What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
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Read our Spectrum customer reviews.
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3561 Spectrum customer reviews.
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Thomas M | 07-10-2025
Way too many outages that last too long, both planned and unplanned. And their planned outages are usually scheduled for midnight, which is too early for me and many others. 2am to 4am would be more reasonable for most people, though personally I'm often still busy online during that period.
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Hope P | 07-08-2025
Verified User
I paid $200 dollars for 550Mbps and I got half that and below 3 upload speed, the speed isn't the only bad part the packet loss in watching a video, even playing video games I got a horrible experience, like how hard can it really be to just route me to the to the best server connection things like gearup booster, or exitlag can't save it at all, sad use of money and resources.
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Sandra W | 07-08-2025
Verified User
I spoke to Able and he was a true professional. Very courteous and knowledgeable. Helped me so much with various issues. Spoke to him via phone and he works in Orlando, FL. GOOD JOB Able!
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Dominique P | 07-08-2025
Only had wifi for two weeks than the bill was due and that’s not what was told me over the phone by spectrum agent I was told I had four weeks to see if I like the service or not. Wifi box stop working a day after paying my bill.
Was this review helpful? 4 1
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Matt M | 07-07-2025
Spectrum's prices are extremely expensive. The way they package their channels, they make sure you need to purchase every tier, get get decent channels. They also do not prorate your final bill, so you are going to need to pay for service you won't use.
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Cecil R | 07-07-2025
Verified User
always raising the monthly cost and no cheaper plans
Was this review helpful? 4 1
Jeannette F | 07-06-2025
Verified User
it’s not often you get to write a good review about Spectrum. But I absolutely have to complement Zach a field rep who came out and rewired the poor work a prior Spectrum rep had done. Zach worked for 2 1/2 hours, did an amazing job and his personality was superlative. He was happy and helpful. What a pleasure it was to deal with him.
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Arthur G | 07-02-2025
While I'm not impressed with the continued pricing increase. I wanted to let you know how pleased I am with the visit from technician that was sent out to check our connection. We lost internet service 4 days ago due to severe weather. AJ was schedule to be here between 8am - 9am. He arrived at 8am , he checked the main line replaced wiring and fittings that were worn then did the same with the connection at the house. Once inside to check equipment he was able to reconnect us to our service. AJ has great customer service. Personality and work ethics. Thank you AJ for your work and great customer service
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Randy S | 07-02-2025
Verified User
Price continually creeps up. Am now paying nearly $125.00/mo. for internet and landline bundle. Service not consistent. One technician arrived to find that the previous technician had wrong wiring hookup. I am totally dissatisfied with Spectrum and am seriously considering switching to Brightspeed.
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.