Pro tip:

All of Lumos’s plans come with symmetrical upload speeds, ensuring a robust connection for video calls, social media, working over the cloud, and using VR applications.

Lumos data caps

Lumos doesn’t have data caps on any of its plans. You can stream, download, make Zoom calls, and play online games all you want. You don’t have to worry about exceeding a data limit or paying overage fees.

Is Lumos internet available where you live?

Type in your zip code below to see a list of the top internet providers available in your area—Lumos may be one of them!

Our favorite plan: Lumos’ gigabit plan, Ultimate, gives you the best bang for your buck. It costs just under $70 a month, making it cheaper than similar plans from major competitors like Spectrum. And it comes with symmetrical upload and download speeds, giving you a massive boost for many work-from-home activities and other bandwidth-heavy undertakings like livestreaming and working over the cloud.

HSI badge deals

Lumos deals and promotions

All Lumos plans come with promotional prices for the first year. So you get a discount of $10 to $20 per month for 12 months before your plan reverts to the normal monthly rate.

Lumos internet fees

FeeCost
Total Home Wi-Fi access point$10.00/mo. for one, $3.00/mo. for each additional access point
Installation$75.00 (free installation for 500, 1, 2 Gig)
Regulatory fees$0.70/mo.
Early termination feeNone
Data overage feeNone

Lumos has fairly standard fees in addition to your monthly bill. You pay a one-time fee of $75 for professional installation when you sign up. If you want to rent a router from Lumos, then you pay $10 a month for its Total Home Wi-Fi access point and an additional $3 per month for more access points. Your monthly bill also includes a small monthly “regulatory fee” that covers taxes and standard maintenance of Lumos’ network.

Lumos internet installation, equipment, and contracts

When you order internet from Lumos, the provider sends a professional technician to your home to set everything up. Fiber internet isn’t widely available in the United States, so most homes need a pro to lay cabling and set up an optical network terminal. Installation costs a one-time fee of $75, but some plans waive the installation fee.

Lumos installation and equipment

While you can buy your own router to use with Lumos’ internet, you can also rent a router from Lumos if you don’t feel like shopping around and just want your internet straightaway.

The provider’s Total Home Wi-Fi mesh system works similarly to Google Nest Wi-Fi or Eero Home Wi-Fi systems; it uses one or more “Wi-Fi access points” deployed around the house to expand the reach of your home Wi-Fi signal. Most customers need only one access point, but it’s worth getting additional access points (for $3 a month each) if you live in a large home and have trouble getting Wi-Fi reception in every room.

Extra Wi-Fi access points also let you expand Wi-Fi to your backyard, including structures like a gazebo or pool house that might need it.

Lumos internet contracts

Lumos doesn’t have annual contracts for any of its plans—you can cancel any time without paying early termination fees. Phew!

See what other Lumos customers are saying

We know what things matter most to us about our online experience, but we like to collect actual data around customer experience to see what matters to everyone else. Please check out our Customer Review form and let us know about your experience with Lumos and see what others have said.

Read Reviews

Lumos vs. the competition

ProviderSpeedPriceCustomer rating*Order online
Spectrum Up to 1,000 Mbps (wireless speeds may vary)$49.99–$89.99/mo.3.7/5.0View Spectrum Plans
Xfinity 50–6,000 Mbps$65.00–$299.95/mo.3.7/5.0View Xfinity Plans
CenturyLink 1–940 Mbps$50.00–$70.00/mo.3.6/5.0View CenturyLink Plans
200–2,048 Mbps$49.99–$119.99/mo.3.9/5.0
25–5,000 Mbps$55.00–$180.00/mo.3.7/5.0

Lumos has clearly done its homework because the provider holds its own alongside much bigger rivals in Virginia and North Carolina. The biggest internet provider in the region is Spectrum. Lumos’ gigabit plan costs $20 less per month than Spectrum’s, and its basic plan costs $10 less per month. Spectrum’s cable connection also can’t get you symmetrical upload speeds like Lumos can.

Major providers like Xfinity, AT&T, and Verizon—which also have big footprints in this part of the States—all boast multigigabit plans, some of which breeze past Lumos with top speeds ranging from 5,000 to 6,000 Mbps. Nobody really needs internet that fast, but if you do want multigig speeds for whatever reason, Lumos can deliver the goods with the 2,000 Mbps capabilities of its Ultimate Plus plan. And it costs $20 less per month than Verizon’s similarly-paced 2 Gbps plan, so that’s cool.

Is Lumos internet right for you?

It’s always tempting to stick with major brand names when choosing an internet plan, but Lumos is a regional provider that ticks off all the boxes and then some. The fiber provider gives you the same speeds, reliability, and competitive prices of the nationally recognized providers while adding in regular promotions and locally based customer service. With prices starting at just $40 a month, Lumos is the right pick whether you’re looking for something basic or a bit more deluxe.

FAQ about Lumos

What are the best routers for Lumos internet?

Lumos charges a standard fee of $10 per month for its Wi-Fi router, but you can save money in the long run by getting your own router to use with its service. Having your own router also makes it easier to streamline your speeds, customize security settings or manage Quality of Service (QoS) settings.

The Google Nest Wi-Fi System is the best router you can get, in our opinion. It’s easy to set up, supports fast speeds, and provides mesh networking for large homes and wider spaces (like a backyard).

Here’s some other resources to find the best router for you:

Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.