What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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3539 Spectrum customer reviews.
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Debi C | 06-17-2025
Verified User
My cable bill is now $280.00 per month and my second home is $250.00 per month and will go up after promotions. Almost $500.00 per month for cable. Time to look around
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David C | 06-17-2025
The worst service I have ever experienced. We constantly lose internet service causing expenses on our part to continue working from. Avoid this service.
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Roger H | 06-16-2025
Verified User
very over priced and they don't care about their customers
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Steven T | 06-11-2025
It is out more than it’s on have 1 g service but only get on a good day half but pay for full phone is in lte mode all the time this company is out for the profit not the service to customers
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Paul L | 06-11-2025
Verified User
Before you get Spectrum Internet, don’t. You don’t get near the internet speed you’re suppose to get. I pay for 1 gig and I get around 100 mbps. Then when you call them, they give you their excuses instead of help you. It’s crazy how they can scam people by not providing the service you pay for.
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Lucy M | 06-11-2025
Verified User
Called for help with problem. Call excellent help. However when I talked to sales to ask about bill different story. Big sales pitch. I told him and over and over I was not interested. He wouldn’t let it go and answer questions about my bill. I finally just hung up on him. Disgusting!
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Michael H | 06-10-2025
Verified User
Speeds vary a lot
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John V | 06-09-2025
Verified User
I got them on a promotion started out less than 50 bucks then within 2 years I'm at a $108 and they tell me I had a promotion for $8 and that's why my bill is only $100 a month for basic internet not good internet not great internet basic on top of it it glitches every now and then and it's not the greatest I called and tried to talk to them and they just keep putting me into other promotions and trying to do this and that and it's just not worth it they don't even tell you when they're increasing the rate they just do it
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